Rollin Contracting

We are on the third floor of a walk up condo, and we have a private rooftop deck. We started getting leaks in the ceiling in two places in our kitchen, and called about a half a dozen places in and around the city to come out and assess. The proposals were all over the place. Some companies said it couldn't be done without ripping off the rooftop deck and repairing everything. Some companies said it wasn't the roof at all, it was condensation inside the house? Jeff at Rollin Contracting was way more honest and practical in his assessment. He pointed out where he suspected the two leaks were coming from, but said that you never really know until you rip up the roof and move the air conditioner and take a look. He told us that roof repair was tricky, that the guys who said we might have to replace the whole roof could be right. But he wouldn't start with that, he would start with the less expensive approach. Granted, there was the risk that if it didn't work, we would have wasted that money when they re-did the whole roof, but we decided to gamble on a $2000 repair rather than jump into the $12,000 repair of the whole roof. Rollin Contracting was the only one who was honest and open and gave us options. He was also the one who was most confident in where he thought the leaks were coming from. It has now been one month since they repaired both potential sources of the leak, and neither of the leaks have come back. And in case you haven't been paying attention, we've gotten absolutely drenched this May. Meaning there is no doubt in my mind that they successfully fixed the leaks. The contractors that came to do the work were great, they didn't even enter the house. I offered to let them come inside to get to the rooftop, and they said they preferred to just go up and over to keep our house clean. While taking up the wooden boards on the rooftop deck to do the roof repair, they accidentally broke one of the boards. They went to Home Depot and replaced the board that day. Not a big deal, and super quick to fix it. Also, at the last minute (after we had signed the contract), I realized that I had forgotten to ask them about the fireplace, which also occasionally drips water during bad storms. I asked Jeff if he would have his guys look at the chimney to see if they could identify the source of the potential leak and to let me know what his recommendations were to have that fixed as well. He went ahead and had his guys caulk it while they were up there without even charging us. I know that's probably not a huge expense, but it was still a nice gesture to just throw that in. So across the board it was a great experience. Would definitely work with these guys again and recommend them with confidence.

I live in a 1900s brick condo 6 flat... We needed to have tuckpointing repairs so we got several bids...because we had used 'another' company for a roofing project last year we chose them over Rollins just because they were a known company...big mistake. We had to have the other company out several times to correct some things. So when we needed some work done to weather proof our gangway this WInter, we contacted Rollins and they did fantastic work. The unit above the gangway is substancially warmer, and the gangway was cleaner after they finished! We also personally needed some work done in our unit, and we again contacted Rollins. They did several plumbing jobs and fixed a leaking issue in the bathroom ceiling (that had been worked on twice in the past few years by others...with the leak coming back both times). Again, outstanding work and they guys really clean up after themselves. I plan on making Rollins our personal contractor for future projects, and I believe our Condo feels the same way for any upcoming Condo projects. These guys are top-notch.

We had a very complicated tuckpointing project. I know it was complicated because I sought bids from 8 companies, 5 of which said they could not perform the work and did not even bid. Two companies gave me outrageous quotes citing the complexity of the work would require additional "costs." Rollin not only bid, but came in at the lowest price. The work speaks for itself. It was a difficult job done with the highest level of professionalism. The crew was respectful to our neighbors, always cleaned the area after the work was done, and above all, did high quality work. I would have absolutely no reservations recommending Jeff and his crew at Rollin. I intend to keep his number nearby should additional projects come up over time!

We have a single family home in West Town that was leaking through the split face and also through our decks. After having 4 different companies come to the house for an estimate, Jeff had the most reasonable price, was the most knowledgeable without making it seem like I needed to tear down my whole house and start from scratch. He had two teams come out (one for the decks and one for the exterior sealing) and they were all quite professional. They made sure to get the work done quickly and efficiently while respecting my neighbors on either side. They answered all of my questions and let me known exactly what to expect. I already have projects for next summer that I will be calling them for.

We filed a compliant with the BBB for Rollin's failure to obtain necessary permits, workmanship failures and lack of professionalism. Please think twice before hiring this contractor - it will not be worth it if there are any uncertainties re: your project and they will say anything to get your job. We hired Jeff to perform some deck work for our three flat. Jeff quoted us $6K to replace certain posts and railings. One year later, additional work was clearly required because railings were loose and Jeff performed an additional $3K worth of work. At no time to Jeff represent himself as anything other than qualified to perform the work. Turns out he never even got a permit for the work. We were cited by the city for non-compliance shortly after his second round of work. He complied with fixing some of the issues identified. When he met with the inspector to review the work and confirm compliance, he essentially yelled, screamed, stormed off and refused to fix any of the additional work. We are now left with a deck that still needs work, $12K later. Jeff continues not to respond to emails/requests for him to finish his work. Jeff misrepresented his ability to do deck work according to city law and code. His unprofessionalism in resolving the issue that he created (he should have just said his people didnt do deck work maybe instead of doing a poor job and then getting upset when someone challenged him to do the work properly) was so disappointing. Do not work with this contractor.