Turnkey Restoration

Our neighbor's tree fell on our house last summer. There was some damage, but it was far from a big repair job. My husband tried contacting some contractors and none were interested because our job was "too small". Turnkey Restoration did not have this same attitude and they willingly took on the job. Very quickly they discovered that the shingles that we had were no longer being manufactured, so they went through the work of trying to color-match our roof. The options that came back were terrible, although our insurance company thought they looked fine. The crew at Turnkey didn't want to settle for a crummy-looking patch job with mismatched shingles and so they worked with our insurance company until we finally got approval to replace the whole roof. This whole process took quite a bit of time, and we'd had tons of snow by the time it was all resolved. The snow finally melted a couple of weeks ago and last week we got our new roof. The crew was fast and efficient and the roof looks great. Over the winter we also decided we'd like to get our gutters replaced. Turnkey took care of that as well, and that job was finished this week. They look great and we couldn't be happier. We had some questions along the way and they were always quick to respond - they never left us hanging. Everyone we worked with was so accommodating and they made this entire process easy. To say I am impressed is an understatement. I can't recommend Turnkey Restoration enough - if you need work done, they will take care of you!

I've hired Turnkey for two flat roof projects on old homes (1924 townhouses & 1890s duplex). Both times I worked mainly with Ari to scope the work and get a quote. She's super knowledgable and responsive. I got multiple bids and found their pricing to be competitive, closely in the range of other bids, but the detail of the proposal stood out as well as the explanation of why their chosen approach would solve the issues best in the long run. For this most recent project they managed to major hurdles for me: 1) the historical preservation society was initially going to require us to reinstall this degraded railing that punctured the roof in 60+ spots and was the cause of leaking. They worked with the HPS to explain why this wasn't feasible or desirable. I didn't have to talk to anyone, it just got done behind the scenes. . 2)Incorrectly installed skylights I had replaced by a different company this fall caused the team to have to change their install approach to keep the project moving. They removed some charges from my invoice for work they had to descope. The install team and the site coordinator Spencer were respectful, on-time and cleaned up everything carefully. All around a fabulous experience. My only regret is that they weren't available for the initial skylight replacement this fall. Would have saved me a ton of time and headache if I had been able to hire them to assess the real root cause of my water damage and the replace the skylights and flat roof in one project.

Turnkey Restoration is an exceptional company to work with. They go above and beyond to ensure that your entire experience from start to finish is as hassle-free as possible. Spencer, the co-owner (along with his wife), is an honest and just over-all nice guy to do business with. If you need a roof, siding, etc. inspected for weather damage, he will tell you the truth about whether it needs to be replaced or not. If it does, he will work with you and your insurance company to assist in getting repairs covered, if possible. Spencer and his team do as much of the legwork as they can so you hardly have to lift a finger. There were no delays in getting our roof and gutters replaced. Once the work was done, the crew did a great job of cleaning the yard of general debris and identifying and removing any nails in the yard. They even came back the next day to do another sweep, without being asked, since we have kids and dogs! Just after install, the first time it rained, we noticed a tiny drip coming from one corner of the newly installed gutters. We contacted Spencer and he immediately sent someone to inspect and repair the issue. We were highly satisfied with Turnkey Restoration's work and our roof and gutters are beautiful!

What can I even express about my gratitude for Ari Applewhite and the team at Turnkey Restoration?? Since day 1 of working with them, its been nothing but absolutely wonderful. Ari kept in touch and great communication with me about what the status was of our damage, what the next steps were, what was needed from me and our insurance company and really advocated for us to get our homeowners insurance to pay for a new roof that our home so badly (and clearly) needed after a horrendous hail storm last summer. With Ari and TK's help, they got our insurance to agree and everything was set into swift motion. Our roof was replaced promptly and the team did a GREAT job, including cleanup and a great job with follow up. The roof looks fantastic. They were super transparent with all costs associated from all parties and completely kept us in the loop with what was expected from us, from them, and from our insurance. This whole process also helped us get our house sold quickly since having a brand new roof was such a "selling feature" too. Thank you Ari and TurnKey, we couldn't have done it without you! I will always go to them with any repairs I have in the future with any home and will suggest them to all friends and family.

My experience with the Turnkey team that repaired my roof was so easy and effortless, on my part anyway. Arianna and her crew were so on point with every aspect and detail of the job. Their patience and professionalism with us and the process was very impressive. Arianna totally went to bat for us with the insurance company. Her determination and knowledge of dealing with the insurance company in favor of the homeowner, my family, in order to come up with an acceptable outcome for us. Her guidance through the whole process from the pre inspection prior to the work too helping with all the questions we had and concerns in dealing with a situation, which we never had to deal with before, was so comforting too us. The crew that came out to do the work was kind, efficient and so helpful. I would and will, when anyone asks, recommend Turnkey and especially Arianna and her team to do the job. Everything Arianna told us went exactly the way she explained it to us. It totally made the experience hassle free and so much better than we expected. Thanks again to Arianna and her awesome team.