Brandon J Roofing

Recently had our roof redone following storm damage. We were in a predicament because the hail busted out our skylights. Jesse Lane to the rescue! Jesse was the Brandon J. Roofing rep/sales person that came by day after we were afflicted. He helped assess the damage and spent a good hour covering the broken skylights. I know there are options out there, but as far as I was concerned he earned a crack at our business. He helped up the claim with our insurance carrier and was even on site the day the adjuster came out. Jesse was easy to communicate with via text and responded promptly. As far as the install went, like other contractors, they use subs but have a project manager who stops by to check on things. I give a 5 star but feel a 4.5 is more deserved, largely due to the mess the roofers make. My recommendation to you, don't look out your window. LOL They did lay tarps and caught most of the debris, but I have found nails in various places and the roofing "granules" are on the deck railing and elsewhere. I noticed today before writing the review that some of what they call the "drip edge" seemed to be slightly gapped around the facia, I guess that's the price you pay for the speed of a 1 day install, meaning some of the "details" get missed for expediency. Luckily from the street is isn't too noticeable. . I'm very happy with the new skylights and the roofing material and ridge vents look nice. I'll add to this review if necessary as time goes by or if any issues pop up. The business side of the engagement was great. Jesse did a great job getting us all set up, insurance approved, pre and post sale. My guess is that you'll run into the same issues with the roofers though as they have a tough job working at heights and in the heat.

Edit 9/4/2024: I will edit my below review by stating that Ryan has tried to make things right by getting our damaged gutters replaced. We are still waiting on necessary warranty information and an installation date for some siding to be replaced - It seems that the root cause of the issues lie within the company and not having proper structures in place to deal with projects that go awry. Grossly disappointed…my house was hit by the hail storm earlier this year and my husband thought we would be in good hands reaching out to his acquaintance, Ryan Anderson. Unfortunately, we are now in a position where we have to try posting a negative review to get someone to assist us. The installation was an absolute disaster. The dumpster was supposed to arrive the day before install it didn’t arrive until 12:30 the day installation of the new roof was scheduled. This meant that the crew that showed up ready to work at 6:30 am that day was delayed and had to attempt to work but stopped mid morning due to no dumpster being present. . Then They decided to stay installing the roof until after 9:30pm. I don’t know about you but I don’t think people’s best work occurs in the pitch dark with no lighting. At no point during the day did our sales rep, Ryan, or anyone else from this company call to give us an update. I don’t blame the workers, they were just trying to do their jobs. Unfortunately, there wasn’t anyone in the crew that spoke English and I only know minimal Spanish so they couldn’t communicate to me that they would be there so late. They came the next day and finished but in that process they destroyed a section of my back yard because a tarp was left over the grass over night and the entire next day, they damaged our gutters in multiple spots and we are concerned about the quality of work because a large chunk of the install happened in the dark. We were also supposed to get siding replaced and when we called to question why that hasn’t occurred no one would give us a straight forward answer. We tried being kind and patient but at this point it is evident that they don’t care about our business. It was such a poor experience the few people we originally referred to them have now canceled their work as they don’t want the same situations we dealt with.

I would never trust Brandon J to replace my roof again. First of all, they sub-contract the work out. The Sales folks you deal with initially are strong to get you approved through your insurance, but they just don't back up their promises. The sales guy I worked with all through the pre-sales process was a no-show on the day that we agreed the work was to be completed by their sub-contractors. He sent me a text that morning that he was choosing to attend meetings instead of being on-site like he promised. Well, the sub-contractors got the roof replaced in a day but they had zero respect for my property. They destroyed grass, bushes, and left banana peels and cigarette butts in my yard and landscaped areas. I even brought this to the attention of the supervisor while the work was being completed and he agreed that they were trashing my property, but said they would "take care of it". Some damage is to be expected, but they didn't even bother to cover my grass and bushes like they promised. They just destroyed things and said they would take it off the final bill. I immediately texted the sales guy I worked with up front and he was argumentative and dismissive. It took another 2 months for Brandon J to make it right and take money off my final bill for my property they destroyed. My new roof looks great, but at what cost? I could have went with other local companies that could handle the work and not trash things in the process. Shame on me for trusting a savage company that drives around areas of STL that have been recently affected by serious storms to solicit work. The sub-contractors also bent the exhaust pipe for my gas fireplace in the process of replacing my roof. Multiple inspections by their team didn't catch this and I didn't know until my pool contractor noticed it when taking drone pictures after his work was done. Never again...

Our 15 year old roof was damaged in a hail storm that also brought so much rain that the gutters tore off. A neighbor had their roof replaced recently and it looked good, so we asked who they used. We called Brandon J Roofing and Josh R came out very quickly to assess the damage. He walked us through the whole process of filing a claim and made everything easy to understand. He met with our adjuster and we had no trouble with getting a new roof and gutters covered. Josh was never pushy or slick like some salesmen can be, and he was so kind to my energetic toddlers. He laid out the timeline for the replacement and all the steps in between. Within a month, a crew arrived when they said they would and knocked out my 1.5 story 3000 sq ft home in one full day. Gutters and finishing touches were performed quickly the next day. The roof crew was careful with landscaping and cleanup. I found very few nails the next day. They tried very hard to be thorough with their magnets since my littles would be running around. The roof looks great and has already weathered its first rainstorm. Upon seeing their work and speaking with Josh, several of my neighbors have signed on with Brandon J. I would recommend anyone needing a roof in STL to get in touch with Josh at Brandon J roofing.

Recently, a big hailstorm went through my neighborhood, and I was concerned about my roof. I was mowing my lawn when a Brandon J Roofing truck drove by. I waved by arms at the truck and the guy pulled over. Lance Austin was the consultant, and he stopped and asked if I needed something. I told him I might have hail damage. Lance immediately climbed on my roof and took pictures. There was hail damage. Lance stayed, and he assisted me in calling and submitting a claim to my insurance. When the adjuster came by Lance was there. He came by and climbed on the roof with the adjuster. The story goes on…. He was there from start to finish. Everyone at Brandon J Roofing was exceptional – including Alanna in the office and Tom, Field Assistant. … I typically do not write reviews, but in this case, I’m gladly making an exception. I referred Lance to a widowed co-worker, who had roof problems and was worried that someone might take advantage of her. She ended up needing a new roof and was very happy with everything. She said I can’t thank you enough for referring Lance to me