Landmark Roofing

NEVER USE THESE PEOPLE. March 17th - Hal, the rep, came to my house to evaluate my needs. Had a nice enough conversation with him. Hal pointed out some other areas of concern and I agreed to have them included in his estimate. Before leaving Hal said it would be a “few weeks” before he had the estimate to me since he was “very busy”. I had no issue since I wanted the work done in the spring and it was only mid-March. May 5th (53 days after initial consult) - I emailed Hal asking him when I could expect the estimates. He responded same-day saying, “My apologies for the delay. I will make every effort to get that completed and to you shortly.” May 13th (60 days after initial consult) - I emailed Hal again asking when I could expect the estimates. He responded same-day saying, “My sincere apology for such delay. Not to make excuses, just been swamped.” May 23rd (70 days after initial consult) - I emailed Hal again asking when I could expect the estimates. He responded same-day saying, “My apologies. Yes, we are closer. Really making every effort to get this out to you.” May 23rd - I went to the Landmark Roofing website to the ‘Contact’ section to log a my issue of not being able to get a response from one of their Rep’s on an estimate for work, now 70-days old. David White, one of the partners at Landmark, emailed me same-day saying, “Please allow me to look into this delay. We have been backed up a bit, one of our project managers has been out with a medical issue, however we should have been able to service your request and have communicated with you sooner. I will speak with Hal and get back to you on your project.” May 24th - I responded to Dave, thanking him for his response and said that if they had issues internally (medically or otherwise) then I would have preferred to have been told that up-front instead of being given the run around. June 1st - I emailed Dave again saying that I was still waiting to receive my estimates and eluded to the fact that it was clear they didn’t want my business. June 1st (79 days after initial consult) - I emailed Hal again asking when I could expect the estimates and suggesting that he didn’t care to have my business. He responded same-day with a long-winded email, taking very large liberties with the conversation we had on our initial consult. Actually suggesting that I had “take-away’s” that I needed to accomplish on my end before any work could be done…LIE. He also suggested that we spoke about a “follow up meeting” to review options which isn’t entirely a lie but I needed the estimates to understand what my options were. Also, he said that I wanted I “preferred an E mail with "numbers"…this is commonly referred to as an Estimate, but clearly he is trying to minimize his role and lack of responsiveness. He also included Dave and another person, Gary on the email (who I can only assume is some form of partner like Dave). I responded to the same day, appalled, calling out his lies and thanking them for completely wasting my time.

Sales Representative 5 stars (Patrick) GM 3 stars (Shannon) had to reach out to him after almost 2 weeks from signing contract, he stated he sent me an email to schedule my roof installation which must have gone to my spam instead of calling me (unprofessional in my opinion) . I told him since he had not heard from me after an entire week had passed he should have called me, with that being said my roof installed on 06/09/2023. The crew got there on time did a great job with the roof installation, the problem came in with my gutters not being removed as stated in my contract and now I have damage in areas of my gutters. My gutters were in perfect condition before the installation of my new roof, I now have birds in my gutters building a community, of their own, which will cause my gutters to back up !!! I reached out to Landmark on 06/12/2023, spoke to Tonya (very helpful) explained my concerns and disappointment, received a call back from Austin . I saw on my camera the foremen from the installation did come out in a timely fashion that same day. I'm not sure what solution he came up with because no one has contacted from Landmark since Austin. I reached out to Landmark again on 06/14/2023 trying to get an update on when someone will at least contact me to resolve my issues !!! Rob I would like to get the same courtesy and quick response from you as I did when you called me to thank me for using Landmark, this is 100% unacceptable in being treated as if I don't matter now that you have been paid. I will be writing another review on the BBB website.

From beginning to end, my experience with Landmark Roofing was simply exceptional. Each company representative is very professional, considerate, and efficient. Matthew Feather, customer service manager, took his time introducing me to the company, explaining the work they do, how it is done, how much time it will take, explained the roof materials and most importantly, structured an extremely reasonable payment program. On the day of the actual project, Austin Dodson, Project Manager, explained exactly what was going to be done, the materials that would be installed, and how long it would take. Monte, the project foreman, was very punctual with his team of installers. Monte's team took great care to protect the outside of my home so no damage would occur. I was impressed how efficient the work crew performed. The entire project took one day, from 7:00AM to 3:45PM. No details were left out. The efficiency is due to the proficiency possessed by the entire team. At the end of the job effort, the crew ensured that everything was left the SAME WAY IT WAS FOUND. They cleaned everything and took care of any leftover material. I am extremely satisfied and recommend that anyone who is evaluating replacing their roof, to give Landmark Roofing a call. You will be pleasantly surprised. Sincerely. Jorge and Giannina Ramirez

When they say “Shop Local”, it’s good for the community, I say “Go Big or Go Home”, haha. And so we did, by shopping at Landmark Roofing! Posting a review today to share the great experience my husband & I had with the whole Landmark Roofing team. Our roof was over 17 years old and in need of replacement, so we contacted them for a quote & the next steps. Out of the gate, we found ourselves in great hands with Artie and Landmark, a class operation. After the initial communications and planning, the guys came out Thursday & efficiently removed our old roof, installed the new one, and cleaned up everything so wonderfully. They even took care of the disposal of some old cable dishes, which was a bonus. We are thrilled with the work that was done – and highly recommend them, and love our new roof. If you find yourself in need of repair or replacement, do yourself a favor and contact them for a free quote. We got a great price and after locking that in, we found a Landmark coupon in the local newspaper for $500 off a new roof, which was readily accepted by them and appreciated by us. Special thanks go out to Artie, James, Patrick and Shannon, as well as all the men up there doing the hard work! Cannot say enough good comments about the whole experience. #shoplocal #happyclients

I strongly recommend this team for your roofing/construction needs. I had a leaking and damaged roof that needed a complete tear-off and repair. Some contractors didn't return calls, some were fly by night types, and others demanded a premium for the same work with the same products. Landmark Roofing was responsive, communicative, prompt, and cost competitive. The team arrived exactly on time and in 1 days effort, had done most of the work, identifying and repairing all the leaking issues. We had some unique challenges yet they handled them without increase in costs or delays. The yard cleanup was impeccable, especially given the wind we had the day of the tear-off. They spent extra time on hands and knees ensuring the area was clean without real damage to out extensive gardens. The net result was a beautifully re-built roof that was delivered on time, on budget, even as a lower bid that I feel confident will protect our home for years to come. If you are looking for roof work in the Washington, IL and surrounding areas, include Brian and his team in your consideration. You won't be disappointed and you'll save $$ to boot!