Custom Construction Solutions - Albuquerque, NM

Warning! Find a more professional business. False advertising claiming to be a 5 Star business. Lets start off with their business model "we do it once, we do it right." False!!They didn't provide me with an estimate they promised and after spending two hours at my house taking pictures and examining my roof, they insisted on another visit because the job wasn't done right the first time and the boss needed to come see it for himself. And then later on it was the boss's dad that needed to come over. They told me they could no longer serve me after I complained about how they treated me, a disabled veteran. Yes I pulled that card and only because upon the visit to my house we talked about my disability. They have not provided me with an estimate as promised. So it seems I let an actor enter my home and take pictures of it inside and was provided nothing back. I will let you make the assumptions about their practices. Save your time and energy. They sent out Mike S. who is very nice and reassuring. This is an act, as he will let you know he was a professional actor. Shame on me for not stopping this after he told me he couldn't get hired in Hollywood because he looks too much like Sly Stallone. He bragged about how much money he makes and that the owner - during covid built a swimming pool in his yard (relief money) because there was no work. He mentioned how young the owner is and that some customers were uncomfortable with his age. I don't discriminate so at the time it didn't make a difference if he was 10 or 30. My mind has changed after dealing with this ch!t show. Mike will constantly refer back to the 5 star service they provide, minus one negative review in which Mike informed me they fired the employee over. Wait until he shows you the commercial they made! And a elderly gentleman singing a song about Mike! YAY! So exciting! All part of the show. After requesting my estimate for an entire week, I informed Mike that I would be writing a one star review based on my experience. I was sent this text below. He did try to call me but I requested that everything be text or email since I could not trust their spoken word. Good luck to the consumer finding an honest roofer out there. I really thought after reading all the positive reviews and my 2 hour visit that this was the company for me. You have to give Mike credit, he even told me to kick rocks in a polite way. Let's me be clear, just because I am a disabled combat veteran doesn't make me special or above anyone else but you guys sure made me feel like I wasn't worth being treated like a person at all by refusing what was promised to me. Thank you for wasting a whole week of my time begging for an estimate you promised and then declining to work with me based on my feed back. They really were not concerned about expediting a leaky roof that may possibly have mold in the ceiling. If I was given the estimate as promised they could have started work and make adjustments with my insurance as needed. Instead they wanted back in my home so they can provide me with more bogus promises. Don't be fooled. Thanks Mike, boss, boss's dad, Mr.Yahtzee and CCS, God bless you all.

First review: We asked for a quote for a TPO roof and someone said they could swing by later that evening after another appointment. They texted that they were still tied up with appointments, but after that, they completely ghosted us. No call back, no nothing. Pretty disappointing considering they’re blasting their marketing all over social media, and they won’t even call you back. We'll be on the lookout for another company. My first experience with this company was less than satisfactory however, I must commend Franklin & Rob for their swift response in rectifying the situation. Following my initial disappointment, they took immediate action to apologize and address the issues at hand. Their proactive approach has certainly left a positive impression on me. However, in the midst of my disappointment, Franklin & Rob reached out to me personally. Their sincere apologies and commitment to making things right have truly impressed me. They demonstrated a genuine understanding of the importance of customer satisfaction and have taken decisive steps to rebuild my trust in their services. As a result, we have now scheduled the installation of our new roof for the end of the month, and I am cautiously optimistic about the outcome. While the initial experience left me inclined to explore other options, their efforts to rectify the situation have given me pause. It's a testament to their dedication to customer service and willingness to acknowledge and learn from their mistakes. I hope that the upcoming installation will prove to be a turning point, demonstrating the professionalism and quality of work that I believe this company can provide.

I am extremely pleased with the services I received from Custom Construction Solutions, and particularly from their sales representative, Armando Medina. From the onset, Armando was professional, courteous, and exceptionally knowledgeable about the services and products they offer. He took the time to understand my needs and provided a comprehensive solution tailored to my specific situation. Armando has an impressive knack for detail and was able to answer all my questions thoroughly, leaving no room for doubt or confusion. He guided me through the entire process seamlessly, ensuring that the project was completed on schedule and within the budget we had agreed upon. His dedication to customer satisfaction is evident in his work ethic and attitude. He constantly went above and beyond to ensure I was happy with the outcome. The quality of work delivered by Custom Construction Solutions is second to none, but it was Armando's exceptional customer service that truly set them apart. I highly recommend Custom Construction Solutions, and especially Armando Medina, to anyone in need of reliable, high-quality construction services. His expertise and commitment to excellence are unmatched. Fantastic work, Armando! Keep it up!

His name is “CHRISTIAN ARMIJO”- project manager from Custom Construction Solutions: We needed a new roof-it’s been a long time-didn’t know who to trust with the uncertainty of our world but believe our prayers were answered because they took care of us-prompt, kind, and professional. “Christian” and the crew made us feel secured in our investment. We were able to sit down with the crew and have some cookies and listen to their stories- (while waiting for Christian)-they all seem to speak highly about the company and praise their project manager “Christian Armijo” (they really watch over each other-I like that). Christian’s uncle is a pastor and his grandpa plays in the band. He is a good spirited person and has a million $ smile! He is awesome! (Ladies-he is very good looking and a hard worker and single! If I were only 35 years younger! We will be using them for future projects and they will travel-spread the word. Thank you Customs for having him aboard!! Will recommend them to everybody! Mr and Mrs Pearce Thank you 😊 🙏

I couldn't begin to share how pleased I have been with Custom Construction Solutions. I required a full roof replacement after a hailstorm and Scott Platero as well as Franklin Yazzie helped me navigate my uncooperative insurance and after nearly a four-month fight with insurance, we were able to make a full replacement happen. Their expert advice, quick responses, and guidance made the process a breeze and I couldn't be happier with my new roof. More than anything, I want to emphasize the importance of having a good team when you're fighting with insurance (who will do everything in their power not to pay out). I have neighbors with the same insurance who were denied because their roofing contractors were not as knowledgeable or attentive to getting their claim approved. The materials are premium, the workers who specifically did the roof were courteous and very professional, and follow-up inspections have all confirmed the roof was done perfectly. See for yourself, give them a call!