Davis Roofing, Co.

Stay far away from Davis Roofing and Construction. We needed a new roof in 2014 and Dan seemed very upfront and honest. We hired him and then later he referred us to his father for siding and gutter replacement. Everything seemed great at first, but we noticed a piece of the drywall of our ceiling starting to pull apart. Our house was built in 61, so I figure it is simply settling issues. Fast forward to last year (2018) and there is water leaking down the wall. I call Dan and he hesitates to even send anyone out telling us that it must be our humidifier. Eventually he folds and sends Jason out. Talk about unprofessional. Jason tells me that it is definitely because we have our heat in the house up "too high". This is winter and we keep our home at 65 at night and 68 during the day. I don't believe that to be too unreasonable. Jason tells me since we can't see the leak there is nothing that can be done, but he'll be a nice guy and go up on the roof anyway. While he is up there, I cut out an 8 ft by 16" piece of the drywall and pull out the insulation to expose what is clearly a leak coming through the boards of the roof - in fact, I can feel the shingle. Jason tells me that it is an "act of God" and cannot be fixed at cost to them. He then blames it on improperly pitched gutters which Dan's dad put on the house. I call Dan, the owner, after Jason leaves and he tells me that I need to go through my insurance - essentially asking me to commit insurance fraud which I, morally and ethically, cannot do. He tells me that this is the same as if a tornado were to tear off the roof which clearly this is not the case. He then continues to tell me that it cannot be the roof and that he has done hundreds of jobs and none have ever had problems, apparently everyone else on yelp didn't have any problems either.... He then tells me it is from the gutters as Jason did. He tells me to call Chris. When I ask who Chris is he tells me it is the guy that did my gutters. I then assure him that it was his dad that did the job. He tells me his dad is retired, so he can be a nice guy and re-pitch the gutters. What he doesn't state is that he has inherited his dad's business - just like he did the roofing business. So, he is legally bound to the warranty of the work performed by his crew and his father's crew that now works with him. So, he tried to pass off the faulty work on another company that does gutters! Now, the roof leak is worse and we see black running down the drywall of our ceiling every 16 or so inches which means there is probably a major problem with the construction of the entire roof. Last year after Dan did finally send someone out to re-pitch the gutters, the guys showed up with no appointment after he explicitly stated that he would make an appointment since I wanted to be home when the work was performed. I went to check it out after my wife told me some "random guys" showed up and walked on the roof without even ringing the doorbell. I will update with a link to pictures and video of the horrible shoddy work. When I told Dan that my son takes more pride in his work he told me I was being hostile and that there was "nothing he could do to please me". All I want is for him to come by and fix the portions of the roof that his crew performed a poor job on. Now we are dealing with the city and IL Department of Professional Regulation. I hope things can be resolved soon because not mold is clearly developing in our home. Please stay away from this company. We went with them because Dan seemed honest and had low prices. Unfortunately, we paid a low price and got a low quality service. While the job was being performed, Dan had some bigoted remarks and homophobic comments about others, so he was not the nice guy we thought he was. After the job was complete, he refuses to make it right when things go wrong. This roofing job turned out to be an absolute nightmare!

Your roof is something you take for granted….. until it starts falling apart. And when it does, a myriad of problems are sure to follow. That’s where Davis Roofing comes in. Dan made the process simple, smooth and completely worry free. While I was panicking about the damage to my house, they had all the solutions. After being so frustrated by other contractors who either didn’t show up, or were insanely priced, Davis Roofing calmly and professionally showed up on time and quickly produced an absolutely reasonable and fair price. Of which, my insurance had no issue pushing through. Once it was accepted, Dan took over. Like a hero in the night, all the obstacles were being tackled without me even knowing. Once he called me and let me know the permits were obtained, he was able to come out, literally, the next day. His guys were there prompt and ready to work. And here’s the thing before even touching my roof, they wrapped a tarp around my rose bushes and other flowers in my garden bed such as not to harm them. They moved my patio furniture and tarped my a/c unit and my patio. They were done in. 4. Hours. That was it. 1/2 a day. No coming back, no waiting for materials, no wasted time. It was that simple. Oh yeh, and while my wife was working from home, she wasn’t bothered in the slightest by their presence and was easily able to do her job without loud noises or people lingering. Lastly they were super flexible on payment. Without going into details with me per se, but Dan is a human being, who treated me like a human being. It wasn’t awkward and he was eager to help. This all happened while I was at work. Imagine my huge surprise when I came home to a beautiful new roof, and my yard all cleaned up to boot. They were fast, friendly and welcoming. Absolutely make Davis Roofing your next phone call for all your roofing needs. 10/10! Thanks to all the guys at Davis Roofing!

Quality people. From the moment I met with Dan, I knew we had our contractor. His presentation of the quality service, materials he provides and the referrals proves there is a reason this company has been around for over 30 years and three generations. Maintaining a Platinum Preferred Contractor with Owens-Corning. He/they know their stuff. Dan's office support, Gina, also deserves a major kudos for fielding all my questions and concerns (Mechanics daughter - I can't help it ). She was able to respond freely with her own knowledge. If there was something she just was not quite 100% on she had Dan reach out to me quickly. I have yet to feel put off by this company with their response time. Can't wait for Spring to start our project. I've done my homework on the quality of service they provide- they came highly recommended. I am very confident that my review upon completion of our 11 buildings will be same tone and praise.

ADDED 11/17/2021: Shortly after my review was posted, Davis did respond and satisfactorily resolved the attic fan issue. I revised my star rating with the hopes they will do a better job in communicating with customers in a more timely fashion. I would like to give them a higher rating, as at the time they installed a new roof on our house in July 2021, I was impressed with the work and professionalism of the team. However, we noticed that at the end of September, as the weather cooled down, a new attic fan they installed was running non-stop. This continued into October and, on Oct. 25, I called the company to see if they could look at it. The person on the phone gave me a number of reasons why this would happen, but at the end said he would send someone to look at it on Oct. 27. No one showed up that day, and I did not hear from the company why that happened. I called again on Nov. 2. I got another person who was more empathetic to my concern and said she would have someone get back to me by the day's end. I have yet to hear from anyone. Needless to say, I am very disappointed with the customer follow-up.

Great upfront sales but didn't deliver as promised. The overall job went well, what didn't go well with one exception was quickly rectified after I did a walk through and pointed out a few areas of concern. Unfortunately one issue was left unresolved which to me is fairly major. The representative I was working with (Ean) agreed they should do the work after reviewing the contract and claimed he spoke to his Management (Dan) and that the work would be completed. Week and weeks went by with many calls and many "I will be there tomorrow" promises but it never happened. When I got in touch with the company, I was informed that they knew nothing about what Ean has promised and that they consider the job done. i am now left with an incomplete job and a sour taste in my mouth regarding Davis Roofing and Construction, Inc. They failed me, I have documentation and voicemail evidence and unfortunately am considering my legal options to resolve the issue. If anyone would like more specific detail, please feel free to reach out to me. I don't want to just bash this company because for the most part they did a pretty good job but they didn't finish it and once they had my money they completely disconnected with me. I never even got my paperwork as promised. Shame on me for writing that final check with the promise that they would come back the next day to finish up. Lesson learned.