Master Build

I wish I had all night to go over the horrible experience I have had with Master Build Enterprises. If I could I would ALSO leave ZERO stars. I can tell after reading that last review she is telling the absolute truth, because my mother and I have been going through HELL dealing with this company, their rude staff and especially Chris who is the manager. This guy comes to our home sits down at our kitchen table and tells us he is going to do XY&Z but when it came down to it, he only wanted the Y= Roof Job = the job that pays the most! When we called to ask when he was going to do X&Z he says Christmas is next week, you’re next in line. So we give him a few more days to confirm when he is going to finish the job, and to remind him that part of the inital check we gave him from our insurance company had money allotted for a tree removal. He said we do not do landscaping so we will write you a check for the amount your adjuster allotted for the tree removal. We agree and now we’re calling to remind him and this man says “I DON’T know what you’re talking about!” We knew right then we were in for the worst, and the experience indeed got a lot more out of hand. Keep in mind after the whole job was done they are suppose to get the second half of the insurance check, so for the second half of the job they send 3 men to our home to complete, these men start working and after two days come to us and say they were done(the second job was to give my mother a new front porch because Hurricane Florence completely destroyed it, they men pieced the porch back together and half way paint, spot paint and hammer nails all over) so I tell the men we appreciated them but there were still spots that were unpainted, there was paint dripping everywhere and it was even on my mother’s brick steps, they were suppose to sand the porch down and make it look new again and paint all the way to the top of my mother’s home to make everything seem less, the site supervisor say oh we’re sorry, we were not aware. Chris did not tell us that we were supposed to do that but we’ll “try” to make it look better. After they started, I said thank you and go back inside (after what I suppose was them trying to make it look better, it still looked horribly unprofessional)We then notice that the men did not fix our gutters which was apart of the job/contract. So we call MBE and tell Chris. Rudely, Chris says we’re not going to do it, it’s not worth our time it’s not enough money in it for us so we’re not going to do it. My mother informs Chris that our insurance company assured us if the contractor needs more money to complete a job all he has to do is email them with the list of supplies and how much it would be. Chris says bottom line we’re not doing it, so we say we’ll id you’re not going to do it you won’t be paid! Boy did that get his attention! So we get off the phone outraged by his rudeness we then start to get constant phone calls and emails says we’re making things up so that we don’t have to pay, we’re trying to commit fraud and keep the check, that we breached the contract by telling his contractors to leave (which never happened) we told him in and email that, that was a lie and he could tell his lies to a judge! He replies says regardless you owe us and you have to pay or we’re placing a Lein on your home and telling your insurance company you’re pocketing the check! It has been A horrible experience dealing with this company! They clearly will tell you what you want to hear to get your contract and then tell you mess you over in the end! I wish that everything would have went smoothly and my mother could have gotten quality work done and we would have paid them for it! Instead we get slanderous accusations, disrespect, and lies to. Needless to say we have hired an attorney to handle this matter. It’s so unfortunate that they were so unwilling to insure they gave great customer service and failed to honor their own contract. THIS REVIEW IS 1000% TRUE and from a very disappointed and upset customer! Save your money for a company that cares about quality!

Not Fake and will not be removed. why are there 11 other people saying the same things about you as me. What legal team ?Do not use Regional Manger Chris Garrett unprofessional do not use. Not a USAA Preferred Contractor or Better Business Bureau accredited. Not only is the company unprofessional they want to hire a lawyer and try to sue people for slander for truthful reviews. Chris Garrett again showing how unprofessional you. If your trying to pull the veteran card and have fellow veterans saying you are unprofessional maybe Chris there is a problem that needs to be fixed with your attitude and professionalism. Just because your a veteran does not mean your a good person or professional. I will gladly meet you and your lawyer in court with all my evidence and witnesses. I am sure the guys who do work do a great job. MBE likes to say we were never customers to cover up being unprofessional. Well I have you on video coming to my house. Phone records of you calling me. Then you got upset you couldn't charge USAA more money when you found out they already paid me. My house my choice who fixes My roof NOT YOU. Just because somebody does not like your unprofessionalism doesn't mean we are stealing. You must have some experience at this must not be the first time. Try and Sue some body for telling the truth. How is it stealing? How is it fraud? How would it go into collections? Me and you need to have a serious conversation. If the insurance company gives me money to fix MY roof lets say $5,000 and it only takes me $3,500 guess what that money is mine. It would only be fraud if I maliciously damaged or submitted a false claim. Its not my fault you are over charing insurance companies, have horrible customer service, and unprofessional. That was also unprofessional to have one of your friend lawyers probably a college buddy call me (which is unprofessional) all I have to say to that is what a joke you are.You have enough bad reviews to prove that I am not the only one who thinks you are rude and unprofessional. Maybe you're conscious is getting to you because you are the one stealing and committing fraud. Where did you go to college or school to learn this type of unprofessional business ethics and practice. I don't think you get it Chris your name is mentioned in here several times for being unprofessional you are the problem not Master Builder Enterprise. You might want to take a good look in the mirror and access your attitude and actions.Why did you change your reply because it had nasty unprofessional words. Make sure to print this out for court so judge can read along with the other 9 negative review about you specifically Chris Garrett. Make sure your lawyer knows all the facts so you don’t go to court and get embarrassed. Reply: Your hate speech against LGBTQ community will not be tolerated. I have contacted SPLC. Please post your corporate office number so I can call them I’d be glad to speak with your legal department. Try harder to remove a truthful post. The only ignorant one here is you. I have plenty of time on my hands to let everybody know you are unprofessional and your business ethics are horrible. I have documented all your unprofessional replies and will be turning over to BBB and and all review site you are on. Keep digging yourself a deeper hole. Well if your not Chris Garrett share your name with me and phone number I can give you a call. You have a real problem excepting you are unprofessional. Instead of taking constructive criticism you just say any post that gives you a bad rating is fake. Still waiting on number to contact your “legal Team” or they can contact me. If this is not Chris Garrett what is your name so I can report to your corporate office you are unprofessional.

This review is based on my dealings with Chris Garrett who is the Regional Manager/Director at Master Build Enterprises (MBE). This review is based on my experience with him and not on any actual construction work that was performed. I was contacted by Chris who told me that my roof had storm damage and that he would be able to assist me in filing a claim with my insurance company to replace the roof. I agreed and signed a contract with him that basically stated that he would help me with my claim and if I ended up hiring another company to do the work, I would owe him $400 for his assistance in filing the claim. Initially he was very nice and pleasant and easy to work with. After our claim was approved, I decided to go with another company. I contacted Chris and told him that I was mailing him his check for $400 and did not require his services any further. Chris then became in my opinion extremely aggressive and threatening and I feel as though he was trying to bully me into having his company do the work. It was all extremely unprofessional and he was completely out of line. He called me a liar, said he’s assuming I’m committing INSURANCE FRAUD, and threatened to call my insurance company and report me to be investigated and also threatened to call my mortgage company. We went back and forth through text messages and email and he continued to threaten and harass me even after I told him that the matter was closed. I called my insurance company to tell them that he was threatening to have my claim investigated. My insurance company told me that I was well within my rights to use any company I wanted to perform the work. They also informed me that he had called them at least twice to find out the status of my payment. I told him that I would be writing a review about him and his company based on our experience with dealing with them. He said “Any negative comments on a public database we will file a civil suit the next business day.” He threatened to sue me for writing an honest negative review! If he didn’t want a negative review written perhaps he should of conducted himself more appropriately. Like I said, I cannot attest to the construction work performed by this company but due to Chris Garrett’s unprofessional and threatening behavior towards me I would never do business with this individual or any company he is associated with. I am sure a reply to this review will be made and saying that I’m lying or he doesn’t know me but I have proof of everything that I have written in this review. Everything I’ve stated is based on actual experience and facts with me dealing with Chris and I have documentation backing this to include text messages, emails, and a pre-claim agreement.

In the rare time I could get anyone to come out and give me an estimate of my roof, the rates were high, but of course I don't know enough about roofing to have known better. When I finally was ready to move forward to get my roof replaced, I began looking into actually hiring someone. Master Build was just about the only company I could get to reply. Not only did they reply, they communicated with professionalism and courtesy. The estimate came within a day (MUCH lower than estimates I was able to get before), and even though I was overseas, they worked with me on methods of payment. They set up an appointment to repair my roof within the next week, and had the job done in two days. The entire process was amazingly quick, the entire treatment from them was completely professional. The communication was exceptional, as I remained informed of what was going on every step of the way. At no point was I left wondering what the next step was supposed to be. After the job was done, they sent pictures showing every detail of their work. The people in the house at the time had nothing but high praise for how they worked and how they treated those within. This is what a company should be. It's hard to find truly professional construction contractors, these days. I plan to use them for several more home repair projects in the future, and would recommend them to anyone.

I found this company through Google for roof work on a rental home we own. Initially, my insurance only deemed my roof repairable but after getting in contact with MBE, they had an adjuster come out again and had the roof deemed replaceable. Being in a different state, overseas, I had a lot of concern if the company was legitimate and didn't want to be scammed financially or physically with the roof work. I had most of my conversations with Chris at MBE and he was nice and reassuring throughout even when I had doubts. My only dislike were some things were said and then changed like I could send them the insurance check and have them do it all or I could do it myself to then no, I'm not supposed to do it myself etc. Also the contracts are a little confusing so make sure to read the fine print on them before committing. Other than that, everything turned out great. They were paid, my roof was replaced completely and my uncle (who's a contractor) verified the good work and cleanup!