Quality Roofing Solutions

QUALITY ROOFING (Not So)…… W/much regret I write this review for a company that claims to “GO THE EXTRA MILE TO ENSURE THE CUSTOMERS ARE 100% SATISFIED AT ALL TIMES”. From start to finish, NOT my experience! Hope this is read & helps some people. The TRUE TEST of a company can be told by looking at negative and positive reviews. Especially one with a 5 star rating. The determination is how they actually work with customers to help resolve issues, and especially FOLLOW-UP with what they claim or promise & return calls! Due to this I give Quality Roofing a 2 star rating! I would like to state that THIS TIME when Quality Roofing replaced my roof (they replaced it 6 years ago), I believe a good job was performed & the ONLY reason I’m giving a 2 star rating, not -1! Chuck, crew supervisor & Jimmy, team leader, were professional from start to finish. Chuck & Jimmy were attentive to all details, answered all questions, explained things, worked around me when needed, & made sure I was happy with the job when completed. If this had been my entire experience, I would have gladly given 5 stars. Unfortunately it wasn’t. I do not believe this job was wanted & why it was handled the way it was. A lot more happened than what I can post, due to length. I’m in my parents home caring for my stepfather after my mom died in 2019. My partner died in November last year, 2023. In 2022, several leaks & mold was found in the ceiling. Initially, it was thought to have been from hurricane Sally a couple years prior, even though no damage was visible. However, due to excessive algae on the shingles & what was seen under the shingles when removed, I think poor workmanship from 2017 and probably a bad “lot” of shingles is the cause that allowed the damage. Many people, including the sales rep from Quality Roofing, made comments as to how the roof appeared to be over 10 years old. After the initial meeting, I had to follow up continually, phone calls were not returned & no show appointments. I eventually was given a 10% “courtesy discount” due to “my situation” (which I was thankful for & the ONLY reason I chose to go w/ them). I was also told I’d be given assistance trying to get w/ Atlas the shingle company. Again, hasn’t happened & no response to messages. On Friday April 19, I met w/ the COO to share my frustrations, but also explain that I felt Chuck, Jimmy & crew did a good job bringing the roof to code & correcting what was done before. I had been told by the sales rep he & the owner were told about my roof & that’s why I was given the “courtesy discount”, yet he knew nothing about it. I explained I recently had to do a FINAL settlement w/ the insurance company so I could replace the roof as it was getting worse. However, new mold has developed that needs treatment & I know it’s going to be expensive. I asked if anything could be done or I could at least receive the discount on the “extra supplies & work” that had to be done due to the amount of damage & was not listed on the estimate. (I also had pointed out that in 2017 the invoice claimed 23 boards were replaced, yet the photos did not reflect that. 16 boards and more had to be replaced now). I was told that they already gave me a “courtesy discount”, don’t make much profit on these jobs and really couldn’t afford to give me more. But he assured me he would follow up with the rep from Atlas Shingles himself as he knew him personally. He didn’t know if anything could be done, but he would try. He promised to call me on Monday (April 22) and get back with me. Today is May 6th! Still no response & I’ve left 2 voicemails. Again, much more took place, but I want to share their claims re: "100% satisfaction at ALL times" is completely false! Hope this helps someone. Have a great day!💞🐅

When the first person Josh came to our house he was very thorough , he went on the roof and quickly found where the leak was coming from along with a few other issues that weren’t done right by the previous roofing company. Everything was set up and ready to go, the crew showed up covered everything pretty well and then within the first day I found out the roofers were going behind our shed and peeing. This was a big issue for us because we have little kids and I was not trying to have anything happen. They finished the roof in two days and it looked good for the most part but they left tar hand prints all over the white vinyl siding, along with globs of tar that had to be cleaned off. I called and Allen responded pretty quickly and came to clean it off himself. The boots on the roof weren’t painted at all per the contract so they came out and sprayed it without a template, but again I called Allen and he had them come back and remove the sprayed shingles and do it right. When I went to repair the water damaged drywall in the house I looked up and I could see daylight from the first floor all the way up past the second and straight outside. I had them remove all the siding and take pictures before and after of the repairs, and found that they did the flashing around the dormers incorrectly which would have caused water to get inside the house if any got behind the vinyl. They then had to repair bent and broken vinyl that the roofers had caused during the roof installation. When the siding people showed up and stared working they ended up cutting the siding short causing a lot of gaps where it met the J channel , and after taking pictures and multiple mistakes on behalf of the siding people I then had quite a few phone calls to Allen and Josh both to get the problems taken care of. Josh and Allen ended up coming to finish the siding job themselves which I appreciated because we were all ready to be done with this whole thing after almost a month and a half after the roof install. And due to the vinyl siding damages Josh and Allen had the siding replaced to have it all new and to try to make it right, which again we did appreciate. In all honesty I don’t know if I would recommend this company after multiple mistakes on their end and the contractors they hired to perform the tasks, it was a very long and tiring process that more than tested our patients.

In my search for a reliable roofing company, I was fortunate to come across Quality Roofing. From the moment I contacted them to the completion of the project, I was thoroughly impressed with their professionalism, attention to detail, and commitment to ensuring the safety and protection of my home. One of the first things that stood out to me about Quality Roofing was their dedication to delivering exceptional craftsmanship. From start to finish, their team exhibited a level of expertise and skill that was truly commendable. They took the time to carefully assess the condition of my roof and provided me with a detailed explanation of the work that needed to be done. Throughout the project, they demonstrated a meticulous approach to their work, ensuring that every aspect of the installation was completed to the highest standards. More importantly, Quality Roofing instilled a sense of confidence and peace of mind in me knowing that my home was well-protected from the elements. They used only the highest quality materials and employed industry-leading techniques to ensure the durability and longevity of my new roof. Their attention to detail was evident in every aspect of the installation process, from properly sealing all seams to ensuring proper ventilation for optimal performance. Beyond their technical expertise, the team at Quality Roofing also excelled in customer service. They were prompt, courteous, and professional throughout the entire process, taking the time to address any questions or concerns I had along the way. Their commitment to customer satisfaction was truly exceptional, and it made the entire experience of working with them a pleasure. Overall, I cannot recommend Quality Roofing highly enough. If you're in need of roofing services, look no further than Quality Roofing for unparalleled craftsmanship, reliability, and peace of mind. With them, you can rest assured that your home is in good hands.

I’m glad I hired Quality Roofing for my new roof installation on my home. I obtained three roofing quotes in 2022. There was something about Quality Roofing that made me call them back once I was ready for the service. At the time David Roger’s came out and gave me the quote, so of course when I called back I requested him. The representative told me he had moved to a new position but would see if he would come out. He agreed and provided me with all of the information I needed in order to get the process started. I appreciated his thoroughness and professionalism. I needed to go into the office to execute commencement documentation and was greeted with a warm welcome by Erica. After leaving the office I received an email linking me to a portal that showed all of the my project details. Quality met every deadline outlined in the portal. My installation date was July 1, 2024. The materials were delivered on Friday, June 28th as stated. I received several updates leading up to the installation date on their start time. They told me depending on the weather they would start around 7 a.m. the guys were backing into my driveway at 6:58 a.m. Quality assigned a Quality Assurance Representative to the project by the name of Jack Floyd. Jack was a pleasure to work with. He stayed until the job was completed. He even helped pick up debris. He was readily available for any questions I had. He provided great customer service. My roof was completed in one day and I couldn’t be happier. From David, to Erica, to the roofing crew, to Jack it was all a very pleasant experience. I would definitely recommend them. Thank you QUALITY for providing a QUALITY job and a QUALITY experience. -NaJeema Randall

Wow, what a professional outfit. If I have to replace a roof again in Pensacola, I'd definitely call Quality Roofing. Our estimator, Erik, was slightly early to his appointment, walked me through the options in replacing our roof, very patiently explained what was (and wasn't) required for code upgrades, and then came back quickly with a reasonable price. Our office administrator (I'm sorry, I forgot her name) was extremely helpful in walking me through all of the options for color and style, then took extra care to make sure I was set up on the online portal. Very personable and easy to work with. Thank you! The crew arrived on schedule, worked very efficiently, respected my specific requests about which plants to cover and were done a day early. Thank you! I'll definitely call Quality Roofing again. If there is anything (very small) to improve, it might be their communication around schedule changes. Our original install date was changed due to weather (very understandable in this business), but I didn't get a text or call about it, only an impersonal email with no reason given. Given the number of emails I get every day, I was lucky to have seen it. I only found out the reason when I asked. I think a little more personal communication on this point would smooth over any inconvenience for the customer. But otherwise, this was a minor annoyance in an otherwise very smooth process.