Big Bear Roofing

In the fall of 2023 I happened to be walking with a friend in a nearby neighborhood and noticed the Big Bear Roofing truck. I knew we would have to replace our roof in the near future as it was getting older and showing signs of wear. As I snapped a photo of their contact info, a voice from up above (the roof of the house we were in front of) shouted down, "Ask for Adam McNamara!" I put Adam's name and contact info in my phone and then forgot about it. However, after some strong winds just a few months later, we had damage to our fence, roof, and a gutter. I had asked some friends who recently had roof repairs completed who they used and would they recommend them. All said a company and that they would NOT recommend them, in fact, stay away from them. Then I remembered the note in my phone. Before calling Adam, we checked the reviews and were pleasantly surprised they were all 5-star. So we called. Adam answered right away and was extremely responsive. Neither of us had ever submitted an insurance claim and were unsure how to proceed, especially since there were multiple kinds of repairs. Adam quickly stepped in and helped us navigate the entire process, sitting with me while we called the insurance company. Big Bear even has their own former insurance claim adjuster on staff to be there when the insurance adjuster comes to ensure that nothing is missed. Adam is available and responsive via phone, text and email. When a meeting or the repairs are scheduled, everyone shows up as planned (there was one sub-contractor for the fence who didn't show up and Adam made sure it was taken care of even though being on vacation). The roof was completed on one day. Big Bear acted as our general contractor on all the repairs even the ones that were not roof-related. Adam personally got up on the roof to ensure the repairs were completed fully. HE had the painters repaint our garage ceiling when he didn't think it was up to par. All repairs were done within the parameters of the insurance claim even including an upgrade to an architectural shingle from our original 3-tab shingles, at no extra cost to us (just our deductible). We HIGHLY recommend Big Bear Roofing and Adam McNamara and their team. Thank you.

I couldn’t have anything better to say about these guys. I saw their booth at the fair in 2023 and happened to be in the market for a roof replacement. I went to the booth and noticed they had a raffle for a free roofing system! I figured I’d try my luck and enter the raffle. Adam McNamara came out to perform a free inspection and quote on the house, he fully agreed the roof was in pretty rough shape (20+ years old, missing shingles, hail and wind damage). I got my quote and between the professionalism from Adam and his presentation, to the fact that he wasn’t pushy on selling the roof, I was happy to proceed with Big Bear. I started saving up and let him know I’d contact him when I was able to go through with the repair. Fast forward and he showed up at my door step a couple weeks ago, saying I won the roof! After the shock passed, we sat down, picked a color and a date. Still shocked honestly. When Big Bear came out to do the roof this week, they came in ready to work. Adam called me during the job and filled me in on progress as well as pointing out any concerning spots on the underlayment, fixed as necessary. I noticed they prepped for mess before even stepping foot on the roof and they did a great job with clean up. I did a sweep after them just to verify and I couldn’t find a single nail, a scrap of wood or piece of junk shingle anywhere. Post repair, I was completely satisfied with how the roof turned out. Satisfied is an understatement, really. It transformed the way the house looks and we just couldn’t be happier with the result. If you’re looking for a roofer, stop here. They were fantastic from first interaction all the way through making sure I was fully satisfied. (Yes, I did win this roof, but I can confidently say I would’ve been happy with my purchase had luck not been on my side). Thanks to Adam and all the staff that were a part of this repair!!

Eddie was my go-to person for this project. We had a tornado that brought in wind, hail, and tree damage. When my insurance company wanted to just pay for a patch for a small repair, Big Bear came back out to meet with a second insurance adjuster to point out the major hail damage on the roof. Because of their thorough examination and expertise with working with insurance companies, we ended up getting a whole new roof. They even worked with the electrician who fixed the power pole attached to the roof so it could all be done in one day. I am a Realtor, and I am used to dealing with all kinds of contractors. I've never worked with anyone as patient and reliable as Eddie and Big Bear Roofing!! As soon as the claim was approved he set the date for installation of a new roof and stuck to it. There were no delays, excuses, extra charges or surprises. They were careful not to drop nails and shingles from the old roof into my yard and driveway, which is a major problem with OTHER companies. Time after time I have had clients call me about roofing nails LEFT BEHIND BY OTHER COMPANIES causing flat tires after they have bought a house. I was actually expecting to get a flat tire or two, and I'm happy to say we have not. Thank you Eddie and Big Bear roofing for completing this job and surpassing my expectations. I have already referred you to a friend for their new roof and I will continue to refer you to clients for their needs. Sincerely, Nicole B

Thanks to Big Bear Roofing after 5 years and numerous attempts to have my roof replaced with various contractors and a very stubborn insurance company I was able to have a new roof installed . Adam McNamara and Paul Schowald are the best. They came into my situation with a professional, knowledgeable, and thorough approach. Paul spent over an hour inspecting the roof, siding, deck, and other yard items for storm damage (hail and wind). This was by far the most detailed inspection I have received from a roofing company. Adam was fantastic, he was positive and honest with his approach. He handled the insurance company and the contractual matters so smoothly, we were very pleased. We had tried other contractors who lacked the thoroughness and reliability, they did not even show up when the insurance adjuster came for the inspection. The job itself went extremely smooth and the crew did a great job of protecting our property when removing old shingles. The clean-up, they left things better than when they came. I highly recommend Adam and Paul with Big Bear Roofing.

Xavier has been very helpful and responsive throughout our install process. A home accident created a hole in our roof and a recent storm caused water to start seeping into our master bedroom. BBR was the ONLY company that was responsive and willing to help us immediately (this happened over the weekend). They came to our home and put a tarp on our roof until the storm passed, assessed the damage shortly thereafter, created two options to resolve the issue, helped us complete paperwork to satisfy our HOA, and then arrived when they promised to drop off supplies and to start the project. The day of the install, Xavier kept in touch throughout the day and even physically came to check on us and the work being done on our roof. I asked him for other none-related things and he responded every time. His approach is attentive but not pushy and I appreciate him and his crews for the work they did. Definitely a 10/10 and we would recommend them over any other roofing company.