Holt Construction Group

DO NOT USE! Three things to describe them: unresponsive, misleading, and not trustworthy. Initially contacted us in April 2016, work performed in June 2016, and billing disputes finalized in December 2016. Everything was going well until it came time to perform the work. We were only supposed to pay our deductible, but Jesse lied to us saying we'd get a free upgrade, which they charged us for in the end, and since the product was already installed, would not deduct the charge off the final invoice. In addition, their scheduling and communication is horrible. After several attempts to get on the schedule and trying to track down our salesperson, I left a voicemail indicating we were going to start looking for other quotes if we did not hear back. After that, they threatened to take us to court to enforce the contract we signed. We gave them specific times that would not work for us and twice they scheduled installation on dates that did not work. Then, on a random Friday, without notice, I got home from work and the product was sitting in my driveway blocking my garage entrance. After calling Jesse, he told us someone would come move the product on Saturday, (which never happened) and that we were on the schedule for Tuesday. Monday morning, I woke up to workers on my roof at 6:40am. The day of the install was a nightmare. Our neighbor called/sent a video of the workers leaving our satellite dish on the house and not removing the shingles underneath. Had we not called them out on this, they would have left the old shingles. We had to replace over $100 worth of landscaping that they ruined. The install was supposed to be 4-6 hours, but ended up taking 12. My wife had to take a full day off work after their install crew tripped our breaker and did not have backup power. Also, they did not fully complete the work as they forgot to do our gutters and replace some of our vents. After the install was (semi-)complete I spoke with our main contact's (Jesse) manager, Jordan. Jordan verbally indicated that they would knock $500 off our final bill for all the issues they created. In addition, Jesse indicated we would get a rebate for the work they did not complete if we signed the work completion form. We contacted them over the course of 3-4 weeks trying to get a final bill, with no response. After 6 weeks a final bill showed up in the mail saying we owed them more than what our deductible was, with no deductions for the issues they created! Again, we tried contacting Jesse, Jordan, their billing department and never got a response for 3 weeks. Finally, we received a letter from a 3rd party attorney, Brad Lohmeier (Lohmeier Law LLC), indicating that they would litigate if we didn't pay within 30 days.

WORST CUSTOMER SERVICE AND FOLLOW-UP EVER!!! I strongly discourage anyone from using Hoosier Contractors for any roof repair. All they care about is their money, whether the job has been completed or not. They used lawyer scare tactics to get their money, even though THEY NEVER COMPLETED THE WORK! Our experience started well over one year ago when we signed a contract for them to repair our hail-damaged roof. After not hearing from them for weeks after we signed the contract, we decided to get other estimates, only to find out that Hoosier Contractors were exceedingly higher than everyone else. In August 2015, they finally responded to our many phone calls and emails regarding when the work could get done. We told them we were going to use someone else, and they immediately threatened us with a lawsuit because of the contract we signed. The roof was finally put on over Thanksgiving weekend 2015...mind you, that was 5 MONTHS AFTER WE SIGNED THE CONTRACT WITH THEM! (As a side note, they will try to up-charge you for many items, that will not be covered under insurance, i.e. deck boards, trim boards, painting, etc.) There were a number of items done in poor quality which we tried to address with their customer service department. We paid a significant portion of the bill, and stated the remainder would be paid upon completion of the poor quality items. We sent several emails with pictures of items where shoddy work was done requesting repairs. It was hit or miss as to whether or not they would respond. When they did, they claimed someone would come out and address the problems. Months passed, and no one ever came out to fix anything. After months of nothing being done, we received a bill in the mail for the remaining balance and also a letter from their lawyer. Again, we let them know they would get the remaining balance once everything was completed. In the meantime, we sold our house without these repairs being done. We made a phone call to Hoosier Contractors to find out where we go from here. They responded with another threat of lawsuit and stated the repairs had been completed and our balance was due today. When asked to prove the work had been done, their general manager, who came to our house to pick up a check for the remaining balance, hesitatingly agreed to drive to the old house to show that the work had been done. NOTHING HAD BEEN REPAIRED!!! Even though caught in a lie, the only response from the GM was to pay anyway or we would be sued. Our experience with this company has been nothing short of a nightmare. If you want over-priced, poor quality work, lies, threats and frustration, this is your company.

Hoosier Contractors is a great company to work with and very professional in their services and contact! After a horrible windstorm in 2018, leaving our roof with exposed felt and missing shingles they responded quickly in getting our claim approved with insurance. We had problems with insurance only approving the front slope of our roof and not the back initially Hoosier Contractors ensured we would get approved by advocating on our behalf with a public adjuster and after multiple insurance adjusters trying to disapprove us..Hoosier and the public adjuster got us approved! They were very communicative with us during the process on all levels and worked well with our ever changing schedule to get the roof replaced, gutters, and a professional painter to do wood repairs on our valleys and sofet areas in a timely manner. The administrative staff was wonderful too and very responsive to all our questions and ensuring we had payment receipts along the way with every step. Huge shout-out to David, the lead contractor and Melanie in Billing; you have both been a true pleasure to work and very responsive to our needs! My husband and I are very satisfied with the work completed on our home and know this will bring excellent equity value to our home in the years to come. We highly recommend Hoosier Contractors for all your roofing needs!

Update 2-20-24: At this point lost cause with this company and fixed all their mistakes myself now! Please be careful and really consider if you want to have this company do work for you. I will never use them again and will never recommend them! Update 5-23-2023: I have now reach back out to them and keep getting my phone call transfered to an employee that is supposed to help me and they also send him an email. Everytime I get his voice mail and never receive a phone call or email back. Will be reaching out to his supervisor next and hopefully might have better luck getting this issue resolved. Unfortunately I didn't have the greatest experience with this company. They helped me with an insurance claim to get our roof replaced along with interior damage repaired due to a roof leak. They were great with the roof and dealing with my insurance claim and the roof turned out great from what I can tell but the interior repairs were lacking serious quality. They just did a sloppy patch repair in my bathroom and then another ceiling where it had gotten wet and started to mold they "fixed." I asked if they needed to replace anything above the ceiling due to the water damage and they assured me their guys will look into it all and if there is additional work that needs done then they will let them know. Well they never replaced anything above the ceiling like insulation or anything and just painted over the mold. After a month or 2 after the repairs were "done" the mold came back 10x as bad and when I told them about it one of their employees ghosted me after I did everything he asked me to do and the next person I dealt with was quick to push it off and stopped helping me and and has never checked back in with me to see if the problem ever got fixed which is has not. Unfortunately I will never use them again or refer them to anyone.

Started out great, They worked with insurance to get my roof replaced. Due to the way my facias boards were attached to my house we had a second meeting to discuss my options of replacement. We had talked about 3 options and I was going to be given pricing in the next few weeks. 3 weeks later I wasn't getting an answer and i knew this issue had to be addressed before the roof was installed. Last month i was called on Friday afternoon stating my roof will be installed on Monday. I told them they can't install the roof until we talk about the facias because it would affect how large the roof overhang would be. They said it would be okay and would fix it later. So here I am, 6 weeks later, with no trim on my house. Someone came out today but looked at it, and left. Saying they won't due it. It was hard to talk to them due to a language barrier. I have no idea what is going on and would highly advise to use someone else due to the lack of communication. UPDATE: After speaking with a few more people at the company i learned they were very short handed when i was working with them and they were very apologetic. The roof is a year old and holding up great. Based on how they worked with me regarding my complaints, I would recommend this company.