Rainier Roofing LLC

In the fall of 2022 Hurricane Ian came through the Tampa Bay Area. About 25% of my shingles were damaged/displaced. I filed a claim with my home insurance company, my insurance company estimated the full replacement cost would be between $10,000-12,000. I reached out to 3 roofing companies and selected Rainer based on the interaction with Joe Aponte (all roofing companies came in about the same amount to replace the roof). Joe Aponte is an absolute pleasure to work with and someone needs to give that man a raise. Throughout the entire process he was very communicative, patient and understanding. Since this was my first roof replacement, Joe helped me understand what my insurance plan was going to pay (I couldn’t understand the claim form and final payout), he walked me through filing paperwork with my HOA, selecting the color of the shingles, and more. Joe knew exactly what forms my insurance company and HOA would ask for, his knowledge enable me to expedite approval from all parties because I was armed with the right forms and paperwork. For example, my insurance company required a Notice of Commencement letter to release funds to me, but in order for me to get this letter from Rainer, I needed to pay Rainer $500 deposit to secure my slot on Rainer’s schedule (thanks to Joe I was ready and not blindsided by this). Joe also kept me up to date on when different phases were occurring, for example, he told me his team was waiting on permits, or that the materials would be dropped off by ______ date and that my driveway would not be available for use for 2 days. After the job was completed, Joe also ensured my property was cleaned up (nails, debris and any scratches were cleaned). The entire project took 8 weeks, initial contact made week of 11/07/2022 and project completed 01/03/2023.

I got several quotes for our flat roof that needed to be replaced on a mid century modern house. Rainier stood head and shoulders above the rest in understanding this type of unusual roof, their pricing was best , and more importantly, their knowledge of the correct method to do the job. We had to wait a bit because they are so much in demand and it was the rainy season, but they are well worth waiting for. They offered to tarp the roof while we waited if necessary. The sales staff were prompt, courteous, knowledgeable, and communicated regularly. The roofing workers were amazing, friendly, answered our questions and are VERY hard working. There was a special team to install this type of roof. They often put in 10-12 hour days, and cleaned up every day. We already recommended Rainier to our son who needs a roof and also posted a recommendation on our neighborhood website. You will absolutely be pleased with this company. I must add that I was present when the city inspector came, and told him I was happy with Rainier. He told me that yes they did a perfect job, and that he has NEVER had an issue with any roof they have done. That is high praise indeed.

Rainier Roofing did a great job of roofing our 100-year-old home in Tampa. Sameer Asmar and Joe Aponte were so professional, friendly and helpful, and they worked with us and persevered through quite a few challenges during the project, making accommodations wherever possible. The crews worked hard and fast. There was a lot more wood replacement needed than anyone imagined before the old roof was removed. One day an unexpected, fast-moving heavy rainstorm came through as they hurried to get the tarps over the exposed rafters. In addition, after roofing the main house, the work on the garage had to be delayed for a few months due to a separate construction permit issue on the garage structure itself (not related to the roof). But through all of the challenges, they continued to work with us until everything was complete and looking fantastic. They also did an excellent job of cleaning up at the end of each phase, and they reinstalled the gutters properly. I highly recommend Rainier Roofing.

Horrible sales team wasted my time. Called Rainier and asked if they could help with our roofing issue. They told us they do not handle aluminum roofs, but oddly enough, I receive a call back telling me they can come out and look at the roof. I schedule an appointment for an estimate and am told they can arrive between 4-5 pm. At around 4 pm on the day of the appointment I receive a call from the woman stating she will arrive by 5 pm. I tell her that is fine. I wait until 5:15 pm and no one arrives and I do not receive another call. I leave because I just wasted over an hour of my life, and am tired and hungry. At around 5:45 pm I get a call from the woman. She doesn't mention being horribly late and tries to act like nothing has happened. I remind her she was late and that I left. She apologizes then tries to make some excuses. She then tells me, TO NO SURPRISE, that they don't do aluminum roofs, but that they can refer me to someone. What a terrible experience. They could have easily referred me to someone over the phone ESPECIALLY when they already knew I had an aluminum roof that needed fixing. I wouldn't trust this company with anything. Their whole business seems like it is geared towards sales and not customer satisfaction. I can't speak about their installers or repair teams, but if their sales team is representative of their business then I would advise to stay away.

Rainier re-roofed our home in Jan or Feb of 2024. This past week, during a storm, we experienced a leak in the kitchen. I called Rainier that evening and spoke to someone who said I would receive a call-back. I called again the next day, spoke with someone else, and was told the same thing. I have sent emails to the owner (Sameer), the salesman (Austin) and the project manager (Joe). None of them have responded. I called Austin's cell, and the office number today. Both numbers rang numerous times, then stopped but nobody answered. I have now filed a complaint with the state's attorney general and it appears I will have to find a different company to repair the leak. 9-7-24: Within an hour or so after posting the above review, I received a call from Rainier Roofing. They apologized for the communication issues. They said they'd send someone out next week, but they showed up later that same day. They resealed a roof vent and we will be monitoring to see if the leak reoccurs or is fixed.