Modern Roof

To start, I requested service on May 21st. As of today, July 19th, I just had my project finished of a small spot repair on my roof from a satellite dish and replacing some facia and soffit in that same area. Once Alex, the sales rep, came out to take a look he told me he would get me a quote in a day or 2. I didn’t hear back from him for almost 2 weeks. When I finally received the quote, I foolishly agreed to it and then it was another week and a half before they sent a contact over which I signed next day. I then receive a message from them asking me to sign the contract (again, I signed it practically immediately) and informed them that I signed it already. Another week or so goes by and Alex reaches out to tell me they need half the cost up front for materials. Not uncommon, no problem. Alex came out to grab a shingle sample to match it and said “we’re probably about a week out” I waited another 2 weeks or so, having not heard anything and I needed to be the one to reach out to Alex and ask when I’m scheduled. Between the 2 visits, it was an 8 hour days worth of work that took 2 months to get done with absolutely no communication from the office or the sales rep, Alex. I was in the shower this morning, heard a banging noise and thought someone may have been trying to break into my house because nobody told me the carpenters were coming today. Come 4pm today they pack up to leave, but not without leaving insulation, trash from a birds nest, nails and staples throughout their work area in my yard that I just went on my hands and knees to pickup so my dog won’t get injured or eat something he shouldn’t. The fact they have no professional courtesy for the customer, lack basic communication and have no issue leaving a mess that was not there when they started, I will not use them again and will not refer anybody to them. My opinion, call a more reputable company.

After months of struggling to get a new roof that turned into a nightmare …. I found Modern Roof and it completely changed my roofing experience! We got high quality materials for a very fair price and our customer service rep Brian was awesome!! Less than a week after contacting the company we had a brand new roof! Old roof was off and new on in one day and the crew actually left my yard looking nicer than when they arrived. No hidden costs .. Brian was up front from the beginning about what might be added to the initial quote. I couldn’t be happier with how stress free and smooth this process was. Great customer service, great materials, great price and no more leaky roof!!

Very very pleased!! The process was extremely easy and stress free. John was very responsive and answered all my questions. There was zero pressure unlike other companies I met with. Their ability to create an estimate without doing a big sales pitch was wonderful. I received a packet of all the available options and pricing specific to our house. The estimate was exactly what the final price came to, no surprises. The crew came out, took down, put up our new roof, and cleaned everything up in one day. They were very efficient and did a great job. Highly recommend Modern Roof

The sales representative was very helpful, His name is Carson, Getting me all the answers to my questions. It was because of him That I decided to choose Modern Roof. They arrived on the day they said they would, On time and they continued doing the work until they were finished , the very same day. I'm very pleased with the work they did, It looks fabulous and I know I am covered under their warranty for a long time. They did an excellent job of clean up after the job was done, Even using Magnets to pick up all the nails. I am a happy customer.

I am very pleased and satisfied with Alex our Modern Roof agent. Our roof got damaged from recent wind storm and he helped us step by step through the process and explained to us in details of what our options are. It was really a stress free procedure and Alex was very responsive to any request. The day of roof replacement, Modern Roof's service was also very prompt and professional. I highly recommend Modern Roof to anyone.