Builders 360 Inc

Started out great (5 stars): Showed up on time Info packet/ folder - nice presentation Turnaround to start quicker than original time frame given. Quote: Little high, but we figured as much since ballpark quotes from a few of the compained that actually showed up ranged 2-12k. After first meeting and figuring out the actual price is when it fell apart. Date given for project. No follow up as to what time they would be here to start the job. Luckily we get up and seen them in the drive way so could open the gates to access the back. I took my lunch break at 1pm and went outside to offer them water, gatorade, shade, fan. They were gone. No communication that they were done or hey let's got look at it before we leave. So we go and inspect to see if maybe they just went to lunch and would be back. Nope gone! So I text TL to ask why some were higher/shorter and why there was no communication. And the excuse given (don't speak English) is not valid one. There's plenty of ways we could have figured it out. Maybe that would have been an opportunity for them to realize it's ok to tray and figure it out together. And beacsue I'm not fluent doesn't mean I don't understand at all. No follow up from team lead/sales men that showed up for quote on the work. I did reach out and tell him how great the employees were, quick efficient. But had a concern about 2 of them. 2 downspouts that were 4-6 feet apart were 2 different lengths and look like I did a DIY project. Said they would fix it. Told him it. Needed to be before a certain date as we had other projects to be done and time line was getting slim. Took forever to show back up and go over what was wrong. Agreed to fix it. Explained my concerns that one way too high and others way to low. Didn't show up before we needed them to and other projects were put on hold due to lack of communication. Again they showed up to fix it before 7am. No indication they were coming. I onlybknew because they rang the door vell and my dogs went nuts. Great, but call or text and let me know your coming.They fixed it and left. They didn't fix the 2 how we agreed. So now they are both to long. After leaving team lead ask if he can stop by and collect his check. No you may not because I'm busy and there has been no communication between the time we agreed to use your services and to collect payment. I understand it's hot and most people start work at the butt crack of dawn. You need to communicate the specific date and time. Would have given 5 stars. Maybe I over communicate? But at the end of the day, if the customer isn't satisfied and feel left in the dark. Word of mouth is bigger than any marketing material or commercial out there. I'd still reccomend them but communication is key. ******I do want to add that this is constructive criticism, customer feed back. I'm not just writing this because I want to complain. It's so the business knows what ways to improve. The work is very clean. Workers cleaned up afterwards.

Can’t say enough good about this company. The roof was very well done. Quality great. Employees professional , friendly. Got the roof done in one day. Can’t say enough good about John Scotti. Really worked hard for us to get the good rate we got. Always available for questions. Answered promptly, friendly, honest. Went out of his way for us. Love our new roof. Very satisfied. Thank you APC! Sorry to have to change my review. We have been trying to get someone to fix our roof for months. Send one man out to look at it a few months ago. He was going to come back and seal it. Don’t know if he did or not. Roof still leaking. Now the roof above kitchen is leaking. No longer think they did a great job. The roof looked beautiful but the leaking is coming through the ceiling We are fortunately still under warranty. But not heard anything from them. NEW REVIEW. BACK TO EXCELLENT WORK. ANTONIO CAME OUT TODAY. DID A THOROUGH JOB OF CHECKING EVERYTHING. HE FOUND THE PROBLEM AND IT WAS A WATER PIPE IN OUR ATTIC THAT WAS LEAKING. NO ONE COULD FIND IT BUT THIS YOUNG MAN CHECKED AND FOUND IT!!! We are so thankful. My husband can take care of it. I am sorry I ever wrote such a review as their work is excellent. The guys that did the roof were great. John Scotti who sold us the roof goes beyond what he is required to do. I guess I’m bragging on them now. Our roof is perfect and beautiful. HIGHLY RECOMMEND THIS COMPANY.

Tony at APC Roofing is wonderful. my neighbor and I both signed up with him to have APC put a new roof on both of our homes. He thoroughly went through all of the options with us, with no pressure to make a decision. Gave helpful advice as to what he would do if it were his own home. He communicated regularly about delivery of shingles and the schedule of work. The crew that did the work were amazing. They did such a thorough job on each step of the process and worked quickly while also keeping strict attention to detail. I have a very high pitched roof on my two story home and these guys were up there tethered by ropes in quite a bit of wind, but they got it done in 2 days, even staying late on a Saturday night over Memorial Day weekend to complete the job so they would be on schedule to start my neighbors house the following Monday. Best of all, these guys looked like they were having an absolute blast while working. You can tell they like each other and love what they do. It makes all the difference. I’ve had several neighbors remark the same to me in addition to saying how well done their workmanship looked when complete. I hands down made the right choice to go with Tony and the crew at APC for a new roof. I have already referred them to two additional neighbors and will continue to do so if given the opportunity. They more than earned my business and my referral.

Anthony Fontan was the Sales Rep that meet with us after the hail storm in Groveland. He met with us over the 4th of July weekend and explained the damage and coached us thru the process. He met with the Insurance Adjuster and fielded all questions. We encountered some obstacles along the way with the office staff and Truist however Anthony quickly went to Management for resolution. I was contacted by Chris Gates who assured me that he would continue moving forward with our roof replacement while the other issues were being worked thru. Chris and Anthony always answered questions and ensured our experience with APC Roofing would be pleasurable. I was skeptical and cautious because of the horror stories you read about roofing contractors taking advantage of their customers. Chris Gates and Anthony Fontan are top notch and very professional. I would highly recommend this company because they have excellent customer service skills, always respond to your calls promptly and listen to resolve any issues or concerns you may have. The Owner of this company needs to appreciate and understand the committed employees he has and how rare it is to find that type of Customer Service and Satisfaction in today's world.

Let me begin by saying just how impressed we were with each stage of the process. From day one when the crew arrived, we could tell they were on point. They cared about our concerns and were professional each step of the way. Every morning the team showed up on time and remained focused on getting the job done right. My husband monitored work on a daily basis and at times actually climbed up on the roof to see first hand what they were doing. Each time he addressed the team they were happy to assist with any questions or concerns he had along the way. With a direct line of communication to Craig, nothing went unnoticed. Because of the crew's integrity and attention to detail, there were times we felt they were actually putting a roof on their own house. Craig went over what we should expect and the crew delivered in so many ways. His professional approach made us feel at ease and assured us that we had indeed chosen the right company for the job. We highly recommend APC Roofing to anyone from the contractor to the first time home owner. Thank you, Craig, to you and your staff for the work you did and for making sure we will be dry for many hurricane seasons to come. Tammy and Bill Hawes