Dawson Roofing Inc

Case Number 15SL-SC00816 of St. Louis Circuit Court Division 34 is a small claim law suit brought by Chang S Lee against Dawson Roofing on August 5 2015. The plaintiff tried to claim the compensation of catastrophic damage on porch roof deck due to water leakage. The causes of water leakage are faulty water leakage diagnosis, faulty step flashing installation and faulty plywood installation performed by defendant. The small claim judgment was delivered on April 11 2016. This judgment favors plaintiff on plaintiff's petition in the sum of $750.00. It also favors plaintiff on plaintiff's court cost in the amount of $45.00. Plaintiff have been unable to collect these compensations of $795.00 from defendant and would like to bring defendant's uncompromising behavior to Better Business Bureau's attention. Chang S Lee also have a unhappy experience with Dawson Roofing and would like to post the following complaints on Better Business Bureau. 1: Faulty Water Leakage Diagnosis Dawson Roofing's roof job carries 15 years workmanship guarantee. The intent and the ability to stand behind his guarantee is more important than the length of the guarantee. It took five months, three visits for Dawson Roofing to identify the source of the water leakage. By the time the source of water leakage was found, the roof deck have experienced a catastrophic damage already. I considered Dawson Roofing's water leakage diagnosis is faulty. The intent and the ability for Dawson Roofing to stand behind his guarantee is in doubt. 2: Faulty Step Flashing Installation Dawson Roofing have been in business for 38 years. But the crew they hired seems to be unsupervised unprofessional amateur. According the roof inspection report issued by Quality Home Inspection, more than half of newly installed step flashing on my house are installed incorrectly. They are not aligned to the shingles as dictated by shingle manufacturer. This miss-alignment significantly reduced the sealing ability between roof shingle and step flashing. 3: Faulty Plywood Installation Dawson Roofing tried to create a stable foundation for shingle by nailing plywood on top of insulation board. This is not a reliable approach because insulation board is made out of foam material. The grip power of nail to the foam material is not great. A better approach is to glue the plywood. Dawson Roofing was notified that some roof deck damage due to counter flashing failure before. Without examining the roof deck condition, trying to rush to get the job done further complicate the plywood stability issue.

Our family has been doing business with Dawson for years. He is straight forward and easy to deal with. He replaced a roof on my dad's house in the 1980's. We have had Dawson install roofs on three of our houses. He has done our son's house. The latest was this spring- our house. He had given us a bid. Then, we had more storm damage. He came out the same day performed emergency repairs. We scheduled the project for the next week. He met all of our requests/needs. Excellent job. Cleaned up very well. This past weekend we had another issue. He again came out immediately. It turns out, the problem was the chimney tuck-pointing. Dawson took care of us and pointed us in the right direction. I would do business with him again. I highly recommend him

We had a couple of bad experiences with small business contractors and were hesitant on going with another for our roof. Right from the start, however, Dave made us comfortable with the process. He answered all of our questions timely and respectfully. After informing him of the decision he then brought samples of a few colors we were deciding between to aide in our selection. Work started within a week of our decision and was completed in one day with no concerns on our part. The roof looks great and we’ve had no issues with a couple of hard rains. We definitely recommend Dawson Roofing.

My husband David Brusca and I just had Dawson Roofing replace our roof in May 2017. They were professional, efficient, friendly, courteous and reasonably priced. Once we chose the color they began the project in two days and had the whole project completed in three days. They even found and repaired a preexisting problem with our furnace vent. They supplied superior material and quality workmanship. This is the second time we have used this company and we are as pleased with this new roof as we were the last one they did on a different house in 2013.

Dave Dawson and his crew were very professional , and knowledgeable. They replaced a roof that they had originally done 20 years ago. Not only were they competitive in pricing , they worked the roof into their schedule in the dAngerous heat of the summer so we could get he house listed and on the market . Excellent customer service , excellent workmanship . Dave personally came by the job to check on his workers in the heat and to follow up after the job was complete to make sure all was satisfactory. Thank you for a job well done .