Direct Metal Roofing

DIRECT METAL ROOFING (DMR). These are transparent and factual details with email and photo proof, despite what they respond withwhich will be twisted timelines and lies. The problems began during the roof removal process when DMR's crew accidentally cut my water main, which was located in the attic due to a home repiping before we bought our house. Their attempt to repair the damage failed two days later, causing extensive flooding in my attic. Damages amounted to an estimated $20,000, including a severely damaged ceiling that caved in. I notified DMR's owner, Tony Diaz, I was shocked to learn that their contract includes clauses absolving them of any damages they cause to the property. Despite my appeals for accountability, Mr. Diaz insisted that the company bore no responsibility for the damages. Left with no recourse, I was forced to involve my insurance company to help cover the repair costs. This led to an increase in my insurance premiums, further adding to the financial burden imposed by DMR's substandard work. DMR's communication was frustratingly unresponsive, with days passing before I would receive a reply. The entire project was marred by multiple inconveniences, costing me over two days of missed work and countless hours overseeing the aftermath of their improper repairs. To elaborate on the issues: 1. Lack of Quality Workmanship: The original crew's poor craftsmanship became apparent when the roof failed the dry-in inspection, which was only caught because I was present to point out issues to the inspector. The crew had neglected to properly nail decking boards and fascia boards, leaving numerous nails sticking through the peel-and-stick underlayment. 2. Unprofessional Repairs: The initial repair attempt for the cut water main proved to be inadequate, with the use of inappropriate glue instead of proper sharkbite fittings or crimping. This oversight caused further damage, leading to the devastating flooding incident. 3. Language Barriers: Communicating with the non-English-speaking crews was challenging. 4. Lack of Supervisor Oversight: The second crew, suffered from a lack of project manager presence on-site. This resulted in inconsistent work quality, requiring my direct supervision to ensure proper caulking, straight cuts, and adherence to discussed plans. 5. Final Touch-ups: Even after completion, I noticed several concerns that required the crew to return for additional touch-ups and repairs, further prolonging the project. Numerous inconveniences: 1. Financial burden: I spent $600 for plumbing repairs and $2500 for my deductible. As well as personal labor reorganizing my shed to accommodate attic belongings and moving items from the garage to the shed. 2. 5 days of work missed. 3. Daughter's room unusable for over a week, causing inconvenience and discomfort. 4. The use of dryers during repairs led to higher energy bills as my air conditioning ran constantly, also putting extra stress on my 2-year-old AC system. 5. Direct Metal Roofing's slow and unresponsive communication added to the frustration and delayed the resolution. 6. Personal Time Investment: I spent countless hours coordinating repairs and supervising their work, taking valuable time away from other commitments. The crew left nails and screws scattered around my property which was inconsiderate, especially as I had explicitly warned them of an upcoming water slide birthday party for my five-year-old daughter. I learned that some of DMR's reviews appeared to be misleading, as they were allegedly obtained through incentives such as money off, promises of wind mitigation, and other offerings in exchange for 5-star reviews. This raised doubts about the authenticity and reliability of their online reputation. Also DMR is not accredited by the Better Business Bureau (BBB). While BBB accreditation doesn't guarantee perfection, it does offer a level of assurance that a company operates ethically and responds to customer complaints professionally.

I am someone who researches and compares everything I purchase or have done. I also do not leave my reviews. A few years ago, I was gathering information for adding solar onto my house. I was advised it would probably be best to replace my aging roof prior to having solar installed. I reached out to a few companies to come and give me a quote. Direct Metal Roofing was one of those companies, and they were the company I was most impressed with. The salesman was professional, honest, and trustworthy. They did not make me sit through a presentation about "how great they are" or "how much better they are" instead, they let the product and their price do the talking - this is something I value. He was also patient as I asked him many questions. Towards the end I asked him, "How bad is my roof, is it worth replacing now out of pocket?" He told me it is old, but was honest with me and said, "You probably have a few years left with it." I decided not to replace my roof and continue on - effectively having him "not close a sale". A year later, after a hurricane, I was on my roof inspecting it and I noticed a few odd spots and debris on top. I decided to call Direct Metal Roofing again to have it inspected. There was no issue having someone come out to inspect and give me another quote even though I had said "No" prior. Again the salesman maintained professionalism and was honest with me. He told me there is minor damage but nothing to be concerned about and nothing worthy of replacing. I had also called 2 other companies to inspect. One company told me the same thing, but reluctantly and more in line with "this product may be better". The other company said they were able to "find" enough damage to "give me a free roof," which raised massive red flags for me. Direct Metal was honest and fair with me again, and because of my first encounter with them I trusted them this time. Another year later, we were hit by a tornado taking a tree down and damaging everything. This time I didn't need a quote for a roof; I needed to call my insurance company. The inspector came out and told us we need a new roof and that we should get some quotes. I didn't need to call anyone else - I only called Direct Metal because of my prior experiences with them. After 3 different encounters over at least 3 years - we finally ended up having a new roof put on, and we used Direct Metal for that. During the paperwork and decision for materials, the salesman was not only knowledgeable but also patient in addressing my numerous questions. Their willingness to provide detailed explanations and information was crucial for me to make an informed decision. After signing the contract, things went very smoothly with clear communication. During installation, the cleanup, while never perfect, was done very well and done at the end of each day. The project manager ensured I was informed of any issues, changes, or questions I had along the way. Direct Metal Roofing exceeded my expectations at every step and made this very large decision easy for me with no remorse.

4.3/5 Stars for the whole experience. I'm a bottom-line up-front girl, so here are the highlights: The process to getting the roof was relatively easy, the people are cordial and want to help throughout the process. Even where there was miscommunication, the team was willing to work with me and solve the issues. Like anything where your money goes, do pay attention and do express concern where you feel like you need it! Be an involved customer, and you will have less headaches/dissatisfaction in the backend. Do I recommend? Yes Project manager Richard and Chiqui's install crew were phenomenal. They were courteous and even entertained my dogs incessant attention seeking habits in the morning (lol). Richard made sure he did not stop communicating with me (even while on vacation once) until I was fully happy with the project, which I am now. He even went the extra mile and hands-on fixed some things we had miscommunicated on. Ethen, my sales rep, helped me with questions I had along the way and helped connect me to people when I felt like my process had stopped or I had been left in limbo, which happened a few times. I did my best to understand the weather situations, but when the time lapse did not feel right, I hollered for answers. The crew and PMs went above and beyond as that was the standard I held them to after seeing these other reviews and the YouTube channel. They did not disappoint, but some things could be improved for the next customer. The areas for improvement: 1) Communication- there were a lot of times during the project timeline where I got conflicting answers and conflicting actions by the staff, and this made me feel frustrated and without proper guidance. I felt like we had accomplished something, only to be having to handle other issues. 2) Process understanding- Not everyone in the office needs to know the full process status of a project, but it would be nice to feel like I don't have to supervise/stay on top of the process myself or else I'll be forgotten. I felt like I was on and off the scheduling/PM list at least 2 times. 3) Timelines- I understand it is hard to be clear with a customer on this field. Roofing projects can take longer than expected for a variety of reasons (weather, crew safety, hurricanes, inspections, permits). There were times when I jumped through the hoops to only find more hoops that I didn't know, or my sales rep hadn't told me about. This caused frustration. Sometimes there wasn't a hoop, but just a waiting period, this is where being active/involved was necessary. I was told these reviews are useful for improving the business, so I believe this is what I am leaving. My roof took 3 months and 15 days from start to finish of the process. It was busy, hot and rainy season. Incoming customer, be prepared for these timelines. Overall, I am happy with my roof! It is a beautiful roof, and I hope to enjoy it many more years to come. Other thank you's to Nohemi, Mariah and Brittany. :)

I needed a new roof for my home a few months ago and I thought that I was gonna do it. I pulled an owner builder permit for various projects around the house and I was unfortunately unable to do the work myself, due to some health issues. I called DMR and was pleasantly surprised with the time of response to having someone on my roof the next day measuring for their labor cost. I had all the shingles and underlayment along with other materials on site already. I was given a labor cost along with stipulations of damaged plywood all before hand with pricing, and thank goodness because I had various leaks in my home (hence the new roof). They gave me a date and were there the exact day they said very bright and early. I had open holes in the roof when they did the tear out, to which they took pictures and made repairs, along with the nailing off the roof appropriately, I know because it passed the inspection immediately. The inspector even mentioned that they have very competent roofer as he has inspected their work many times before. All in all, new roof went on, new skylight, new lead boots, and no more leaks. In my personal experience they were quick, on time, and were able to fix problem I had. They did what they said they would when they said they would. It’s nice to find an honest company that says something and does it. 5 Stars for my project and I would recommend this company to anyone

Satisfactory. Roof passed inspection, but could look a lot better. From the beginning Jimmy from sales met with me and started the process, he was courteous and polite. Signed the contract and paid my deposit. Jimmy stated they were a few weeks out for install but would keep me in the loop and let me know when to expect my material delivery. A few weeks later a truck showed up to deliver my materials. I was not expecting it so I was not home. Only reason I knew about it was my Ring doorbell. Took time away from work to run home and direct him where to drop the materials. A week and half later they began my tear down. That crew was really fast and clean, did not leave anything behind. Extremely impressed. The following week the install crew arrived. They were courteous and polite. But I am not impressed with the work completed. I’m surprised they kept the sign in my yard advertising the company. All the finishing details look sloppy. Flashing looks crooked. Caulking spread all around ridge caps. Some of the caps look crooked. One of the caps has missing rivets. Crew also left quite a bit of metal (pieces of metal roof, nails and screws) behind in my drive way and yard. Company was suppose to include a wind mitigation was but told during the install it was not included. I would look at using another company. Edit. Representative from the company reached out to me asking me to change my review, I invited him over to look at my roof and explain the issues I had. I haven’t heard anything back. My only guess is they care more about where they stand on Google reviews than me as a customer.