RCC Roofing & Construction

This contractor has been reported to the Board of Contractors for gross negligence and poor workmanship. A rooftop inspection indicates they reused the old flashing because it is rusted and our roof is less than a year old. The rusted out water heater vent was removed, painted and reused on our roof. Our roof is leaking in several different places. There is a flat spot they left on the roof and it is not directing the water into the gutter properly. We are having terrible erosion problems because of this company. We have been in this house 20 years and never had this problem. Do NOT let them fool you with their drone. They only show what they want - not the real roof problems. Everything looks great with new shingles ... and everything under the shingles is screwed up. Rankin County Custom lied about the pitch of my roof and I hired an engineer to 'prove' to a roofer the pitch. They installed the first roof for the wrong pitch with the incorrect materials. The owner (Warren Watts) came and pleaded with me to let him 'fix' the mistakes and do it over. I allowed Rankin County Custom to redo my roof and it is still not installed correctly. The underlayment is wrong and it continues from there. They cut the drip edge in half and stuffed behind the gutters. It is suppose to be over the gutter. They nailed the drip edge visible from the outside and it is not properly installed. The company quoted and promised to 'fix all damage' from the storm including the gutters, a shutter and the back fence. 3 people heard their promises and none of it is fixed. Nothing will solve the problem but a completely new roof. I've had 2 roofers on the roof since RCC's install and they only way to see what is wrong and fix it is to take the entire roof off and start over. 12-10-23 I discovered the heater vent was off the top of the heating unit. An extremely dangerous situation. The 'roofer' is suppose to check for those things and I am wondering how many people have been killed or injured because of this company. Please check your heater vent if Rankin County Custom has been at your house. The repair cost $300 from a local plumber who had to fabricate a part to make the heater vent fit correctly. I am over 65 and have had many roofs installed in the span of my life. This company caused more interior damage than any roof I've ever had installed. It will cost as much as another roof to fix the interior damage. Please do not use this company. The photos attached are the 'first installation' where everything looks great and new. The 'second' installation photos show the actual color of the wood and everything does NOT look new. I believe the photos are altered but I'm not a computer expert, just an old lady that can tell the difference in color of wood. It is very strange. Wood rot was intentionally covered. And to top it all off - They did NOT pull a permit from the city. That is required by law. They will respond and call me a liar. Hey, RCC, I will take a polygraph ... will you? I will be happy to pay for you to take one. Maybe the Board of Contractors will require one. I've asked for a refund and been ignored. I will see you at the Board of Contractors hearing.

Rankin County Custom did an awesome job for us after hail storms hit this summer, first by representing us well in proving the validity of our insurance claim. Then the knowledgeable staff answered all our questions, walked us through picking the right shingles, and kept us posted on everything that would be happening. The skillful crew worked extremely hard during the 1.5 days it took them to replace the roof and thoroughly clean up afterward. This company is full of good, caring people who know what they’re doing. I highly recommend them. Thanks, RCC!!

We had RCC take care of our roof, gutters and dormer! They did a wonderful job! They were very easy to communicate with and were very pleasant to deal with! If I had a question and contacted Warren Watts (owner) he responded in a very timely manner! We also worked with Thomas King who was exceptional as well! Service, quality and customer care are three of the most important attributes I look for in any business! RCC exceeded our expectations! We would use them again without hesitation!

Warren and the crew at Rankin County Custom worked hard for me with my insurance carrier to see to it that my roof was covered completely under my policy. They have also checked back with me when I’ve had minor issues and made sure everything was taken care of. I highly recommend them for your roofing and construction needs. They also painted the outside of my two-story house and tore down a stucco courtyard wall giving my house an undated, modern new look. I have been 100% pleased!

I would like to thank Mr. Warren and the entire team for an EXCELLENT JOB on my roof, repairs, and painting the entire inside of my house. Rankin County Custom, LLC is by far one of the BEST companies I have ever hired to complete a massive project. They treated my home like it was there very own. My home looks BRAND NEW!! This is truly a dream come true. I HIGHLY RECOMMEND RANKIN COUNTY CUSTOM, LLC!!