Apple Remodeling

11.3.2022 the owner of the company came out to give me an estimate on a full roof replacement. OMG! What a nightmare. 1st of all he was in my house for almost 2 hours telling me all about how happy his customers were and how he goes out on 2 calls per day "in order to stay competitive". I had to look at pictures of his wife and son, "so we could develop a relationship" We then painfully went over 7 competitors written estimates. I literally mean line for line. When I tried to hand the papers back to him he said "you hold onto them for a minute" So awkward. I just stood there. I have received a few estimates since his visit to my house and 4 of them were from the exact companies he was talking about. None of them were hand written estimates in ballpoint pen like the ones he showed. ALL of them were emailed to me and were typed. When I asked him how he received these estimates he said his Jamaican customer, who loves the company and still leaves reviews, despite moving to Florida, gave them to him. Hmmm.....sounds a little fishy. He went on and on about how these other companies only gave a 10 warranty for the price and his company gave a 25 year warranty with no money down. Well duh, you"re booking out 3-4 wks and you work with a finance company. By the time the job is even started you know that the customer has been fully approved for the loan and you're getting the payment. That's why it takes 3 wks to start the job. As for the 25 year warranty on the work (this is different from the manufacture warranty of 50 years on the shingle itself) Only 1 company DID NOT offer this. And now for the high pressure sales pitch. After trying to convince me that all the other companies are going to be ridiculously high, he goes on to tell me that his company works like amazon prime. You can get a special price on those ear buds of 99.00 dollars on prime day but if you sleep on it and go back to Amazon the next days to get that price it will be 144.00. He stated he doesn't have time to come back the next day to let people think about it because he has to make all of these estimate visits to potential customers. If i signed right then and there, there would be a 15% discount and my monthly payment would be 399.00 per month. (he neglected to mention interest rates and the length of the loan) I immediately told him I was not signing anything today and needed to get other estimates. He asked why I would put it off since I need a roof and will have to replace it anyway. He then said he would write it up with both prices and it would be about 5 minutes. He then asked me if he could have a glass of water (his second ) because his throat was dry from all the talking. We of course it's dry after a 2 hour presentation! After I came back with his 2nd glass of water he handed me a quote of 29 thousand and some odd dollars that is good for 90 days since singles are made of petroleum and the price can go up at any time. If I signed right then and there I would get the "discounted price"(with was $3500 dollars higher than all 4 of his competitors) of 24 thousand and some odd dollars. I again told him I was not signing anything right then and there. He got mad and said " Do you like Apple Ma'am?" Not wanting to be rude and feeling extremely uncomfortable, I tried to play it off by saying that I didn't really have anything to compare it to and that I didn't know anything about roofing. He then said "Don't tell me you don't know anything about roofing. Do you like apple?" I stammered a little and said "I don't know I only have gotten 1 estimate so far" He asked "do you believe the google reviews?" When I didn't answer, he then barked back at me "then that would be a no Ma'am". I promptly turned and opened my door for him. As he was packing up he says " Did I say something to offend you?" This dude is really tone deaf and cannot read a room. I stated I didn't like high pressure sales. He then says "oh, I'm a salesman now? Try owner of the company" and storms off. $3200-3500 more that the competition for the same exact work.

This contractor is one of the best I’ve dealt with. Personable, reliable with great communication and holds principles of family values and pride in the community. They do not over promise but deliver all that they say they will. I had a long standing dispute with an insurance claim regarding roof damage from a storm that multiple contractors promised they would resolve and then bailed on. Horrible situation with State Farm that is in no way shape or form looking out for their policy holders. Apple Remodeling took on and did the best they could with State Farm. In the end the claim wasn’t not resolved with insurance but Apple Remodeling did everything they could and went above and beyond to back a promise to make our home safe and secure again. They brought relief and helped us out of this nightmare situation. They delivered promises that they originally made and followed through to make sure we were happy. Phil, Katie and the rest of the crew were very professional and courteous while remaining by very responsive to any question or need that came up. I would whole heartedly and without hesitation use this crew again for any future repair or remodeling needs. Thanks again!

The workers came early Saturday morning instead of Friday as we had rain all day Friday. They worked harmoniously together into the night. They wanted to come at day break Sunday morning thinking it would be a problem but we told them it was very thoughtful of them to let us know and of course this was great for us as we get up at 5 o'clock as well. They arrived as they said and worked until the rain came that evening. I was afraid there would be a problem because of the rain. They protected everything so well you would not know it rain the next day when they came to complete the project. They finished Monday while we were at the doctor's office. They did a fantastic job and all my neighbors were just as excited as we were when the workers completed the roof. One of my neighbors had gone to Baltimore and had seen them when they started the job and she was so glad to know that they had no problems with the roof. We are so pleased that we chose Apple Remodeling to replace our roof.

I couldn’t be more pleased with the new roof, gutters, and soffit vents I had installed by Phil’s team at Apple Remodeling. I knew when I purchased my “new” home it needed a lot of roofing work. I got estimates from multiple companies and Apple Remodeling was one of the two lowest cost. I selected them because Phil’s estimate was very detailed and thorough and he gave me his personal assurance that I’d be completely satisfied. They were able to complete everything even earlier than originally scheduled. I observed them installing the different systems (roofing, gutters, attic knee wall, soffit vents) and could tell they were professional, skilled craftsmen. And when they were done they thoroughly cleaned up my property. The entire process couldn’t have been any easier and Phil delivered on his promise … I’m completely satisfied!

We had several quotes to have our roof replaced and they came in by far the most fair price. From the time we got their quote till they came out to do the work was 7 days. An amazing turn around time. The workers came out and stripped off the shingles and we found out the decking was old and way out of code. They still came in at our budget with an entire redecking. The work was completed in 1 day for our small roof. The cleanup was fantastic I can find hardly any little scraps and I need to really look for them. All the workers were extremely polite and anything that had to be moved out of the way to bring in their equipment was put back in place exactly like they were never their. The end product looks great. Thank you for easy and wonderful experience!