Mobile Roofing & Construction

****Update-July 7, 2020**** Mr. Allen with Mobile roofing came out and apologized this is huge! He also came to assess what needed to be done and has put forth every effort to make things right. I am satisfied with the outcome and I am very thankful! Previous post: It is going on a year now with numerous promises from Mobile roofing to come back and complete repairs. Their staff removed paint from the side of my house when cleaning up from throwing shingles down off of my roof. They came out after the job was completed to take pictures( Mr. Allen). This was arranged by Mr. Terry then shortly there after, Mr. Terry calls me saying that he needs to come out to take pictures. I had to remind him that Mr. Allen just recently came out to take pictures and he knew this! Now they’re saying they had pictures taken before the job began?? Integrity? I had nails and shingles all in my pool which I had to pay to have removed from the bottom of my pool. They did not cover my front lawn properly damaging my lion statues and shrubs. Though they came out to try and clean out my pool but there was so much debris remaining. They removed paint from the side of my house when cleaning off the black marks on my siding/trim from the roof installation. I have a nail protruding through the ceiling of my family room ( eyesore). I was told by Mr. Terry and Mr. Allen that they would come back and complete the repairs. They came out once to touch up the paint that was removed from the front of my house with paint that I purchased but they never follow through to complete the job even after I contacted the Better Business Bureau. After one response from Mobile roofing denying any error on their part to the BBB they have not responded. Although, I have emails, video from my cameras (showing the mess and damage being made) and text messages from them saying that they would be back to rectify these issues. The BBB SAID THE BUSINESS WAS UNRESPONSIVE!! See BBB Complaint ID#: 85093873 Business Name: Mobile Roofing & Construction ****Update-July 7, 2020**** Mr. Allen with Mobile roofing came out and apologized; this is huge! He also came to assess what needed to be done and has put forth every effort to make things right. I am satisfied with the outcome and I am very thankful!

Billy McLain may not be very good-looking, but that guy has loads of product knowledge and work ethic! He originally bid on my roof several months ago, and during that encounter he told me far more about the roofing materials, processes, and codes than I ever thought I needed to know. However, as I shopped to other contractors, I found the education he gave me very useful in testing whether those contractors were qualified. After several months, I reached back out to him, and we scheduled the build. His guys showed up early in the morning and worked like beasts all day long. They were very organized, focused, and were hyper-careful to respect me, my home, and the grounds around it. They were careful to leave the egress from my garage wide open for my use, didn't park any equipment on my grass, smoke anything on the job-site, or do anything that could be construed in any way as offensive. My roof was 69 square--- HUGE-- but they were completely done and cleaned up in 2 days flat. My home is 4000 sq feet and it's all on one floor. So, that's a lot of perimeter to walk around. Out of curiosity, I have intentionally walked around it looking for nails, shards of wood, scraps of felt, or any debris at all left behind. Nothing. It's like they vacuumed the grass like shag carpet when they left. My wife was walking into our garage the evening after they finished and remarked, "They swept this driveway better than we do." The price isn't the most important aspect of any transaction, but his price was extremely competitive. Aside from having to pay that very competitive bill, working with Mobile Roofing and Construction was completely painless. If you're in the market for a new roof, you'll do yourself a huge favor to go ahead and call Billy today. Ray Charles can see that Mobile Roofing and Billy McLain are hands down your best option.

Review summary – Awesome work from first visit through work completion and clean up. A big thank you to Mobile Roofing, Robb Harrison and George Fell. Two years ago, we had a major leak on our porch “fixed”. Recently the leak returned. After getting one bid, Mobile Roofing was recommended to my husband. I called, spoke to Matt and that afternoon Robb came to talk to us. He was professional and appeared knowledgeable. Robb said we needed a completely new roof and suggested we have our insurance look at the roof before we spent (specific dollar amount). George came out to meet with the insurance adjuster, spending most of an afternoon going over the roof on the house and other buildings on our property. The insurance adjuster agreed we needed a new roof but unfortunately, just wear and no insurance claim. Robb and George came back to talk to us. After measuring and figuring what was needed to do our roof, Robb gave me a bid that was less than $100 from the dollar amount he had mentioned on his first visit. That showed me he knew his business. On Saturday morning the crew was here. George was here supervising and running to get additional material as needed. They worked hard and finished everything but the flat porch in one day. When they left the yard, porch and drive was cleaner than it was when they arrived. George and the part of the crew that was needed was back on Monday and finished the job. Spending this amount of money did not come easy for us and I was nervous, especially since we had wasted money on the other fix. Robb put me at easy the first time he was here. He was easy to talk to, listened and answered all of our questions. Our roof is beautiful, and I am sure it has added to the value of the house. I can’t say enough good things about our experience. Would give them 10 stars if possible.

UPDATE: A week after I posted my initial review, Matt contacted me saying he saw my review and wanted to apologize. He knocked $100 off the original quote and said his team could do the job the very next day. I decided to go with another company anyway. I can’t speak to quality of work Matt and his team do, though I have only heard good things. I just hope they focus more on good, prompt customer service in the future, and then their reviews will take care of themselves. ORIGINAL POST: I had some minor damage from Hurrican Nate, so I called and gave them my phone number and email and scheduled an appointment for an estimate. The guy who came out showed up 30 minutes late, but he did a quick inspection, entered info into his phone, and gave me a verbal estimate. He said he would follow up with his interior guy and send me an email so I could have the estimate in writing and so that he could get me a quote for the additional work of repairing some leak damage on the ceiling. A week passed, and I still hadn’t received an email, so I called to request it again. I had to give them my email again, and I was told I’d get an email right away. Another few days passed, and I still hadn’t gotten an email. I called and had to give my email AGAIN. Later that day, I got a text (maybe they lost my email again) with a screenshot of a quote that was nearly double what I had been originally told. When I asked why it was so much higher and if it included the estimate for the interior repairs as well, I never got a response. Every time I called, they acted like they didn’t even know what I was talking about. It’s been over three weeks since I first called them, and it doesn’t seem like these guys communicate with each other. I know it’s a busy season, especially with the storms and rain, but how hard can it be to contact a potential client? Or at least call and say that you can’t take the job right now so i’m not sitting here waiting. Not happy with the lack of service I received, and I’ll be going with another company who has their stuff together.

We absolutely love our new roof! My favorite part of this job was Mr. Billy!! When the insurance company sent us paperwork that we didn't understand completely, Mr. Billy came by after we both got off of work and sat down with us and explained step by step all of the paperwork to us. That was out of his way and very caring!! He always made sure my husband and myself were at every scheduled appointment we had! That way one or the other were never left out on conversations and decisions. The process was quick! The delivery of materials was quick! The actual work the guys did was quick! This company worked and pushed through days of rain coming and going! Mr. Billy came out several times. There was never the question of him not answering his phone!! We made a group message to where we could ask questions at anytime and they were answered in no time!! We were able to send pictures back and forth so everything was handled at top of the line professional levels! I'm very please with this young man's skills and courtesy at his age!! I definitely would recommend him and his company to others in need! Thanks Billy and Mobile Roofing Construction!!! We appreciate everything truly!