EPIC Home Improvement, Inc.

We originally started the process of repairing our roof with a different company, who came to inspect the roof and let us know there's damage and they'd take care of the insurance process. But after that, our insurance sent in their own inspector and identified the damage as vandalism, and we never heard from the other company again. I share this to highlight the skepticism with which we approached selecting a company to finish the project. We had called a local company our neighbors were using, but they were very slow to respond and confirm if this is something they'd be able to take on this year. In the meantime, Sarah found us and was able to get us all the information, samples, and quotes in record time. We had seen Sarah around the neighborhood as well and felt comfortable proceeding. It is not common that these house repair experiences are positive for us, but I cannot think of a single flaw or critique to provide Sarah and the team. She was nearby the entire day, ready to answer any questions. In the midst of the shingles replacement, they also found signs of a leak, took a picture, and repaired it! All with our permission, of course. The new roof has now been through Chicago summer, fall, and winter weather, and we are not seeing any issues. I am so thankful that Sarah found us at that moment! Thank you for a beautiful roof and such a positive experience!

EPIC inspected our house and found multiple hail damages all over the house that I didn’t even noticed. Sarah Y, was the manager who helped us to get new roof, sidings, and other exterior parts. Work process was extremely fast by Sarah. About 2 months for inspection, insurance, picking colors and design, and installation. Also, Manager Sarah, and company owner, Steve, they were constantly watching and directing the work crew on site, every day!! I was very picky on the small details, and they met all my standards. (If you don’t like some minor details, ask Sarah, she will show up with the crew the next day!) In addition, Sarah moved ahead for me, replaced my attic fans, ventilation, and other exterior parts on today’s code and standards. It was something that i didn’t even think of. Sarah Y, made things very easy for me and my family. under her hands, there are nothing to worry about. Thanks for the great work and increasing my house value.

EPIC Home Improvement, Inc were replacing roofs in our neighborhood. To be honest, we were very unsure of the process, so one day we spoke with our neighbors. It turned out they had worked twice with them for the last 10 years and highly recommended Michael Kim. We were pleasantry surprised how easy is to work with him. He took the time to walk us through the process, the steps, the paperwork. He came multiple times to our house after the inspection, as well as before the roof replacement, then after, and answered patiently all our questions and concerns. We couldn't have been happier that we decided to give them the opportunity to replace our roof. Our insurance took care of the payment, but if you want professional and responsive team, this is a place you should use. Please ask for Michael (Mike).

I am very pleased with Epic. From the beginning John Lee was professional, friendly, prompt and very communicative. He thoroughly explained the process of hail damage mediation with the insurance company and handled all the communication with them to ensure all the damages were covered. The crews who performed the work were also friendly, competent and worked efficiently to complete all the work in a timely manner. As we have an older home 1940 there were a couple unexpected surprises. All were handled promptly and professionally without any fuss. I would highly recommend Epic. Thank you, John for your great attitude and professionalism. Mark

Back to 2013, we had the roof replacement for our house. After that work, our skylight began to get cloudy and the moisture got in to damage the four drywalls around our skylight. This year, we signed the contract with Steven to inspect and install the new roof, the gutter system, and the skylight. Steven Kim is very knowledgeable in the process with our homeowner insurance, and the materials for the roof, the gutter system, and the skylight replacement. His teams are very professional in the their services. Thanks to Steven and his teams on their dedicated works.