Longterm Construction LLC

REVISED POST: Brandon did finally come back out to my house and attempt to fix the repair again. The roof doesn't leak every time it rains which, understandably, is part of the difficulty diagnosing the issue. We are waiting to see if this latest repair holds up. While we are still not happy with the quality of customer service we originally received, we are glad that Brandon FINALLY came back out to do something about the issue. He has since checked on us a few times and has requested that we remove the bad review. I feel it is important to let the original review remain, but have added these updates so that homeowners are fully aware of our situation. I hope you have better luck. ________________________________________________________________________ ORIGINAL POST: So since I can't afford a lawyer, social media will have to bring justice. DO NOT USE American Roofing & Renovations. I paid to have repairs made to my house, yet I still have a problem. The company is saying that the job they did was done correctly and the three year warranty doesn't apply. Um, I still have the original issue - I paid you to fix it and you didn't. What ever you did wasn't what was needed to be done. If anyone knows Brandon Clark or anyone employed by him please let them know the quality of their work is UNACCEPTABLE.

MINUS 5 STAR RATING!! Please do yourself a favor and avoid this company!! We've had a horrible experience with them!! They talk professionally but deliver a terrible service through and through. We have a small house that they were going to change the roof on in 1 day - it turned into a 4 months' disaster! First, we agreed I would pay and they would replace any bad wood that needed to be replaced before they shingled. BUT, they began putting new shingles on it although some of the wood really needed to be changed - luckily I came home early and got on the roof and saw the thrown together job they were doing and asked them to do the job right. Even then, it took a lot of blame shift between their contractors and American roofing's sells' guy until they changed some of the bad wood. Then, they fell through the roof and messed up my ceiling - they apologized profusely and assured me my ceiling with be "professionally repaired in 2-3 days." It took 3 weeks to get someone to come look at it and after 2 attempts to get that dry wall right my ceiling still looks bad. I'll spare you the many details of their lack of professionalism, communication, and ability to do the job right. BUT it took them 3 MONTHS to finish re-shingling the entire roof and gutters, which was only done after the owner got involved - and it he only got involved 3 months after they began roofing my house. The "best" (worst) part? The owner didn't even apologize or offer a discount when he actually came to look at all the mistakes they made. So yeah, they'll undercut other companies by giving you a "good deal" and looking all professional, but we've hugely regretted hiring them. I wish I could give them MINUS 5 STARS rating!

Working with American roofing has turned out to be the biggest blessing that I could’ve asked for as it relates to my rental property! Initially, I had concerns with a few things, but after expressing them, I got a personal call from Khristina. I realized very quickly that she had truly HEARD me, and did everything in her power to rectify my issue. She brought her team in, took care of my roof leak and ceiling, and ultimately handled my situation with care. She was responsive, followed up often, and showed me/ reminded me the importance of a good redemption story!! I highly recommend American Roofing & Renovation because they have proven to be a business built on integrity, a solid reputation, and customer service. 10 out of 10!

Can't recommend enough! We watched the crew put roofs on 2 homes on our street and were impressed enough that we asked for an estimate. We got several estimates from other roofing companies but decided to go with American Roofing and Renovation. Super pleased! Had them install a skylight while they were at it. The work was extremely clean. Took great care of the landscaping. They were in and out in one day. You couldn't even tell that they were here except for the new roof and the sign on the yard. Ryan was very patient with my wife as she picked out shingle colors. Service, crew and product were top notch. If you need a new roof I highly recommend American Roofing.

We just completed a large roofing replacement and are very satisfied customers.From our initial home visit with Brandon we were treated very well. Brandon and Becky's intervention with our insurance company was much appreciated. The overall product is excellent and our new roof looks amazing. The installation crew consisted of five men who worked competently and efficiently. They made sure our yard looked immaculate and no nails were left behind. A great experience! We would highly recommend this company! 5 Stars all around. Thank you Brandon and Becky!1