Stratus Roofing

A roof is a pretty big expense and it's probably the most critical component of your home that needs replacing so you want someone who can do it right the first time and offer honesty throughout the whole process. I called Stratus Roofing about having someone take a look at my roof after noticing a leak in my garage and they sent Sergio out to my home that same day. It was immediately evident that Sergio really knew his stuff. He took his time explaining things to me in detail and answered questions as appropriate. He also provided some insight into the insurance claims process and working with claims adjusters as the damage to my roof was due to wind damage. He made me feel supported for what felt to me to be a long and arduous process. On the day the roof was to be inspected by my insurance company, Sergio went out of his way to ensure he was there to answer all their questions. This was a tremendous help to me as I have a very demanding job with little flexibility. Stratus’ Estimator, John Castano, then sent the estimate, which was fair & reasonable for all that was required to do the job right, via email directly to myself and my insurance company. Due to the complexity of my claim, my insurance carrier referred it to a third party complex claims unit which complicated the process even further. Sergio and John have both gone above and beyond in assisting me in navigating that stressful process. From being present at second inspections, to multiple emails and phone calls with my insurance adjuster, and following up consistently via text messages, the level of customer service they have provided me has been exceptional. In fact, communication from everyone involved from Stratus from the start to finish has been excellent. These guys are professional and prompt. They completed my roof in one day beginning to end and I could not be any happier. They worked quickly, proficiently and did a thorough job effectively cleaning up afterwards making sure to protect my landscaping as well. They utilize high quality materials and have excellent work ethics. Neighbors have come by and tell us how great our new roof looks. I don't do a lot of recommendations but they have earned a customer in me for life. It’s nice to know that here are companies that still take pride in servicing the customer. I would highly recommend to anyone.

After doing my research I luckily found Stratus Roofing. They had received so many awards and 5 star reviews that I decided to give them a call. I spoke with Eddie Lozano one of their Roofing Consultants who came out to my house the next day. Eddie arrived the next day at the time appointed and went over several options and said he would get back to me the following day with a cost for replacement. Materials were ordered and installation was begun the following day after the materials were delivered and loaded onto the roof, along with a dumpster. The roof was installed by a 5 man crew who were some of the hardest working men I've ever seen!!! First, tarps were laid down around the perimeter of the house to catch any falling debris so as not to get into the grass and flower beds. They had the roof completely stripped in probably 3 hours and then finished the complete install just before dark. The next day two of the installation team arrived to complete a final clean up as it was dark before they had all of their equipment loaded. They checked everything on the roof and then did a final cleanup of the yard with magnets making sure no nails and other metal debris were left that might possibly cause any future incidents such as stepping on a nail or a lawn mower potentially sending hazardous debris flying that might strike someone causing serious injury. Mike, the supervisor an experienced roofer himself answered all of my questions concerning the project. He scheduled a prompt pickup of the dumpster, did a final walk-through checking the clean-up and the roof installation making sure everything was compete. Overall I couldn't be happier with the whole process from beginning to end. A BIG Thank You to Eddie, Mike and the install crew for a fantastic job incredibly well done!!!! If you are looking for a reliable and professional roofing company to take care of your roofing needs look no further than Stratus Roofing as they are without doubt one of the BEST!!!!

We were so impressed with the work done by Stratus Roofing! One thing we found out through the bidding process is that roofs are expensive. And while it’s no small investment, the quality, care, and attention by Stratus was world class. As most people are prone to do, we had another roofing company come out to give us a quote - a roofer who was highly recommended on the local review pages. Let’s just say that company left us a bit uneasy. Later that same day, we had the chance to meet with George at Stratus Roofing. He was incredibly personable and thorough. He took the time to offer an in-home presentation after inspecting the roof to discuss all the options. He was never pushy and genuinely had an interest in educating us and making sure we made a solid decision. He even went as far as sending us photos of some of the roof and trim options from recent projects to give us a greater sense of what the final product would look like. After that meeting we knew this was the roofing company to go with. Scheduling was a breeze as well and work was completed within about three weeks of executing the contract. The project wasn’t without a couple hiccups, but the people at Stratus were in constant communication so we were never left guessing about where things were. Kudos to Shaune, the Operations Coordinator on that aspect of things. Carlos led the demolition and install portion of the project. His team arrived punctually on a Wednesday and finished late, late on Thursday - just as they had promised. We were particularly impressed with the construction cleanup process and the quick haul away of the construction bin the next day. There are also some nice follow up touches from Carlos, Nate, and Ron. Thanks, Guys! It’s evident they are a customer centric business and understand the impact of those special gestures. Excellent company - highly recommend to anyone in Central Florida.

Our home sustained a water pipe bust in January 2023. Our home insurance delayed recovery and repairs for 7 months, eventually pointed us to Stratus Roofing for interior repairs. Initial assessment by Stratus opened our eyes to the amount of damage was caused by the water, all due to the delay by insurance. Their team also did an overall assessment of our home and noted severe damage caused by hail on our roof. With their assessment of our roof, the entire roof was also replaced. Repairs started as soon as we signed the paper work. Our assigned team Edward, Anthony and Ricardo were with us every step of the way with professionalism, insight, vision and assurance. We never felt alone in the daunting process. Anthony; our visionary gave feedback as often as needed, available at all times/hours, gave us price budgets to work in and recommendations as needed. Edward ensured the re-roofing was done timely, to code, always on-site and ensured a proper clean up Ricardo who was the lead over the crew, provided excellent services to daily needs, personal liaison. We worked daily with the crew to ensure there was no language barriers, shared a lot of laughs and were sad to see the crew leave after all was said and done. With any major repairs there’s always going to be the few call-back matters. Anthony and Ricardo have been responsive to any requests, with a no hassle prospective. My home has never looked better, my roof is energy efficient and safe, we have already noticed a difference on our power bill. The product is fantastic, the craftsmanship is meticulous and the staff feels like family. We will be utilizing again for future projects.

My experience with Stratus Roofing exceeded all expectations. After deciding to replace my old shingle roof with a metal one, I reached out to several companies for quotes. Stratus not only offered the best price in town but also provided unparalleled service throughout the entire process. From the moment I spoke with Matt in the sales department, I knew I was in good hands. He guided me through the insurance process and ensured that every step was smooth and hassle-free. What impressed me the most was his honesty and transparency – there was no pushy upselling, just genuine advice tailored to my needs. Once the project began, Felipe, the project manager, and his crew demonstrated exceptional professionalism and craftsmanship. Working with metal requires precision, and they delivered flawlessly. They worked tirelessly, starting early and staying focused throughout the day. It was evident that they took pride in their work. What truly set Stratus apart was their attention to detail and customer care. They provided catered lunches for their team on-site, ensuring that the job ran smoothly without interruptions. Any questions or concerns I had were promptly addressed, with the team taking the time to explain everything thoroughly. In the end, I couldn't be happier with the outcome. Thanks to Stratus Roofing, I now have a stunning metal roof that not only enhances the aesthetic appeal of my home but also provides long-lasting durability. I highly recommend Stratus to anyone in need of roofing services – they are truly a cut above the rest