Emerson

We have been extremely happy with Emerson. Nick was our project manager and he met with our insurance company twice to point out areas that our claims adjuster missed. He explained the process and costs to us and was right on with everything. We also got our garage doors replaced and he was very helpful in referring us to have our doors replaced. We were given a discount on our garage doors because of his referral! While it took a while for them to be able to come out and get our project completed (they were extremely busy, cold weather and snow held up our project a bit) it was well worth the wait. Our roof and gutters look fantastic and the process was painless! Fast forward to a few months after our project completion. My daughter reported hearing birds by a specific wall in her room and our exterminator found a birds nest in the soffit next to her room. I was planning on calling Emerson and asking if someone could come and check it out. Coincidentally, a few days later Mike from Emerson stopped by to ask us what color we had on our roof because someone else in our neighborhood is deciding on what color roof he was going to have them see if they liked our color. He asked if we were happy with our roof and gutters so I asked him about the soffit. He could’ve easily told me to call Nick and schedule a time for them to check it out instead at 5pm (probably on his way home) he pulled his ladder out and climbed up to check it out. The next evening he came by and covered up the soffit with a screen so we don’t have any issues in the future. That’s when I knew Emerson stood by their products and workmanship. I don’t think that is something he had to fix. He could’ve easily told us how to fix it but he did it for us anyway, at 8pm on a Friday night. I recommend Emerson without a doubt!

Overall it’s been an alright experience. Part of the work was completed, however we were promised a “hands off” approach. We’re first time home buyers and this was just 5 months after we had damage to our home. We were very upfront on our inexperience and Grant essentially took advantage of that by sales pitching us that he will handle everything. Our roof, garage, fascia and windows were all damaged. He bid it all up for us and gave us costs. We were very happy with the communication, but then it turned into a lot of blaming the insurance company. Then it turned into me having a lot of frustrating conversations with my insurance company, however the only reason it was frustrating was because Grant made it sound like they were trying to “shaft us” and it happens a lot. Turns out he just didn’t turn in the right things a lot of the time. Timeline was a huge issue. We played a part in it, because we were inexperienced and definitely felt sold, so we were uneasy on the communication. We actually were so uncomfortable at one point that we drove door to door where Emerson had their signs to make sure our neighbors weren’t getting the run around. None of them worked with our contractor however - it was other’s like Bob I guess. The only one we spoke with that worked with our contractor - she had actually canceled, because of how he handled things. We then would get misspelled and unorganized responses via text and then eventually felt like we were the problem. Especially towards the end when it came to final payment. We weren’t dodging - just confused (again we were inexperienced). So my final thought for anyone getting work done.. If you’re inexperienced in the process - just be weary of the promises. There’s some promises that were definitely not delivered and pushed back at us as if it was our fault. That could literally only be the contractor we dealt with and not the entire company. Like I said the work was completed. Not timely mind you, but it was completed. That’s what you want at the end of the day.

Emerson was the fourth company I hired to assist in convincing my insurance company to fully cover my 24 year old roof. The catch was that the shingles were discontinued and my insurance company only wanted to cover a partial job. Not only did I have concerns with this, but my HOA did as well. The men from Emerson came out 3 times, once to get on my roof to collect samples for composite testing to prove the new and old shingles do not work together, a second time to have a zoom call with the insurance claims agent to show them exactly what their concerns were and finally to prove the job was required with insurance claims on hand. to say they followed through would be accurate. they promised me they would win the never-ending insurance battle (it had been ongoing for a full year) and they did. then, knowing my timeline, they were able to order and complete the job in exactly one weeks time. I am very grateful to Ben and Steven and the rest of the team at Emerson. If you are struggling with your insurance claims department, these guys know their stuff and they don't back down till they get the job done.

Emerson Enterprises did an outstanding job assisting me with my roof replacement needs, and I would highly recommend them! Jeremy is knowledgeable and very professional! He is good at what he does! He came by to do the initial inspection, told me what to expect, sent a representative to meet with the insurance inspector since he had another appointment, and came by after the claim had been processed to select singles and to go over the contract. I paid half up front and received the invoice the same day. He made me feel comfortable throughout the whole process, and provided updates and or changes to schedule due to the weather. The labor part went really well too! The team came in the morning and were done late afternoon. They laid out tarps around my home and cleaned up really well after into a bin that they brought. They were efficient and very professional! I was very impressed!! I should receive my final invoice in a couple of days to close everything out. Super impressed with this company. It seems they all do their part well from beginning to end.

My experience with Ben and Emerson Enterprises was exactly how all business interactions should be. Clear communication, timely execution, and prompt follow through. Ben and his team exceeded my expectations as a 1st time claimant from the start. They worked with my insurance company to make sure my claim was valid and included coverage for all the damaged areas. Once we made our choice of shingles, they promptly ordered them and installed as soon as they were received. The removal/installation process took 3 days and I could tell Ben's team was experienced in their craft and spent extra time fixing any issues that came up after removing my old shingles. They cleaned up my yard every night to ensure no nails or other debris were left. Ben even had them come back out handle a couple punch list items he and I discussed. Emerson delivered on every aspect of the project and made the experience painless. I even referred my next door neighbor to Ben and he was able to get them a new roof as well. I highly recommend Ben and Emerson for any roofing needs you have.