Billy White Roofing LLC

Nobody enjoys having to fork out $$,$$$ for a new roof. Before you do, please read all of our experience (it has been updated). The Pros: George and crew were at our house, and on day 1 the old roof was stripped clean in just a couple hours and half of the new roof was installed by quitting time. These guys worked hard and devoured a bucket of well-earned snacks we provided them. On day 2, they were back to work by 7am and finished well before day's end...they even moved on to another job after ours. Once again, they devoured a bucket o' snacks. The Cons: Although they cleaned up for the most part, we still found dozens of nails in the driveway that we notified one of the supervisors about. Additionally, after the roof job was complete, I went to re-install my gutter guards. During that time, I noticed the crew (who previously removed the gutter spikes) bent just about every last one of the spikes, along with deforming a vast majority of the spike holes...so I had no choice but to fix it all. I notified a supervisor about this and we had several conversations. I was told the gutter spikes were installed improperly. Ok, then why didn't we hear about this sooner? To be fair, I had gutter guards when BWR did the initial bid. But never once did the inspector say, "Hey, Mr. Lee, we need you to remove the gutter guards before I can give you an accurate quote because I can't see the gutter spikes." I would've happily removed them prior to the bidding. But alas. It was also never told to us during the roof installation that the crew had to pull the gutter spikes because of improper installation...not did they tell us they'd need to be replaced... NOR did the follow-up inspector tell us the spikes were incorrect and bent. It was only when I climbed up to re-install the guards that I noticed the damages and called them on it. Nevertheless, they proceeded to give me a quote for new gutters. I was beside myself, to be honest. I was told, "Well, you probably needed new gutters anyway." There was nothing wrong with my gutters until BWR touched them. I don't blame them for having to remove the spikes to make the roof job right....but when were they going to say anything about it? What if I was a little old man who couldn't get up on the roof? What about grandma? So rather than pay them even more money, I decided to install new gutter screws and re-align my gutters myself. I had to use washers on several gutter holes so the gutter screw heads wouldn't pass through the damaged holes. While doing my gutter guard re-installation, I noticed an exposed nail in a shingle, as well as some of the siding on both sides of the house were not snapped back together. I understand they had to remove part of it for the shingle install, but c'mon, at least put it back together. My initial rating was 5 stars, cuz the roof job actually LOOKS really good and they've been friendly! HOWEVER, after experiencing and noticing all the cut corners and unfinished issues, I wish I had chosen another company.

I used Billy White Roofing for installation of a new roof on my home. I was extremely extremely disappointed. I am not a roofer, but within a week of the work being completed, I went up on my roof to review/inspect their work more closely. I identified ~ 10 - 15 exposed/low nails, and other issues. I asked them to send someone back out to look at it. He ended up identifying 11 different and fairly major issues that needed to be addressed in addition to the low nails (issues with rake edges, disappearing beauty row, missing/improperly installed flashing, vents that were not nailed down/caulked, etc.). The two workers that came out to inspect and repair the roof were great (Curtis and Ben), but there is no reason a brand new roof should have so many issues (two workers were here for an entire day stripping and fixing portions of the roof). In one of the areas where the flashing/shingles were improperly installed (see photo) there was already standing water observed beneath the flashing/shingles. The issues have supposedly been "fixed" (although the shingle lines and ridge vents are still not straight and look terrible up-close), but again, absolutely no reason for a new roof to have issues in the first place. They also did not follow minor requests (e.g., I asked them to not park their heavy trailers on my new concrete driveway across the street and to not park on the neighbors lawn - and they did both). They were supposed to repair my roof on a Monday - although it did rain in the morning, they never showed and never called. I had to follow-up multiple times to get an update and they didn't come back out until that Friday. No discount, extended warranty, etc. was given.

I called CS Roofing for a quote on my flat shop roof. They set a date and time, came to the shop and worked me up a detailed quote. Ryan was so professional and knowledgeable. When I gave them the ‘go ahead’ to do the work, they gave me an estimated start date. To my surprise they got to me a week before that date! The crew was very efficient and worked well together. The crew tore off the old roof and had the new one installed all the same (very hot) day. The finish crew came back a 2nd day to tie up the loose ends. They did a fantastic job of cleaning all debris from the job! We had a few oops! moments, but nothing that the guys from CS Roofing couldn’t take care of quickly and efficiently! Still waiting for a ‘big rain’ to test the new roof, but I am extremely happy with their service! Thanks to all the hard workers at CS Roofing my leaks should be gone for years to come!

I had a great experience with CS roofing company. Requesting and confirming my appointment for gutter cleaning was simple and easy. I needed the gutters cleaned at my Fathers home and these gutters were neglected for a long time. I was sure they would have to charge me more than the posted price as the gutters were so bad. They didn’t charge me more. Two young men showed up on time and quickly got to work. Well, they finished the job in record time, without complaint! It rained the next couple days after the job and all the downspouts were flowing properly for the first time in years. I definitely recommend this company and want to thank Dustin and Raul for a job well done. These guys were the best and it was a BIG job. Dustin and Raul were also VERY polite and professional. Thank you so much guys! Excellent job!

Billy White Roofing was one of 6 quotes we got for replacing our 22 year old shingles. We were not home when their sales person came to measure roof. Luckily he call that Friday because we were going to select someone else. After talking to Tom we went to their office and looked at other options. We selected an upgrade shingle over the shingle that was quoted. Even with the upgrade shingle the cost was substantially less then the other quotes. The crew arrived first thing in morning and had covered the plants within minutes. By 8:30 the old shingles were off and the crew was starting to put on the new underlayment. By 1:30 the roof was done and the crew was gone. Very professional and didn't mind my interruptions. I am glad we selected Billy White Roofing and would do it again if we have too.