Hershey Roofing and Siding

Overall, the experience with Hershey Exteriors was a positive one. My roof was damaged in a hurricane/tornado that hit the south coastal area of Delaware in August 2020. Hershey was the first and earliest contractor who could come out to inspect the damage to my roof, so they were very prompt and timely. Come to find out that my Certainteed shingles installed in May 2009 had been recalled for defects in the glue strips, and the Hershey inspector told me that they could get me a new roof for the cost of my H.O. insurance deductible. They handled all the details and contacts with my H.O. insurance carrier. . . . a daunting task these days with insurance carriers pinching pennies from sun up to sun down, but the Hershey office was in constant contact with the insurance carrier and moved things right along!! Shingles and color were ordered, and on day of scheduled installation there was a minor delay in getting started, because the delivery company was trying to deliver my shingles to an address with the same street name, but in a different State just across the State line in Maryland. Once the shingles arrived, prep work having been completed that morning, the six-man crew got to work and finished up the shingle installation in record time. If there is any criticism to be leveled, I would have to say that there was a language barrier in communicating with the installation crew. . . My Spanish is very rudimentary. Also, as the homeowner, I had to guide the crew, once they were finished, but prior to leaving, to clean and blow off asphalt crumb dust deposited from stripping off the old shingles from all my deck and walking surfaces around the house. I also had to instruct them on cleaning shingle debris and roofing nails out of my rain gutters and on running the magnetic rollers up and down my two driveways to pick up any stray roofing nails that had not made their way into the debris dumpster. These tasks I should not have had to supervise myself moreover, the job could have benefitted from more frequent and closer supervision by someone from Hershey Exteriors, both during the course of the installation, but especially at the close of the job by way of final inspection. The installation crew knocked loose a rain downspout which I did not notice until a couple of days later, and it took 10 days to get someone out to my house from Hershey Exteriors to reattach that downspout. . . . no less than the boss, Tyler Hershey, and on a Saturday to boot. So while I can recommend Hershey Exteriors, I do so, albeit, with the above mentioned reservations. My advice: Bone up on your conversational Spanish !!

We found Hershey Exteriors from the roofing yellow pages and checked out the customer reviews on the web site. We liked the reviews and gave Mr. Hershey a call. Two hours later, Frank Whitcomb, the company estimator, came and did the free roofing estimate. Mr. Whitcomb was friendly, courteous, professional and knowledgeable. After inspection of the roof, Mr. Whitcomb pointed out the areas that were defective, and said that the roof needed to be replaced (it was 22 years old). Mr. Whitcomb further explained about all the materials, the warranty, as well as helping pick out the new roof color to coordinate it with the house. Three hours later we got the new roof estimate via email. Mr. Whitcomb followed up with a phone call to make sure that we got the estimate. The next day we started to negotiate the price. Mr. Whitcomb worked with Mr. Hershey, and we got a great discount with one package deal, no surprise costs! We compared the package to other companies’ estimates and we were happy with Hershey’s package. It took the Hershey’s team one and a half days to strip the old roof, put up the new one and clean up all the debris (it’s a big roof!). Amazing! Our house really stands out with the new color. We’re very pleased with it. A couple of days later we discovered a minor issue (not directly related to the roofing job). Mr. Hershey came out for the final inspection and took care of it that day, no charge! We highly recommend Hershey Exteriors to any homeowner that needs a new roof. They’re now working with us on our windows and patio doors (yes, they do that too!). Living at the shore, you can’t ask for a more superior service than Hershey Exteriors.

Tyler Hershey is the owner. In today’s contract and lawsuit happy business environment, it is a pleasure to work with someone who says what he means, means what he says, and honors his word with a handshake! We had a leak in the flat roof over our back porch shortly after purchasing our home. Tyler’s quote was not the lowest, and not the highest, but right in the middle, yet materials used were the same as the highest estimate. Work was performed when scheduled, and was well done and professional. I had to change dates of work and Tyler was accommodating and understanding. We were told by Tyler the entire roof didn’t have too much life left, but didn’t need immediate replacement. Almost 2 years later, leak noted in a bedroom ceiling. Again, Tyler’s quote was the middle of the range, but using the same materials as the highest quote. Again, done when promised and in a professional manner. During the reroof, gutters noted to be working properly, and gutter guard system obviously not keeping debris out. We were quoted a very reasonable price to remove existing guards and replace. This also was done as promised, and as I was called away, was done based on a handshake. The work crew was courteous and professional. I do not hesitate to recommend Hershey Exteriors.

I was in need of a new roof and had numerous roofing contractors at my home working effortlessly to sale me a roof. I was tired of hearing sales pitches and hearing one contractor discredit another. Hershey Exteriors was # 3 of 5 that visited and when Jeremy showed up, he was the first to actually listen to my needs and concerns. Jeremy did not try to hard sale me nor discredit another contractor to make Hershey stand out. He simply detailed the service and quality of Hershey Exteriors. He allowed me all the time that was needed to make a decision and was responsive to every inquiry and concern when I was ready. Hershey Exteriors did a great job maintaining contact and informing me of scheduling delays due to rain. My roof was complete in less than a full days time. My gutters were complete in just a couple of hours and everything looks great! I could not have asked for a better experience. I'm beyond grateful for such a smooth transaction.

Great workmanship and customer service from Hershey Exteriors Inc. a DE roofing co. They replaced my original roof, gutters, and downspouts. They were not the least expensive quote but not the most expensive either. They can work with your insurance, but I did not go that route. The customer service was excellent with clear communication on scheduling. When there was a delay, they communicated this and worked with my schedule. I had a concern during the job and a separate crew came out and made a repair I was concerned about. They even noticed some loose trim that had nothing to do with the job that day, but they fixed it. I can’t express what great customer service I received and that speaks volumes. I highly recommend them if you are considering replacing your roof. I am happy to answer any questions. Let me know