Mighty Dog Roofing

UPDATE 8/31/24: I am updating our review to 3 stars due to: 1- Nick did finally reach out after i contacted Mighty Dog through the main website, the main Mighty Dog customer service team immediately contacted me, and then they reached out to the Smyrna office on my behalf. We found ourselves in need of the photos Joe took because we are still dealing with insurance to try to get our roof covered, and MD was the only company (out of 4) who inspected our roof and used chalk to mark hail damage and took photos. Otherwise I definitely wouldn't have revisited this. 2- It appears that there was a lot of communication about my issue going on within the MD-Smyrna team even as no one reached out to me to find out what my experience resulted from, and Nick acknowledged that there was a communication breakdown between them and us, on their end. 3- When Nick and I amicably agreed that neither of us really wanted to do business together, he provided me with the name of a trusted roofer and went over my legal rights (as we have been struggling with insurance as a result of Joe's absence from the inspection) and gave me a run down of different ways I can continue to appeal the insurance's decision. 4- During my conversation with Nick I learned that from their perspective, I was refusing to sign their liaison agreement. This was not the case, at all - I had a couple of questions that I needed the answers to before signing, and Joe never replied to my questions once i asked them. It's understandable, though, that if they believed I was refusing to sign the agreement, they could only assume that I was trying to get free work out of them and circumvent their policies to my benefit and their detriment. I am not updating it to 5 stars due to: 1- There was a definite lack of curiosity regarding my experience. When Nick called me, he was on the offense from the outset. Getting my side of things understood by him was hard-won, as the conversation did not go smoothly for the majority of the time. He was deliberately insulting a couple of times, and although he acknowledged that he got a little aggressive, he did not apologize. 2- It took my reaching out through the main website and their involvement to get ANY kind of response from MD-Smyrna. I texted multiple people there, called and left messages with multiple people telling them I didn't know what to do next because no one was getting back in touch with me, and left the first review with absolutely no response. I was prepared to sign the liaison agreement, but just needed some clarification before doing so, and didn't feel comfortable signing it when they went silent after I asked my questions. To sum it up: if they had asked questions and followed up or just answered my questions about the liaison agreement, this would probably all have been avoided, we would have worked with them and would have a beautiful new roof and a lovely experience with them, same as almost everyone else who left a review. Can't say I would work with them after all of this, but also can't say i wouldn't recommend them because obviously they typically do an amazing job, and Nick seemed to appreciate my point of view by the end of the conversation. ORIGINAL REVIEW (8/20/24): Our experience with Mighty Dog Roofing (Smyrna/Nashville) started out great, with lots of communication with Joe. However after weeks of trying to get someone from their office to help us, and talking to three different people on multiple occasions (Joe, Brandon, Nick), we are very disappointed in the experience. Joe did not come to our scheduled inspection with the insurance adjuster, even though I scheduled it around his availability, and it all went downhill from there. We are moving on down our list of roofers and hoping for a better experience elsewhere. This was very surprising since so many reviews give such high praise to Mighty Dog, and specifically Brandon and Nick. Seems like maybe we had one too many complications with our job and they decided it just wasn't worth the bother.... not a way to run a business.

I couldn’t be happier with Mighty Dog Roofing. I’ve dealt with 3 employees — all polite, informed, and helpful. Not gonna lie — I was reticent with the original knock on the door introduction to ask me if I was aware that my roof was warping. But the truth is, they were right, and it was readily apparent once it was pointed out to me (I guess I don’t spend a lot of time contemplating my roof). They really took their time, assessing my roof inside and out and via drone, to craft a well thought free estimate that included walking through the attic and exterior space to show me the deficits and answer my questions. Remember that fair estimate — I’m going to return to that point in a moment. I did the due diligence of getting a second option. A neighbor owns a roofing company. I actually thought I might feel better trusting him with the job, thinking he’d be less likely to deliver anything but the best to keep a stellar reputation in his immediate community. I couldn’t find anyone else in the area who had used Mighty Dog, and that made me nervous. As it turned out, the neighbor’s roofing company assessment was much less thorough and included the suggestion that I needed to replace all the soffit, because he suggested it was an old style that doesn’t vent sufficiently. He showed me pictures of what he deemed the appropriate replacement soffit. It was comparatively much less attractive to what I already had. He spent more time TELLING me the job would need to involve considerable expense (and how skilled his guys are), while the Mighty Dog gents stuck to the facts and exemplified their knowledge and skill by walking through the particulars and the functional ramifications of each item, rather than inflating expense or ability or using fear tactics to sway me. The neighbor’s roofing company estimate did not arrive in a timely fashion. I chose Mighty Dog in the interim — and there’s more to the WHY: I had circled back to Mighty Dog, trying to figure out for myself who was more knowledgeable and correct about the necessary soffit action. When I explained the other company’s perspective, the Mighty Dog gents patiently illustrated and explained that my problems were limited to two areas above porches where the contractor failed to install vented soffit. The rest was vented and did not exhibit issues. Not only that, they explained that my existing soffit was fine and actually not an inferior product at all — it’s a more expensive upgraded option (that people choose for the nicer aesthetic). Lastly, they informed me that replacing the soffit around the perimeter of the whole house would also require taking the gutters off and reinstalling them — adding considerable expense. When the other company’s quote finally rolled in, Mighty Dog was already at work on my roof. Not only was the Mighty Dog quote less than a third of the other company — they came in on budget AND they protected the investment of my high quality soffit and limited replacement to the problematic (unvented) areas. Mighty Dog put great care into matching my existing shingles and soffit, making return trips to assure the closest match before ordering product. They did a great job. They were clean, courteous, professional, on time, and on budget. They took great care and patience to answer all my questions and they steered me out of a massively more expensive alternative that would have actually downgraded my house by unnecessarily replacing higher grade product with lower. I’m a happy customer and now I know who to trust with all my roofing needs.Thank you, Mighty Dog!

Mighty dog did a gutter job back in February for me to help with water drainage problems that causes to water to pool in our basement. Working with them has been an awful experience and I would not recommend this company to anyone. The first project manager I dealt with, Joel, came to the house, did his “assessment”, and says this will be an easy job to install gutters and gives me a quote (I did get others to compare). Unfortunately, I decide to go with Mighty Dog and sent the down payment to Joel to schedule the install. On the day of the install no project manager shows up, just the install crew who tells me they are not sure yet on how they will be installing the gutters because of the style of roofline on the house. I finally get a different project manager on the phone, Andy, who tells me that Joel was fired from the company and that he is now taking over. It would have been nice to know this before the day of the install. Andy assures me that the gutters will be installed correctly and that he will personally do a final inspection of the work. When the work is done the crew just leaves and Andy did not do any sort of review or inspection. I find out that they have installed them by drilling and screwing the hanging straps through the top of my shingles. This was not communicated to me at all in person nor was it on the original quoted plan. See pictures attached. It looks horrible, voids my roofs warranty, and made my water drainage issue worse because the gutters were not pitched correctly. My home inspectors feedback was, “this is the worst install I have probably ever seen in 25 years of doing this”. Weeks go by of infrequent communication from Andy about my concerns and ends with him ghosting me. During a snow/ice storm later in March, the gutter on one side of my house gets bent downward by the weight of the snow/ice and the tension caused the fascia covering on the front of my house to rip off and land in my neighbor’s yard (see pictures). Andy finally gets back to me and tells me they will send a crew to fix the covering, add better support to all the gutters that are hanging from the straps, and finally fix the pitch for water to drain the correct direction. This takes weeks to schedule and when the crew finally came, they only added support to the one gutter that failed, not any of the others that are poorly installed and whatever pitch correction was done warped the gutter and still did not correct the direction of drainage flow. At that point, I was so fed up with Andy, that I begin to talk with the owner, Vish about this job. I ask Vish why I was not given a better assessment from the beginning of this job and why did they not add supports to all the gutters on this rework. Vish’s replies were “we do not give roof assessments for gutter jobs”, “gutters fail all the time” and “ that’s why you have a two-year warranty so if the other gutters fail, then we’ll add supports”. I was blown away by these answers. Again, weeks go by of poor, infrequent communication and finally Vish comes to review the job himself and in person agrees the quality of the work is not okay. He says he can probably schedule the fix later that same week. It did not get done that week. For weeks after, Vish keeps telling me that he must review their schedule and that he will let me know the next week. Instead of just telling me their schedule is too booked up for the next few weeks, he kept leading me on with promised dates and then never followed up on them. I had to call the company every week to follow up on why I haven’t heard anything about scheduling the re-work. Now, 5 months later, I am working with another new project manager Max, who seems better than Andy (who I also find out was recently fired) and Vish as far as communication and transparency, but at this point the damage has been done.

Nick and his team were absolutely fantastic from start to finish. I met Nick several years ago, as he helped one of my clients with their roof. We had some storm damage happen several times over the years, and Nick was always readily available to come out, get on the roof and take a look. He helped us with several repairs and documented everything exceptionally well. Recently we had a storm come through this past May/June. After getting back on the roof for like the 5th or 6th time, he suggested it might be time to put in an insurance claim, as we had significant wind damage that was wreaking havoc on our roof and compromising its integrity. We did just that, with Mighty Dog & Nick with us every step of the way. Since Mighty Dog & Nick were thorough in our documentation, the dealings with our insurance company were fairly easy and very fair. We now have a new roof because of the hard work, preparation, dedication to building a relationship, awesome expertise, and perseverance in working with our insurance company that Mighty Dog and Nick put in for the past 4 years. Not to mention, they put our roof on in 1 day...that's right, it only took 1 day to get our new roof installed. The Mighty Dog crew were efficient and friendly. If they did not like the look of one of our new shingles, they wouldn't use it, choosing for a better quality shingle in the pack. They were very professional, and they use top quality Owens Corning materials, with some of the best warranties out there. We chose to for the extended warranty and it is well worth the extra cost, because we now have a 50 years on materials and 25 years on labor. Oh, and the shingles go up to Cat 3 hurricane force winds. They used a really reliable sheathing to attached our shingles that grips the nail and allows the installers to know where to shoot the nail into the boarding properly. They also use 6 nails, not the traditional 4 that most roofers use. I would know all of this if it weren't for Nick taking the time to help me understand all of this. Bottom line...if you have roof issues, Nick and his team are the BEST roofers in our area. You really would be doing yourself a disservice by not having them come out and give you an inspection or quote b/c they are one of the TOP roofing companies out there. Thanks Nick, Mighty Dog and the install team for an excellent, professional experience, a new...really good looking roof...and for a awesome relationship experience!

There is nothing more terrifying, then finding out you need a major home repair just a few months before your wedding. While at a Business Expo, I spoke to several Roofing companies. Mighty Dog is the only company that followed through with their promise to reach out to me after the Expo for a estimate. Ethan and Jeremiah have been the best to work with. Let's start with their Mascot is a Boxer (If you know, you know) Jeremiah come out to the house while I was working to look at the roof and start the estimate. After I returned home from work, he returned the same day to go over what he had found and what my next steps should be. He laid everything out clearly and had an estimate in my email before the end of day. I decided to reach out to my insurance due to the nature of the damage. I only made one call to the insurance and Jeremiah took care of the rest. He was in contact with the adjuster, and helped with anything the insurance asked for. Ethan worked with the mortgage company to complete the process of payments and then we waited for a clear day to do the job. It was a few weeks (although the first date for repair was within 2 weeks of speaking to Jeremiah) but the weather was not very cooperative. During this time Ethan and Jeremiah stayed in contact with me via text, calls, and email. Once the day arrived, their crew showed up on time and ready to work. Alex the lead, was polite and courteous. They made sure I was set for the day and didn't need access to the areas they would be working in. The crew jumped into action and began the first steps of my new roof by removing all of the old shingles down to the wood. All of the workers, had smiles on their faces and great attitudes. There was even a brief dance party (they didn't know I could see them) as they made way of my repairs. You could tell by their actions and attitudes that they cared about the job they were doing and enjoyed it. Their craftsmanship was top notch. After they were finished they took special care to make sure there were no nails anywhere, no mess anywhere, and left my area clearer than it was when they arrived. 10 out of 10 would recommend 5 stars is not enough Mighty dog for the win!!! If you need a new roof look no further!