Timberman Roofing

We contracted with Timberman Roofing to replace our roof in March 2024. In preparation, we made appointments with four companies to come out and review what was being requested, address questions we had, and provide a quotation. Only two of the project managers (including Augy Gavenda for Timberman) actually walked the roof to see how bad the current roof was and see if there were any special situations, like a flatter part of our roof that handles a large quantity of runoff coming from a valley in the roof above. We received quotations from the four companies of which one was considerably more expensive than the other three. The remaining three were within $1K of each other. Just to be sure we were comparing apples to apples, we made sure that all of the quotations included similar items such as a water proof barrier, similarly warranted shingles and venting, similarly warranted labor and roof replacement, etc. Where there were differences, we asked for and received clarifications so that we could fairly compare the three quotes. We selected Timberman Roofing to replace our roof. They were the middle quotation of the three, but they had very high online ratings and Augy seemed to be more detail minded to us. He was quick to return our emails and calls. My wife commented about how courteous he was when she contacted him to ask a question. Our search began in November of 2023 and we finally were scheduled to have our roof installed in March of 2024. The crew that Timberman used to replace our roof worked extremely well together. They cleared the old roof and got the new roof installed in roughly two days, including installing some new flashing and siding that the wildlife had made a mess of. Both of my next door neighbor's commented about how hard the crew worked and how coordinated they were to make the job go efficiently. When they were done, they cleared all of the remaining waste and were so meticulous about getting up loose nails that I have only found one since they left. There were some additional costs above the fixed quotation, which we knew could be the case. Because of the age of our roof, a fairly large number of plywood sheets had to be replaced, some joists needed partial reframing, and there were other wood items that had to be replaced. We had figured the actual cost could be as much as 10% over the base quotation and were pleased that the total was slightly less than that. All in all, we are happy that we selected Timberman Roofing to install our new roof. Augy was great to work with throughout the whole process. We highly recommend Timberman to anyone who needs a new roof.

This 5* review is long overdue. After months evaluating multiple roofers, our small HOA chose Timberman Roofing. We were impressed with the attention to detail, responsiveness, and diligence of their salesperson, Logan Hopper, from the time we contacted the company with our Request for Proposal. He immediately answered additional questions and concerns throughout the sales, installation, and post-roofing process, as well as bringing in other members of the team as needed. We chose Timberman not only for their ability to meet all our requirements and more at a most competitive cost, but also because after meeting their management team, we believed that they would stand by their product and warrantees. The actual process of roofing 8 buildings began on schedule and was completed in less time than the residents expected, including weather delays. We closely monitored the process with our Timberman project manager, Alex, and provided updates to owners setting expectations for logistics and next steps. One tip to anyone doing roofing is that you should include at least 10% contingency in your budget expectations. You cannot know what lies below your old shingles, and there will inevitably be a need for more plywood and additional materials to repair old damage. Was the process seamless and without issues? No, but we did not expect that. What was important is that Logan always stayed in the loop, as did Ignacio who was in charge of operations. Our owners were all pleased with the process and especially with the end result. After years of repairing leaks on our 20-year-old roofs, everyone expected that the new roofs would be the panacea to all leaks. But it was not. There were multiple units that still experienced old leaks after heavy rains. When we called Timberman, they responded immediately to help diagnose the problems, which more often than not turned out to be old wall flashing or gap in stucco issue. Nevertheless, they sent their repair person to help us resolve the problem. You can find vendors who will only respond until the sale is made or product delivered, but the true test of integrity is one that will be responsive and stand by their warranty and promises. This was our experience with Timberman Roofing.

We contacted Timberman Roofing spring 2022 for a quote on a roof replacement. Logan was out to give us a quote writhing a day or two after our initial contact. (We are located in Northeast Crestview). He recommended that we make a claim with our homeowners insurance and told me to contact him if we ran into trouble. We had a quote in our email in just a few days, along with photos he took for us to send to our insurance. Our insurance was giving us the run around and had mishandled some earlier claims we had. I reached back out to Logan and he got me in contact with a private adjuster, Robert with Ocean Point Claims. It took until January of 2023 for us to get settled with our insurance. Robert was helpful, thorough, knowledgeable, easy to contact, etc. Overall wonderful experience. Great recommendation and we’re so thankful. Once we finally had the funds from the insurance (spring of 2023), we reached back out to Logan who honored the quote he had written us. Getting on their schedule was quick and easy. From the choosing colors to the contract signing - everything was simple and communicated clearly. He reached back out and said that he had forgotten to include gutter replacement in our quote and asked if we were wanting to put up the new gutters, and gave us the quote for that. He was apologetic and took responsibility for looking over it. We agreed and chose gutter colors. At all points we were kept in the loop over when the crew would be out, what to expect, etc. The crew arrived exactly when we were told they would. They were respectful, polite, let me know when they would take breaks so I could let me dog out to potty, etc. They did a thorough clean up and finished in one day (except for the gutters). They returned to install the gutters once they received the materials. My husband was having some issues with paying online - the office staff was helpful and very responsive. From initial contact to finishing the job, our entire experience was nothing but positive. THIS is service I would LOVE to experience from all companies we use for home repairs. Others should take notes onto how they are doing business.

EDITED IN 2024 - Sadly, this company has slipped tremendously since the initial review years ago. After the owner Michael handled my mother's job, that was the last time we had interaction with him. They did our new house built with a metal roof and his contractors left an insane amount of metal debris around the job site but we let it go. They probably assumed that the site clean-up crew would handle it but nope, it was us. We still find metal in the yard when it rains. This spring which was about 1.5 years later, we called them out for an estimate to repair tornado damage. The experience was awful and the owner, Michael, never responded to our text messages of concern. What REALLY bothered us was: 1. One of his workers just let himself into our backyard unannounced to measure the roofing. Didn't call, didn't knock on the door, just opened the gate and walked into our back yard. We caught him on camera and quickly intervened. Who does that? What if my dogs were out and they went after him for trespassing? 2. After we clearly expressed to Augie that we wanted quotes before proceeding, a trailer full of material showed up! When we tried to work things out with him even to fix our gutters, he told us to go elsewhere because his boss is "p!$$d" at the job and won't let the crew back out. None of that was our fault! We never green-lighted the project, we never told them to order the custom material, we were just trying to get numbers together so we could proceed. The way this was handled was ridiculous. We messaged the owner to try to figure something out but he totally ignored the message. They used to be great, but I'm guessing they grew too fast and lost quality control. We will no longer be referring them which is a shame because we have probably passed along their name dozens of times. My husband is a mortgage lender and houses always need new roofs around here. We'll be finding a new roofing company to refer. OLD REVIEW - NO LONGER VALID BUT YOU CAN SEE THE SLIP IN SERVICE Michael did a fantastic job on my mother's roof! His crew was very professional, and the owner, Michael, was great to work with. Their prices were very reasonable and were very happy with it. We'll be using Timberman for all of our upcoming roofing needs, without question and we always refer them to our friends, family, and business contacts.

Edit: Owner returned my call same day and offered to refund me for the medical costs. They're coming back out to go over the yard with magnets again. As far as the final inspection it seems my house just fell through the cracks somewhere between the roofing job, the previous owners selling the house, and the city. I will say there have been no leaks or issues with the actual roof, and I appreciate them getting back to me. _____ I did not hire this roofing company, the previous owner of my home did. A new roof was put on as we were buying the house. The roof was put on in September of 2023, today is July 9th 2024 and I had a person come from the city of Crestview to say that an inspection was never completed for my roof and it needed to be done so the permit could be closed out. It's very concerning to me that there was never a final inspection. I also have had to get a tetanus shot from stepping on roofing nails in my yard even though I had shoes on. I am still picking up roofing nails. I have three dogs that roam the backyard and I'm also concerned for them. I have pulled at least 10 nails out of my shoes, and found countless more in my yard. I'm also still finding pieces of shingles in my yard. I am very unhappy with this company. I will update if they reach out and resolve these issues.