The Roofa

Disappointed. The quality of the roof seems great. The crew was fast and very clean. We are disappointed because we had a brown roof previously (see photo) that matched the house aesthetics, we wanted something similar and now we have a gray roof that does not. This is not a roof quality issue. I will update this review after I speak with CertainTeed and again with The Roofa. Together the Roofa owner Richard and I chose the CertainTeed shingle color Driftwood, clearly with brown tones and he described it as “the best match to what we have currently.” (see Driftwood swatch). Yes, my wife and I also all agreed that the swatch was the closest match to what our roof currently looked like. The roof is now gray (unlike the swatch) and does not remotely match the house. The CertainTeed swatch is inaccurate. We asked for relatively small financial consideration out of principle given we did not get the roof we wanted and because the roof color no longer matches the house. The Roofa told me "a discount wouldn't change the color of the roof” and that his shingle color suggestion "was just a recommendation and we chose the roof color." Again, the quality of the roof is great. This is more about communication and lack of product knowledge. I did ask Richard the owner to contact CertainTeed so that I could speak with them directly. I am sick to my stomach. Photos A Before photo showing brown roof. A During roofing photo showing the new gray part and some of the old roof still on the sunroom. Photo of CertainTeed Swatch: Driftwood...which looks brown.

I have a very simple roof. Not tall, not steep, not overly large. The Roofa completely failed at one of the most simple roofing projects they could have been offered. Neglectful Workers from the Roofa installed tongue and groove roof sheathing "tongue to tongue" and "groove to groove". Manufacturer specification for this product stipulate tongues must go into grooves during installation. They did not bother to construct my roof properly because they were in such a rush to finish in a day. Combative Afterwards, the business owner came to my home, inspected the finished project, and gave it a passing grade. Following my discovery of the faulty workmanship, I gave this business the opportunity to make things right but they refuesed and advised I should hire somebody else. When I would not choose the contractor they wanted me to, the business owner attempted to wedge himself between us and the new contractor we hired in order to negotiate a better price for himself. It is my firm belief this business was not honest with me and I do not believe they will care about providing quality workmanship for your roof that you protect your family with either. Unprofessional In my opinion, the workers sent to my home by the Roofa did not fit any of the descriptions found on the company websight which promises consumers "Service with Integrity" and a "team of experts". It also makes claims of an "experienced staff" that is "highly knowledgeable". They rushed through the job and it came out absolutely terrible. They also left thier jackets behind and I found my kids going through the pockets the next morning. Sloppy In addition to the jackets, we found discarded phone charger cords, cigarrette butts, what appeared to by the remnants of drug parapheneilia, and other junk all left by the side of a private road that I share with my neighbors. We are still finding little bits of shingle trimmings in the gardens.

Dear Richie and Richard, I'm writing to thank you both for your excellent customer service and for the quality of your crew's workmanship. I am a very satisfied customer and I promise to spread the word about a job well done by The Roofa! Richard, Thank you for your prompt and courteous responses to all my calls, for scheduling and coordinating the job so quickly, for everything you did to help create a new roof for my home. Richie, Thank you for describing the job step-by-step to me, for using clear and concise language which enabled me to understand what I was getting. And, thanks for educating me about all the materials that went into the job and for answering all my questions. I appreciate your positive energy! Your company is the best! Cindy in South Portland

Dan Wilson and his crew did an outstanding job on our old dilapidated house. The shingled siding falling off, rotted plywood old insulation. Dan and his crew took our ugliest house in the neighborhood to the best looking house in the neighborhood. New deck, new windows, beautiful new siding and trim. Beautiful sliding patio door leading on to the deck, new front door & storm door and a new set of front steps. His crew are well seasoned veterans at their craft, and it showed with incredible results, we couldn't be more happy. We have been getting positive comments throughout the entire renovation. If you have any kind of home project, call Dan Wilson and you won't be sorry. Like Joe Namath said, "I guarantee it".

We contacted the Roofa a few days after a big wind storm. We had some damage in the roof from shingles flying off! Richie came right out and gave us a quote and all the details laid out in an organized folder. A few days later we confirmed we would like to do business with them. I signed a contract and just a few days later they came out and got the job done! In and out in less than 8 hours! I was super impressed by the cleanup as they came after a big snow storm (and had to clear the whole roof from snow). Would highly recommended this local Westbrook business for any of your roofing needs! Very personable and professional to work with.