Gemini General Contracting

Worst contracting experience of my life. I had a straight forward insurance job for a tree falling on my house. The job required siding, shingle replacement, bathroom tub fix, fence replacement, and all the pieces and parts that go along with these. They got the siding and roof done quickly and those turned out just fine. They looked new after complete. My issue is absolutely everything else involved in the job. If this were money out of my own pocket instead of insurance, this would have been a nightmare. They didn't fix the faucet that was broken outside of the house that was on the same wall as the siding replace even after I mentioned it several times. They told me they would get the bathroom taken care of after the outside of the house was done. After multiple attempts to work with them to schedule a date to get this started, they finally responded with a phone number for me to call to work directly with another company to fix my bathroom. So, this is when the work I was paying this contractor to do started shifting to my own plate. After working directly with this bathroom remodeling company, I found myself taking multiple trips to the hardware store to by all the supplies. Not a huge deal nor the fault of the bathroom company. While all of this is going on, Gemini had been telling me that fencing repair is about 4 to 6 weeks out so I trusted they scheduled me for an appointment to get this done, even with my constant asking them when they would be out to do it and never getting a response. When it got close to that time, I couldn't get ahold of my contact at gemini to save my life. I started contacting fencing companies myself because apparently the company I hired to do this was incapable. Then, I started getting contacted by Gemini to collect the rest of what was owed for the roof/siding work. I was happy to start that process, but the fence was still broken. They said that I was just going to have to handle that myself and I could deduct what they quoted for the fence off of the final payment. This has the be the worst business practice I have seen in years of dealing with contractors. So, as of today 8/23/19, the bathroom people are coming out to finish up the last trim work needed for the bathroom. Side note is that the bathroom remodeling company has been great to work with. They even discounted my total price because they said the same of us and or willingness to work around their busy schedule. Anyway, my first interaction with Gemini was in February. So, if you want some work done to your house and for it to maybe, who knows, be completed within 6 months or so, give them a call. If anyone wants any kind of detailed personal experience references about how this company operations, feel free to contact me through google. I can share text message threads and emails of how we tried to contact them without any response. We typically used this method on communication because I never once got an answer when I tried to call. I can't wait to pay them the final amount so I never have to deal with them again. Edit after Gemini's response. As I stated in my review, I have no issues paying for the work done. I in fact have tried to tell Tony multiple times that I am ready to pay what is left. I am upset with how everything was handled. If you "don't do" fences or disagree with how the bathroom was fixed, then that needed to be stated instead of, "ya we can do that no problem". So putting that part on me saying I didn't want to do the exact same repairs and you saying that isn't your forte is an blatant lie. You referred one bath company which took almost two weeks to get a phone number for from you. They have been great to work with. As for the fence, i was told it was being taken care of and then told six weeks later from someone else after zero response from requesting an update that nothing was scheduled at all. Again, the work you did with the siding and roof was great. My complaint is more with either your sales team and how the whole process was handled than it is with the quality of work preformed.

We contacted Gemini after the big hail storm in 2021. Scott came out the next day to inspect the roof and siding with the quote for the work coming shortly after. Scott made some promises about siding replacement that didn't come to fruition but we were a bit skeptical of these claims in the first place so it wasn't too surprising. Scott also had a habit of not showing up to scheduled appointments and would only occasionally let us know he wasn't going to be there. He also took measurements to have the fence repainted but it appears this info never made it to the insurance company. We figured he was just incredibly busy with all the hail damage claims. After some back and forth, insurance agreed to the work and our roof was replaced almost immediately. Choosing shingles was a confusing process. We wanted impact resistant shingles but were told that Malarkey was the only vendor they used that had impact resistant shingles. Only after the roof was replaced was Owens Corning discussed as an impact resistant shingle. The roofers also ended up ripping off a piece of siding and a large piece of trim that took quite a long time to replace. We ended up getting completely ghosted by Scott for a couple months only to find out that he'd been let go and Tony was going to be our contact for the remainder of the work. Tony immediately came out to discuss what work had been completed and what work remained, which we greatly appreciated. Tony was initially very responsive to our communications but later it seemed like he got bogged down with all the work that they ended up having to clean up. There was some confusion surrounding which contractors would be responsible for which aspects of the repair with their general handyman telling us the guys that were going to replace the chimney caps would also replace the rain caps for the furnace. When the chimney contractors showed up without any prior notification, and without a ladder tall enough to actually replace the chimney cap, they claimed that they would not be the ones to replace the rain caps. When they showed up unannounced the second time with a ladder tall enough, the contractor claimed there was only one small dent in the chimney cap and that it wasn't worth replacing and that he likely couldn't do as good of a job as the current one given how well they secured it to the chimney. All in all, the process took almost eight months... We're giving benefit of doubt in this case because maybe Gemini was incredibly overwhelmed with work and were short staffed. Hopefully in the future, this isn't an issue for them but we will not be using Gemini again.

I contacted Gemini 2 days before Christmas for a roof leak that I noticed on that day. They called me back within 30 minutes and scheduled a time to come out that day! Maury came out and and gave me a full roof inspection and it only took 15 minutes! After Maury got on the roof he took pictures and showed me where I had significant hail damage to my shingles and also some missing 3 tab shingles caused from wind damage. He advised me to turn in an insurance claim on my roof and gutters. The insurance company came out, Maury came out too and met with them. They insurance company agreed to re-roof my house and also threw in the gutters!! The next day Maury came back out and went over all of my insurance loss paperwork with me and Explained how to get my depreciation (insurance companies keep money until the jobs done apparently). Then he wrote up an agreement and the materials got dropped off the next day and two days later I had a BRAND NEW roof. The workers were great and courteous and really quick at their jobs. I loved my experience with Gemini bravo to a great contractor!!

I needed to repair a piece of vinyl siding. I called around and no one would even come out. I understand it's not a big job but come on people. When I called Gemini instead of saying they would call back they said what I thought... that it's a really small thing but to make it convenient for everyone they directed me to their website where it explained the process of patching vinyl siding. I guess I hadn't thought of it before but it makes all the sense in the world. It's not as easy as doing a small fix if you don't have the siding. Their website allowed me to upload a picture of my problem area which I thought was cool. I guess they forwarded it off to who they buy siding from and one of those guys was able to say what it was. They then gave me an estimate without even having to look at it. I couldn't get the other guys to even show up and these guys didn't even have to show up to give me a quote. For $400 I was able to get this one piece of broken siding on the front of my house repaired and everything looks normal again and with very little hassle.

In September of 2016 a hail storm damaged our roof. We researched a roofing contractor and found positive reviews for Gemini on Google, Aggie's List and the BBB. We reached out to Gemini to conduct a site visit. After they assessed the damage, Gemini offered to meet with our insurance agent at our home. Our insurance agent agreed with Gemini on the level of damage to our roof. At that point we contracted with Gemini to perform a full roof replacement. The work began in 2 short weeks. The roofers were professional, friendly and respectful. They completed the job in 1.5 days. Our new roof looks great! Over the past 2 years we have had some minor damage due to high winds. I contacted Gemini and they were out within 2 days to perform repairs at no charge. We also contracted with Gemini to remove a sheet metal flu pipe which was no longer in use after installing a high efficiency furnace. Thanks to James (Owner), Johnathan and others that have done work on our home. From a very happy customer, I highly recommend Gemini General Contracting!