S.C.I. Roofing & Construction

My experience with SCI was nowhere near what I was expecting. I really should have chosen not to go with them when my project manager joked to me about why contractors are called “con”tractors. From the beginning it took weeks to get the final approved quote because my pm was unresponsive due to how busy he was. Once I finally approved it, I was told work would start the Monday after thanksgiving. Work did not start until December 9. I was told the work would take 4-6 weeks only if we had to wait on permits and inspections. Work took a full 9 weeks and I had the permit before work was started and the inspectors always came the next day. At every step in our process, mistakes were made. For example, doorways placed incorrectly in the framing, plumbing in wrong locations, electrical wiring done incorrectly and fixture locations wrong/missing, and this is just in the rough in process (which took a FULL 4 weeks). Less than 3 weeks into work I requested a new PM because mine was dropping the ball on everything and the mistakes were putting us behind schedule. I was told this wasn’t possible so we kept on. We opted to purchase several things on our own because we could not depend on our PM to get everything in a timely manner. Fast forward 3 more weeks and work still isn’t completed. There have been countless more mistakes and we have at this point had several conversations with upper management and the owner about our problems. They promise to resolve things and get our project back on track. They did keep tabs on my project and have regular conversations with me and visits to check in. I greatly appreciated this from them! Back to the errors: Our PM opted to do the floors himself to save money which only causes more problems. Instead of telling us the color swatches he gave us to pick from were for exterior concrete and allow us the opportunity to pick a new color, he decided to pick a color he had used in the past and liked himself. The floors came out orange at first and we requested another coat to make it darker. It’s not the color we wanted at all, but we accepted it to get our basement back. (Also, during this process, he got stain over every wall and baseboard which resulted in everything needing to get painted again) Every subcontractor that came into our home somehow managed to cause more damage than they were there to fix. The second to last workers that were there to finish touch ups ended up damaging my brand new hvac mini splits that were just installed a few days prior. SCI did opt to replace the units. At the end of week 9, work has finally been completed. There are still some things that weren’t done (hanging of shelves originally promised, reinstallation of the blinds they took down, writing on our exposed cement walls from plumbers, electricians, and framers) but my husband was so sick of having people in our house for 9 straight weeks that we have chosen to correct them ourselves. All of the problems in our home could have been avoided if proper planning and communication was done by our PM to the subcontractors he hired. The teams were not provided with a proper floor plan to help them know what to do. I had hoped to have a better experience than what I did as I have several projects that I would like completed in my home. Next time I will be going with another company. I will end by saying the final result turned out okay and is pretty much what we were expecting, but the journey to this point was a nightmare.

They started our roof at the end of 2021. Four months later, they finally finished it. We had a leak first rain right after installation around a furnace cap that was supposed to be replaced. They came out right away and caulked the cap. I would have preferred they replace it as it was in the contract and the cap was 30 years old. In a few years that caulk will probably fail and I'll have a leak again. Some drip edge was installed incorrectly and damaged so it needed to be replaced. Pieces of plastic from shingles flopping around in the wind. These things were finally replaced/fixed 4 months after the roof was installed. Siding around chimney was damaged, which they are not responsible for according to the contract. But since the damage was so severe, they did credit me $100. They also were trying to charge me several thousand dollars for work that was never performed. If I had not called them on it they would have charged me. I finally received a credit. The sales guy, David, along with one of his go to guy and actual workers for the repairs, are the only bright spots at this company. The office takes forever to follow through with what was discussed. Our contract was for around $16k but never did I receive an invoice for this amount. I only saw an invoice for $13k and I made partial payments as work progressed. At the end of all this, I pay what's remaining on these $13k invoice and assumed that was it. Now, suddenly, this $16k amount is what I owe, even though I NEVER saw an invoice for this amount or even the difference between the $16k and $13k. The office keeps telling me they emailed it to me but I never receive it. All I ever received are the invoices I paid. All invoices are through Quickbooks but I never received the balance due invoice. It's quite frustrating trying to get the office to understand that I can't pay an invoice if I don't HAVE an invoice. The office manager states that the roof was "completed" in December and that they have been "patient" with me and that when payment takes this long to collect they usually put a lien on the house. I'm sorry but I'm no deadbeat and I pay in full once the job is complete. I have paid the majority of the amount billed prior to everything being completed. Past experiences have shown me that if you pay before the job is complete, and there are issues, you'll never see the contractor again. I hate to be cynical but you live and learn. They also did another house in our neighborhood in March and still have not finished that one. The homeowner keeps calling the company but issue never gets resolved.

Our experience with S.C.I office staff, field rep and construction staff was awesome. After a severe storm with hail and high winds came though the Bostwick area, I contacted SCI to do a roof inspection. The office put me in contact with their field rep, Petey Freeman. He contacted me and set a appointment to come out that same day. Petey showed up for our appointment right on time. With the temperature in the upper 90's, Petey got up and did a very through inspection of our roof. Upon his evaluation, he was sure we had hail damage. Petey assisted with calling in our claim to the Insurance Company. During the insurance company's evaluation, Petey came out to meet with their inspector, took multiple pictures on several occasions for the insurance company re-evalution process and spoke with the claims dept multiple times to get approval for a new roof and gutters. Petey set dates and time for the roof and gutters to be replaced. All were on time. During the constuction process, Petey came out to insure all was going well and that we were happy. The construction crews were very through with not only applying the new roof and gutters but also clean-up after the job was completed. We are very grateful and satisfied with SCI and Petey for the job they did. I will definitely recommend SCI to others for their construction needs and repair. Philip

After experiencing a storm which included some hail we had a few teams of roofers come through our neighborhood. Well, I believe I politely excused 3 such groups. Then a few days later '4 Guys' came by my house to discuss 'hail damage plus age' .. on my roof. They were clean cut, and had a little different bearing about them, so we chatted about being former 'military'. I did realize I had near 20 y/o shingles, but had put off re-roofing since mine "never leaked". The bottom line was these guys talked a very sensible opportunity with a plan I felt I could trust. I did check some reviews for "S.C.I. Roofing ..", and decided to go with their offer. Today I am so glad I did, and grateful to the owner 'Matt Holmes' for the wonderful work his team did by completely replacing and restoring the surface of my roof. The job was done honestly -> "better than ever" with Owens Corning top quality shingles .. and Matt's pricing was truly -> a 'deal' I knew I couldn't duplicate elsewhere. For me it really was a Win/Win situation, and I hope Matt gained something from our 'adventure' too. These folks are very good people, and I highly recommend S.C.I.'s services to anyone who seeks trustworthy home maintenance, and repair. My sincere 'Thanks' to Matt Holmes , and S.C.I. Roofing & Construction .. "Proud Job" Guys !

Alex Rubio of SCI Roofing performed a very thorough roof inspection after a July 2023 wind and hail storm and identified issues. Alex worked with the insurance adjuster to ensure everything was addressed and walked me through the estimate process, clearly explaining what was and was not covered by insurance (code changes not covered by insurance, shingle upgrades available, potential costs of additional damage found, etc). On the day of the roof replacement the crew came in and covered the grounds around the house with tarps, performed a 2 layer tear-off and were putting down underlayment by 9:30am, attaching shingles to the first areas by 10:15am. The major portion of the project including cleanup was completed by 3:30p, and punch out items (vent painting, etc) completed by 4:45pm. The area was totally cleaned, and I haven’t found any roofing tacks, staples, or nails since the job. The roof looks great and I highly recommend Alex Rubio and SCI Roofing to be considered for your roofing needs.