Mac Johnson Roofing

This is a current issue I have had with a local roofing company. I closed on my BRAND NEW house 12/20/2020 and Mac Johnson roofing was the company who placed the metal roof. On 12/25/2020 I had a small leak that then went to a large leak in my master bedroom. It took the company 4 different attempts to correct this leak over the course of a year!!!!! When they had a worker by the name of Greg tell me there was missing paper under the metal and a lot of cross threaded screws (poor workmanship). So finally they corrected this leak due to there being an issue with flashing on the roofs. Fast forward to 2021 when there was a leak that started in my kitchen around my recessed light. So they came out tightened some screws and fixed some metal that had lifted due to a recent hurricane….that same leak continued into 2022 took them 3 times to correct this issue. There was issues with the ridge caps. So in 2023 our roof starts to leak again in the kitchen at the same spot as in 2022 but now this time has started to spread to our living room and dining room. Two different people came out to address the issue the first man said “oh the screws are cross threaded I changed them and caulked around them. ”the second man by the name of Scott came January 22nd 2024 and says oh yes I can see the issue it’s bc it’s missing closure strips all on the front of the roof and that he would be mad too by having so many issues with our roof. He stated someone would be out Tuesday January 23rd or January 24th to fix it and no one had to be home for it to be fixed that they have foam inserts to be placed in the gaps of the roof to prevent back flow of water when it rains hard. So fast forward to Tuesday feb 6th 2024 I call to follow up because nothing has been corrected and we get the run around again this time I’m told that Scott doesn’t remember coming to our house and saying that…. You see every time I’ve had to call and have someone come out to fix the roof they have a difficult time locating my file….the follow up is ridiculous. But luckily I have videos of this man coming to the house to look at the roof. So 2/9/24 I receive a call from the front desk lady at the warranty department telling me that Mac Johnson is not going to warranty my roof bc it’s out of warranty that I had a 1-2 year warranty and that times past if they send someone I will have to pay. So which was it one or two years 🙄 Why would I pay a company to come to attempt to fix my roof when they haven’t fixed it the first 9 times. I proceed to tell this woman that this is a leak that happened in the warranty period and should be fixed. They have no record of how many times they have come out to our house to fix issues or where these leaks were 🤦🏼‍♀️. How can a company have a warranty but not log any times they have come to fix a roof. She stated that the house settles etc this is not an issue from a house settling but instead is poor workmanship!!! The company’s workers have stated the issues with workmanship on the roof. The lack of accountability, professionalism and shoddy work is astounding. I urge you to research who you use to put your roof on your home. I waited to make this post for today as we called them again Friday 2/9/2024 waiting on a call back from the owner hisself and yet again he never called. Pure distasteful, at this point I’m looking for a construction lawyer.

I contracted with Mac Johnson Roofing to replace a 20 year-old shingle roof. Here is a summary of a good experience: 1. The office was prompt in scheduling an appointment for an estimate. 2. The sales rep arrived on time for the appointment. 3. The sales rep went up onto the roof and measured and inspected. Other companies that submitted bids stayed on the ground. 4. The sales rep provided a written estimate at the time of the sales call. 5. The office staff and the sales rep were responsive to my questions. 6. The proposal price was fair and in-line with other bids. 7. I signed the proposal on August 16th. The job date was scheduled promptly upon my acceptance of the proposal. The job was completed on August 25th. 8. The job crew of five men arrived promptly on the scheduled date and time. The job crew arrived in one vehicle each day, a Mac Johnson Roofing truck therefore, there weren’t numerous vehicles clogging the street or parking on lawns. 9. The job crew was experienced, there were no trainees. The crew worked as a team, there was no one standing around. 10. The sales rep visited the job site at the end of both days and checked on the work. 11. The job was completed promptly in 2 days. There were no “surprises” such as previously undisclosed add-ons at the end of the job. 12. The job site was cleaned up at the end of each day. 13. The construction debris dumpster was removed from the job site promptly after job completion. 14. My sales rep was Jimmy Harp. The job was done exactly as Jimmy told me it would be at our initial meeting. I recommend Jimmy Harp and Mac Johnson Roofing.

I would highly recommend Mac Johnson Roofing! MJR provided high-quality repairs, professional communication, and quick scheduling. All at an affordable price. We used Mac Johnson Roofing to replace a damaged portion of our metal roof and a couple sections of damaged fascia. Bill, the sales rep, demonstrated the highest degree of professionalism. He patiently fielded my questions about the process and different methods to address the issue. He also promptly provided different estimates and documentation without complaint, even though I was probably a bit annoying by asking for information in multiple ways. The crew that performed the repair also did a great job. MJR had us on the schedule and finished the work within a week after we gave them the green light. We recently had our home's roof inspected for insurance purposes, and the inspector found everything in great condition. For professional communication, excellent workmanship, and good prices, do not hesitate to use Mac Johnson Roofing.

My experience with Mac Johnson Roofing was excellent. There was initial concerns with using this company from other google reviews. However, they had the best price and their representative returned my phone calls on a timely basis. Scott was a good communicator. I also had significant roof rot which required multiple replacement of ply wood. They called me immediately to let me know of the problems and took pictures to confirm the damage. The crew finished my house in 2 days. They cleaned up the work area before they left the first night and made sure to get up all the nails after they finished the job. I am very happy I chose Mac Johnson Roofing and will recommend them to anyone who asks for my suggestions.

After receiving damage from tropical storm Debby, I was given $384 from FEMA to repair storm damage to my roof. I gathered various bids, I went with Mac Johnson even though they were the second highest bid. When they did my estimate they were very sure of themselves and seemed the most knowledgeable. I was told I needed a roof cap which I had them put on. I was told BY THEM, that it would take care of my leaks. Well, it failed. And two interior rooms, ceilings, walls, and floors are now ruined even more. I called them numerous times, most time, never returning my calls. After inspecting my roof once more, I was told I didn't need a roof cap. Their solution was to re-tarp my roof (something I did myself and with 100% successful results) They charged me almost $900.00 for the roof cap I needed that I didn't need. Now, no one in their office will return my calls, I still have a leaky roof, I now have MORE interior damage, and no effort has been made to fix the problem, refund my money, or even answer my phone calls. Mac Johnson Roofing is nothing but a company full of vultures, preying on storm victims. Their work is awful, their customer service is non-existent, and my only recourse is to take them to small claims court which I am doing immediately after I send this review.