Landmark Roofing Experts

Our initial consultation was great, but that’s about the extent of our good experience. I waited to write this because I wanted to calm down before I wrote anything. We had a roof replaced on our old home before so we had experience with most of the process. We had a few requests that we felt were reasonable. One was to replace the flashing in two areas of the roof. Leah told us it was not a problem (we had a small leak in those areas) hence the reason for the new roof. We also have a handicapped child that uses a walker. We asked that the side walk to our front door be clear so we could get in and out of the house. (The driveway or yard was an available option for the tarps and other cleanup equipment) we also have 2 elderly dogs that are not trained to use a toilet, so they need to go outside. Usually once every 4/5 hours. Most roof replacements take about 12 hours. Another fairly reasonable request. We give our down payment, but charged a 3% fee for using a card, which we were not informed about. (The start of the poor communication) We were refunded the fee. We specifically asked ahead of time if there was anything we needed to do to prepare for the project and all she said was not to park in the driveway. So we parked down the street. The morning of the install, the team arrived at 630AM. Tarps were laid around the property, which in theory makes sense but we have landscaping next to our sidewalk that we requested be clear for our son. Within an hour of their arrival, the tarps covered the sidewalk and plants. We watched as hundreds of dollars' worth of flowers were trampled on all day long. We informed the foreman that our son would be home at 11 from school, he rides a handicapped bus and needs room for his walker. That request was completely ignored until the last minute when he got off the bus. The guys had to struggle to move hundreds of pounds of debris and tarps to make room while we stood there and waited. The back door was blocked all day with debris as well, so we used the front door for our dogs. Our other son arrived from school at 3 and had to walk over piles of debris to get to the front door. Once the roof was done, at 630 PM (it’s dark now) the team was moving a bird bath that was my wife’s recently passed away grandmothers. The guys grab it by the top edges and break it from the base. My son noticed it was broken and told us. The foreman had already left and there wasn’t an English speaking person left. Didn’t even get an apology. The next day I take a look at the work done and noticed the gutters were still on. I also noticed some of the siding was cut near the area that we mentioned needed to have the flashing replaced. Curiosity set in and I decide to adventure up on the roof and check it out. That’s when the issues really started. The flashing was not replaced, the siding was cut, and the drip edge was also cut along the soffit for the nails holding the gutters up. 1 week later the gutters are installed. Our trust had been broken with the flashing not being replaced and the siding that was cut. I decided to go back on the roof and check out the work. The drip edge had cuts that allowed water to flow around the gutters. We called and explained the situation and a repair crew is dispatched for the next week. The “repair crew” comes, puts some silicone on the siding and spray paints a few areas and leaves. I check the work again and see the flashing and drip edge is still not fixed and another crew comes out and replaced the drip edge. I haven been back on the roof but from the shingles that are raised on the edges I assume the flashing has been replaced. We were offered a small discount for the plants and finally given a small discount that was offered at the beginning then recanted. Communication is crucial in business. We communicated our concerns and they were ignored. If we had not checked the work, we wouldn’t have known the work was not completed. 4 separate visits to have a job done that was supposed to take 1-2 days. No one has even apologized.

Landmark met my expectations in all regards. I had approximately 10 leaking spots in the roof when I called. The salesperson inspected the roof, provided details of all their various roof layers with sample pieces, such as the synthetic wrap, the reinforced valley and overhang materials, shingle options and sample shingle boards, plus drip-edge color choices. He quickly provided a very competitive quote. He explained what would happen and the sequence of events. I signed up and they had me booked for install within 3 days. The in-office Scheduler had all the correct supplies and materials delivered early morning on the day the work was being completed. The on-sight Formal surveyed the lot, the house, and various access points between the time the work was scheduled and the scheduled day of install. His goal was to get it striped, repair sheeting as required, and install new 52 SQs in one day. A big task. Bring in extra people, the 15-person crew, worked together like a well-tuned symphony orchestra and got the job completed in one day. As the rain was falling on the following day, the full dumpster was picked up at 6:30 AM. It was very comforting to know that as the rain was falling the next morning, my new Landmark Roof would be protecting our home for a long, long time. Again, Landmark Roofing met all my expectations, start to finish. Thank You to All the Team, Arden Hoffman

I just got an estimate from Norman with Landmark, and he did a fantastic job. I was a little worried at first with the little shuttle van in the driveway and not a big construction looking truck, lol, but Norman was not clowning around. We talked about what I was looking for and off he went to the ladder to take photos. He very detailed in explaining shingle issues in photos, by pointing out exposed nails, shingles popped up, and asphalt MIA on other shingles. He explained how the roof would be installed, warranty options and costs, and had shingle colors on hand to look at, not just a booklet. I had another estimate that was a little bit more, but what was really the selling point was the personal connection and obvious care of my Landmark fella. The other company came out in a dirty truck, briefly talked about what I was looking for, showed photos of just the asphalt issues, nothing else, and was gone. Emailed the estimate the next day. Norman had estimate for me in no time. The price was better than what I thought it would be, even with the premium warranty I choose that transfers if I sell the house. I was happy to sign with Landmark and to have a sign placed in my yard. I can't wait to have my roof installed and show off to everyone!

This is by far the best roofing company in Ft Wayne and Northern Indiana. Right from the time I called Landmark roofing to inspect my roof, they were very prompt, honest and professional. I had gotten quotes from 2 other companies before I thought of checking with Landmark. They gave me the lowest quote for the job. Leroy Graber was absolutely fantastic and very patient. He explained each and every line from the estimate and why it was needed. The visit to their office to select the color of the shingles was also seamless. We fixed on a date and the crew was promptly in at 6 am. The brought in an industrial sized garbage bin for the old roofing, so were very clean and tidy. The roofing crew finished the job in a day, cleaned up after themselves. No signs of any trash anywhere nor that roofing work was done during the day. Only sign is the amazing looking new roof. Landmark roofing has just transformed my beat-up roof into a masterpiece. I totally recommend. Oh and they take money only after the job is done and only after the owners come in for a walk through with the customer. That is professionalism and confidence in their work!!

From our first contact with Landmark Roofing we have been %100 satisfied. We chose Landmark from our friends recommendation. Leroy Graber came out and explained the process Landmark follows if we decided to use them. He was not pushy at all, but friendly and helpful. One of the gals in the office provided me with addresses of homes that had the different roofs we were interested in so I could check out what a whole roof looked like, not just a small sample. The communication with the gentleman that scheduled the work was prompt and on going as needed. The workers showed up right on time , cleaned up the area and did a beautiful job. We ended up having a situation with our insurance company where they were not going to pay the depreciation we thought they were paying. Leroy went to bat for us and the end result was better than we had planned. We have spent the last 11 months working on a house that needed most everything ( much to our surprise and disappointment) Landmark was by far the best company we have worked with. Everything they promised to do, they did! So rare these days. Quality people, quality work.