Pro Services

Our 25 year old water heater began leaking recently. We got an estimate from a reputable local company that seemed a bit high, called a second local company and they wanted $100+ just to come out... When I called Pro Services I spoke with Mark Der-Stepanian, the service department manager. He came out in under an hour and provided us with an estimate for tank and tankless water heaters. He was exceptionally professional, listened to and addressed all of my concerns and even included fixing some other issues he saw as part of my estimate. Both estimates were WELL below ($1,000+) the other reputable (and highly rated) local company. I got on the schedule for Thursday between 8 & 9 AM after Mark came out Monday or Tuesday--super fast turnaround. Jeremy Hills, the plumbing manager called at 7:20 the morning of the install and was on-site at 8AM to begin the project. This is one of the few times a local company/contractor has been so professional, punctual, etc. I could not be more pleased with the quality of the work, the professionalism, the turn around time. There is absolutely nothing I am dissatisfied with. Both Mark and Jeremy are super relatable guys, very professional and I truly enjoyed having them in my home for the time they were both on-site. If I ever have plumbing needs in the future I will be calling Pro Services again.

In 2020, we were having some issues with our furnace putting out a burning smell. Bill from Pro Services came out and took a look at our furnace and figured out what the issue was. He was super helpful and personable so a year later when we decided to replace both our furnace and A/C, we called Pro Services and scheduled with Bill. Bill and Tom came out and completed the job in a very timely manner and both men were very professional, friendly and took the time to answer and explain any questions that I had. The woman that I worked with for payment from Pro Services was also very friendly. Since our units qualified for a reimbursement through our Consumers Energy Appliance Protection Plan, she completely handled submitting our claim. Just today I reached back out to Mark, the service department manager, to request an itemized invoice for the work that was completed last year in order to include the info on our taxes. He went above and beyond to make sure that I had everything that I needed and he was so kind and generous with his time. I would have no pause, whatsoever, to recommend the staff at Pro Services. They all go above and beyond, do quality work and are so friendly!

RECOMMENDED 10/10 TIMES. A+++ SERVICE. We had the pleasure of working with Jeremy for our residential plumbing needs. Not only was Jeremy courteous, he took his time to confirm and reconfirm the work to be completed for my father. Jeremy went above and beyond with his professionalism and commitment to completing the job. Thank you so much Pro Services, especially Jeremy. UPDATE: We were back again, this time for service on our heater. After trying their best to resolve our issue, we decided to go ahead and get our furnace/ac replaced. Mark came out to get us a quote. Price was nearly $10k LESS than Vredevoogd!!! Not only are they up front and honest, they will go above and beyond to make sure that you are completely satisfied with everything from scheduling to install to maintenance! So proud to be a Pro Services customer for life!

Pro Services were amazing in assisting with our recent HVAC issues. Right at the beginning of a heat wave our AC started to have issues and would not run properly. A service technician was able to visit our home and troubleshoot our unit. We did replace both our AC and furnace as the units were quite old. In less then a day multiple technicians were able to install everything before the temperatures became unbearable. Everyone we worked with were extremely friendly and professional. I would highly recommend them for any HVAC work and 100% will use them again, as we have plans to build a new home in a few years.

Although my employment with the company was cut short by my own hand due to family problems, I would gladly recommend Pro Services from an employment perspective. The staff is courteous and professional. The teaching staff in Pro U are excellent in their care to educate and build the confidence of their students before sending them into the field. Respectfully, the only negative that I could say is that their Pro U training program currently does not recieve the funding that it deserves. Also, be aware that if you are wanting to stay local, the company cannot always guarantee this. In other words, you MAY have to relocate. If you are an experienced maintenance tech or one seeking a career within the maintenance field, this company is a great stepping stone.