Valor Home

BEWARE OF VALOR!!!!!!! The best thing I can say is that the salesman who came to my home was pleasant, did not pressure me and explained everything very well. After the windstorms we had in March, Valor was the only company who returned my calls and actually showed up for an estimate. My roof was not leaking at all, anywhere when I hired Valor to replace it entirely. The windstorm caused many shingles to come off and was down to bare wood in parts. Because of those windstorms, they were extremely busy and were unable to schedule my roof replacement for about a month after I called. However, they sent a crew to at least cover the spots with missing shingles. This was very encouraging and wonderful and I felt that I probably made a great decision. I now believe that I was terribly wrong. I regret ever calling them. They replaced my roof in one day. I was assured the foreman would be onsite yet I still have never met him and they have been to my house at least four times. When they were finished there was a certain amount of random debris in my grass and driveway. I got a nail in my tire a few days after they left and still now in July I still find nails occasionally. They also cut the wires to my antenna and left them hanging dangerously off the side of my house. They asked if it was ok to remove a satellite dish that we no longer used and I said yes because we now just get local channels through an antenna in the attic. They did remove the satellite dish. They also cut the wires going to AND from the antenna. They threw away the splitter for our antenna and left the cut wires dangling. I emailed them and received zero reply or response. I had to get on my roof and attach a new wire and splitter to get my tv to work again. They also left so much debris in our rain spout that the first time it rained, it was blocked and clogged and all the rain came spilling up out of the top of it and made a waterfall down the front of our house. Also the first time it rained our sunroom began leaking. It leaked down the wall against the house and wet the sofa we have in there. I emailed them and reminded them about the wires and also told them about the clogged rain spout and the leaking sun room. The response was to ask for pics and to remind me that they are not responsible for things on the roof that were put there by a third party, such as a satellite dish. I told her that I wasn’t concerned about the dish, just the wires that the VALOR WORKERS CUT AND LEFT HANGING. I also sent pics of the leak. Her response was that she could not see any water damage in the pics. I advised her that if she wanted to wait until the leak was so prolific that it cause stains and damage then I would have to contact a lawyer. She sent someone out. He cleaned the gutter and he caulked where they believed the leak was. The next time it rained, the gutter was fine, the clog had been cleared. But the leak in the sunroom continued. I have owned my home for seven years and have never had a leak in the sunroom. I emailed her again. I included a video of the leaking water. They sent someone out again and he caulked more areas. He also told me that he would cut “that ugly hanging wire” down for me. He did and I was very grateful. Today, two months later, it is raining and my sunroom is leaking again. I didn’t find it until it had been raining for about six hours. The couch is soaked and the wood moulding along that part of the ceiling is soaked. I have just sent another email and am awaiting a response. I have waited to write a review because I did not want to do it in anger or for it to be reactionary. But I am BEYOND FRUSTRATED. That I paid thousands of dollars for a brand new roof and now have a leak that I didn’t have even with my old roof is not acceptable. And I have asked if there is someone else at the company who could help resolve this but I am only ever answered by the same girl in the office. DO NOT USE VALOR!!!

The subcontractors did a fine job on the kitchen, despite minor troubles (not securing a drawer slider to the cabinet frame and installing half of the locking shelf pegs upside down). RenVision on the other hand was an absolute nightmare, and I will vehemently refer friends and neighbors AWAY! The sad part is that all of our troubles could have been remediated with a few phone calls and simple communication. Our designer left RenVision and we were never informed. A week before the project was supposed to start, when I contacted RenVision, we were informed that the designer was gone and our project was going to be delayed by almost a month and a half (from the last week of January to the middle of March). It took my strongly-worded email to get the project started in the middle of February. We would not have been so angry if someone would have called us to let us know that the designer was gone and she had not ordered the cabinets. We would have been disappointed, but understanding, and not angry. Prior to that, the Operations Manager was supposed to visit the home for the first time to make sure the project was plausible. He was an hour and a half late, because he was "stuck in traffic". My wife and I were both many hours late to work because of this appointment. Again, no one called us, and there was never an apology. I am 100% positive that the man has a cell phone and could have reached us, but he did not. Again, had someone called and told us that he would be late, we would have been disappointed, but understanding, and not angry. During the renovation, the Operations Manager was in charge of our project, because our designer was no longer with RenVision. The man never gave us his cell number though we asked for it on multiple occasions. We were told that the best way to reach him was to call the main office number or email. I suspect that they withheld his cell number because of the previous strongly-worded email (understandable). We had the cell phone numbers of the general subcontractor and electrician, but not of the man who was responsible for the project. In two instances, subcontractors needed urgent information, and the only way we could reach the Operations Manager was through email. In another case, the countertop installer showed up at our house (where we did not yet live), and no one was there to let him in the house. We emailed the Operations Manager to handle the situation, but of course he was in a meeting and did not respond until an hour later. The installer called us, and my wife had to leave work to let the installer into the house, all because we could not get ahold of the Operations Manager who was responsible for managing the project and the subcontractors. Moreover, there were multiple instances where the Operations Manager relayed incorrect information on the design to the subcontractors. We sent him an explicit bulleted list in writing that he could have easily passed on directly to the subcontractor, but instead he relayed different information. For example, the electrician did not know that we wanted a pendant light above the peninsula, and he was told that we did not want a light switch at our backdoor, the main entrance to the house. Had I not gone to the house to meet the electrician, this would have been a larger issue. When you pay over $40,000 for a renovation project, you expect highly professional project management. No matter how much you pay, you expect the project manager to be responsive when you have issues, you expect respect for your time, and you expect prompt and accurate communication with both the homeowner and the subcontractors. We are and will continue to be completely disappointed with our experience with RenVision, though we’re looking forward to enjoying the beautiful kitchen that their subcontractors built. Glad it’s over, so we can move on with our lives.

We recently replaced our 26yr old Roof on our home in Laurel Delaware with Valor Home. I spoke with many employees during this project . Sal was the first person I spoke to when I called the company for a free quote . He was pleasant and passed me over to the sales person Cody Gray . Cody was very nice and on time for our appointment to our home. He wrote the contract with a figure that was in our budget. After reviewing the contract..I reached out the next day and told him there was a error in the contract so we wouldn’t be charged the extra rate of having two layers of roofing instead of one. He fixed the first contract and we were ready to get our roof installed with a today only out thee door price of $9000. Hmmm not exactly and here is why … Well… I received a call from Cody Gray the next day stating that the wheel on the measuring tool stuck in the snow and there was a discrepancy in the original contract price . Well that error was $3000. Outch!! I understand that we are human and things happen but this error just cost us instead of the out the door cash price he offered of $9000 is now $12,800 . Ironically this happened just after we told him about the second layer of roofing that had to be removed. So he revised the contract now costing us $12,800. We are now crossing our fingers no more mistakes will take place or additional charges. Well there were additional charges but we worked through them with Will our project manager. My husband served our country for over 20 years. He was diagnosed with Cancer and Severe Lung Disease in 2016. My husband is restricted to his hospital bed unless we go out for doctor appointments. We reached out to this company after hearing advertising on tv and radio ads that they Support Our Veterans . Jack called to schedule in 3days as we were told . He was also very pleasant and professional . They sent Kevin out to pick up the first installment in order to get the job rolling . . He also was very pleasant to talk with. He also did the follow up call on completion of the job which he was very nice and professional. The day of installation. A Gentleman by the name of Will Fisher was on the job site with his crew promptly at 8 am. He introduced himself explained what was going to happen in this installation. He was such a pleasant person to talk with. You can most definitely tell he loves his job and he is such a caring people person which is definitely a asset to any company. He followed up several times with me via cell phone. He was prompt to answer any concerns we had. The job was done professionally and the crew he used was so friendly and very hard workers. So in the beginning a little bump in the road . In the end such a beautiful outcome. Thank you Valor Home I will reach out to them in the near future for more Home Improvements my home may need. Thank you

While the crew worked hard and did well on the broad strokes, they were terrible when it came to the details - the parts that actually make a roof weatherproof and long-lasting. When they left, my home WASN'T weatherproof. They were also slovenly. I worked in the industry for more than a decade, and if I had ever left a job site in similar condition I would have been fired on the spot. I had to sweep my yard myself each of the three days they worked for nails and debris. I picked up trash from their lunch. When they left for the last time, they threw a coke can in my yard. I had to move tools and debris to get out my door. Just silly nonsense. The first night they worked, they left one of their trucks in my driveway. If they had asked, I would have been fine with it and would have directed them where to park so as not to block us in (or out). I didn't even know they had rolled out. I don't really have high exceptions, but come on. Just a little courtesy and communication is all it takes. When I pointed out mistakes they had made in their roofing work, the crew-leader tried to bluff me. After explaining my background, he admitted it needed to be fixed. What would other people do if they just took the crews word, or never went on the roof to inspect? They up-charged me because I had put some rolled roofing on a small 20 sq. ft. area (due to leaking), this meant it had 3 layers (though one was obviously temporary). They said it was 4. I understand that the contract only covered removal of 2 layers - but considering that more than half of the rest of the house was only 1 layer, this could have just been a wash. They made a massive deal out of it, but of course not until after they had already removed all materials from the area in question. There are still items I need to fix, as ultimately I told the crew it was 'good enough' because I was tired of dealing with them, and they made it clear they didn't want to be there and could have cared less about doing a thorough and professional job. Frankly I didn't trust them to get it done anyway. Many promises were made by the salesman - one of which was the Foreman would be on the job at all times unless making a materials run. I didn't meet him until he came to collect the check. All the above issues are why you have a foreman onsite to supervise. I shouldn't have to nag a professional roofing crew after the fact to do a complete job. It's clear their tactic is to slam out the work as quickly as possible, and then deal with inevitable leaks later "under warranty". I feel sorry for anyone who has gotten roof work from Valor without a background in construction. Honor and integrity - right. Attached are a few pics as examples, but I have many more... UPDATE: Spreading tarps on my new roof...that wasn't leaking at all prior to Valor replacing it. Drywall around my bedroom window is soaked through and will need to be replaced. Water coming in on the inside of my front door...good times.

VALOR Homes is a solid 10/10……5 STAR all the way! Whether you’re in need of a new roof, siding, or windows, I would highly encourage you to partner with the company I’ve concluded is the BEST in the business! Need further convincing? Just give them a call, and invite them to your home for an assessment and estimate of work. I suggest you then compare your VALOR experience to local competitors. That’s exactly what I did, and there was ZERO comparison. I had the distinct pleasure of personally meeting with Cody Gray, and James Estep to discuss new roof installation options for my 5000sf home, and I could not have been more impressed! Their business presentation was flawless. They were polite, courteous, well spoken, personable, experts in their trade, and truly passionate in the mission of VALOR, as they conveyed their founding story. I was equally impressed to discover the professional and benevolent partner affiliation VALOR has with other esteemed businesses and community outreach entities all with renowned A+ ratings, and fundamentally driven with the same standard of honorable practices top to bottom. The VALOR story in and of itself is nothing short of inspiring! Their founding principles of honor, integrity, and unrivaled quality are invaluable factors for consumer selection and overarching satisfaction. In the end, needing a new roof was not a question, but rather who I would trust to protect my greatest financial investment, and quality of life for my family. For me, superior industry products and customer service are incredibly important, but Integrity is vital. Together, they represent what I and most consumers consider a high value trifecta, and that’s why I chose VALOR. Bottom line, my home is now protected with a quality new roof second to none, alongside a first-in-class customer service oriented company- VALOR Home.