Trust Roofing

A warning. This is rather long. I wanted to be as complete as possible. When looking for a roofer, I asked Nicole Gaines(who is very informative and prominent on the NextDoor app. She is very knowledgeable about all things involving homes). I asked her to recommend 3 of the best roofing companies that she works with down here. After getting estimates from the three that she recommended, I decided to go with Trust Roofing, and I'm glad that I did. To be sure, all three roofing companies gave very professional presentations and left me with plenty of materials to make my choice. Trust Roofing's estimate fit nicely towards the lower end, in between the other two roofer estimates. As well, the process that they use has a couple of extra steps that I felt made them worth selecting over the other roofers. One big plus was that I needed to get the roof done within a short time because I didn't want to renew my current homeowner's insurance provider, and it was not too far from elapsing. As well, I had to be up in New York State for a family matter. I asked if they could expedite me because of the aforementioned circumstance. They got back to me the next day and to my abject shock, moved me up in the schedule 1 weeks which was perfect. Day 1 - They pulled permits and were ready to start on the appointed day. Each day that they were here I put out a table with lots of water, soda, ice, cups, snacks and such. The guys were cordial and very appreciative. I have Viburnum hedges running down both sides of the house. They covered all of my hedges, water fountain, etc. They got the roof stripped in one day, and my roof is on the larger side. Not only that, but they removed the plastic solar heating assembly for my pool, along with pipes and such, at NO EXTRA CHARGE. This piping and associated plastic grid-work went all the way across the whole roof. Day 2 - The roofing shingles came on a truck and were lifted to the roof peak. The guys finished the underlayment and got down into rocking and rolling on the shingles. They got just about done when it started to pour down like the end of days, or something. These guys got drenched. Day 3 - A single guy came back and finished what was left of the job. This included reinstalling my gutters, downspouts, baffles, etc. He did an inspection of the property for errant roofing nails. We had a little miscommunication about a couple of minor things - like getting the Wind Mitigation Inspection done. We got that squared away. They got it done. This company has been around for a while, and they know what they're doing. I am more than pleased.

Trust Roofing ROCKS! To start, please understand that I naturally shop and compare more than most. I received quotes and estimates from 5 or 6 companies before choosing Trust Roofing. One of the best decisions that I've made!! Their professionalism and communication have been unheard of. I feel like family and have had 5 or 6 different people from different areas of the company reach out to me to ask how things were or if I had any concerns at all. I have even had at least 2 calls from their #2 man. That just never happens. I'm just a small single family homeowner getting my roof replaced. WOW!! My project manager, Ismael is a rock star and calls or texts to say he and his crew are on the way or will be here in the morning. Who does that? Well, he does and apparently it is company protocol. Although Trust Roofing offers every type of roof whether it be shingle, tile, metal, whatever...... I chose their EkoRoof system. Trust Rooding is the Only approved provider of EKOROOF in the Tampabay area. 50 year warranty, barrel tile look, doesn't break or crack when people walk on it and never needs to be cleaned. Mine has caught the eye of several neighbors and some have asked whom replaced my roof. I cannot praise Trust Roofing enough, and it's not surprising that it was just announced that they are one of the fastest growing privately held companies in the US! Oh, please understand that my name is Roof, a 30 some year nickname only because I once fell off of a roof, and it stuck. I am not in any way a roofer or in the roofing industry, etc. I mostly post reviews about restaurants. This is my first and only review of a roofing company.

We knew it was time for a new roof, our current roof (tile) was the original roof when the home was built in 1995. I met with 8 roofing companies in total. My priorites were pricing, quality of service, and how the roofing would be installed. I found some of the companies hired non-company employees to do the installation while others used their own hired employees. I knew we wanted someone that had workers that were taken care of, so some of the companies we immediatedly eliminated. When we met with Maggie, the thing I walked away with was they seemed like a company I could trust. What made it even better was they could coordinate both a new roof, new gutters, and handle the HOA paperwork. They did an amazing job with the new roof and solar attic fans. No situation works perfectly but when minor problems arise they handle them promptly. What do I mean? The first day at the end of the day the workers forgot to cleanup around the pool. No big deal, but they reimburssed us for the time we spent cleaning up ourselves. The other was when it came time for the gutters to be installed. At first there was a delay, but Maggie jumped on it quickly and we had them done in a matter of days. Overall, if someone were to ask me if I would recommend them, I would give a definite thumbs up. The pricing was fair, the work was excellent, and they completed the job in two days! Just to let you know, one of the companies we were looking at hiring replaced a neighbors roof and it took them nearly three weeks to complete the job! Thank you Trust Roofing for completing the job in two days!

UPDATE TO MY INITIAL REVIEW- I spoke with the owner, Robin, regarding the permitting issue. Robin personally handled the matter. He offered a sincere apology and we agreed on a satisfactory discount for the services Trust Roofing provided. I and happy about the resolution and am fully satisfied with his willingness to not only correct the permitting issue but to make it right. I will continue to use Trust roofing as they have restored their professional integrity. I chose a licensed roofer because I wanted the permitting done as I am flipping the property.  Trust roofing sent me a scope of work which included "pulling permits".  Upon completion of their work, they informed me the job was complete and sent me the bill.  Before I paid the bill I checked online to see if the permit was closed out and to my surprise the permit was NEVER EVEN PULLED.  Trust roofing never pulled the permit but yet billed me saying the job was complete which included permitting. I wonder how many homeowners in Largo were told a permit was pulled when it wasn’t. They ended up fixing it with an after the fact permit, but up until the last day I had to reach out for updates. They also left the property a mess and I had to reach out to the project manager 3 times to get him to clean up the stack of shingles and nails left on my property. This company, no matter their reasoning, did not do what they advertise to do. The lack of professional integrity and communication was ridiculous. IF YOU'VE HAD A ROOF INSTALLED BY THIS COMPANY IN THE LAST YEAR I HIGHLY SUGGEST YOU CALL THEM AND ASK FOR A COPY OF THE CLOSED PERMIT.

Absolutely First Class. I contacted Trust Roofing to replace our home's roof (approximately 3700 sq. ft. home) and repair the gutters. Everyone I spoke to and who came out to my home were professional and polite. Gavin inspected the existing roof and gutters, and provided us a prompt and thorough estimate. They provided us a wide range of high quality shingle styles and colors to match our home. Armando and two of his crews arrived on time and worked from 7am to 6pm. They were impressive... clearly each crew member knew what to do, they efficiently removed the old shingles, neatly loaded the old material into a large dumpster, and installed a beautiful roof. I cannot express how impressive Armando ran his crew. He introduced himself to me, explained the plan, he stayed onsite and sent me photos from on the roof showing the progress and specific areas repaired throughout the day. Dallas did the post installation quality control and got everything ready for the city inspector. Inspector came by and walked the roof and gave his approval. Same with gutter installation. Professional crew showed up, introduced themselves, got to work, high quality material, professional and polite. Trust Roofing's online payment app was easy to use and secure. No surprises, no stress, no hidden costs, no delays, nothing to clean up... an absolutely first class effort by everyone from Trust Roofing.