Hinkle Roofing

In 2020, We had our initial visit from Hinkle representative, Jase, concerning a total roof replacement. Within a couple of days, Jase offered a very detailed estimate in the mail. He did not engage in exaggerated promises or any pressure buying. We found the pricing fair and competitive with other estimates we had received from two other companies. Jase provided quick responses to any of our questions and concerns regarding the pending roof work. After we put the project on hold for a while, we recontacted Hinkle, and on Thursday, September 7, 2023, I received a telephone call from Mr. Billy Lewis, a member of management from Hinkle Roofing. During that call, Mr. Lewis asked me if it would be okay to begin our total roof replacement project the following day. I agreed with the date and time to begin our roof replacement. During the conversation, Mr. Lewis patiently described to me the way the entire project would go. The following morning, the site manager, Mrs. Damaris, arrived with all the equipment and materials needed for the job. My first impression of Mrs. Damaris was that she was very polite and professional, which she remained throughout the project. I also found Mrs. Damaris’s entire team to be polite and professional. The project was completed within four days - thankfully there was no rain. During their time on-site, our lawn care company came to mow the yard. Mrs. Damaris and her crew made extra efforts to not interfere with the lawn team. On the first day of the project, later in the day, Mr. Lewis arrived on-site. He was as calm and patient in-person, as he was over the phone the night before. Mr. Lewis, continued to provide me with information about the project as well as his company’s history. This was my second complete roof replacement from the company. For our first total roof replacement, I was not available to see the installation. This time I wanted to be on-site to see how the roof would be replaced. I was truly impressed to see the workmanship and constant photographing of every phase of the project by Mrs. Damaris. Mrs. Damaris was continually on-site or able to be reached to give detailed updates about the project and process. Additionally, all the members of her staff seemed to know their roles exactly, and provided very cordial interactions with me and my family. Me and my family are extremely impressed and satisfied with the attention-to-detail and consideration that was put into the job. The team color-matched the exhaust turbines and flashing. They painted each gas vent to match the other trims and shingles. And as a bonus, in what we believe was an upgrade, they added metal stripping around the entire width of the shingle and roof edges. This made for a very clean and professional presentation. Since the roof’s work completion, we have had friends and neighbors remark at its high quality. We have even had two separate passers-by stop and inquire about our new roof. We would like to again say “thanks” to Hinkle Roofing members, Jase, Billy, and Damaris, for their willingness to accommodate us with our total roof replacement. We can not express enough appreciation of their quality craftsmanship, friendliness, and awesome professional customer service. Should we need another roof replacement, we will not hesitate to choose, or recommend to others, Hinkle Roofing!

The Hinkle Roofing team did a wonderful job on my roof replacement here in August of 2023, they arrived each morning as scheduled, worked with extreme intent all day long and completed the job on time. The resulting roof is the best I have ever seen, and certainly the best this house has ever had on it. The clean-up was also outstanding, from picking up the tear off, to running the magnetic nail pick-up bar over the entire work area to assure all nails which hit the ground were picked up. The care to assure my leaking dormers were correctly sealed is much appreciated as this has been an issue on both of the two previous roofs, I have checked after each of our recent strong rain storms and there is not a single drop coming in around the dormers or anywhere else now. Just a very impressive and great looking roof with high quality GAF shingles and water shield. All-in-all, I am a very happy customer and have all ready recommended this team to all my friends, family and work associates. I will also state this is an unsolicited review due to how satisfied I am with the workmanship and materials for the price I was quoted. Bob and his team also replaced the roof across the street from mine a year ago, and it also still looks great. Just a great job!

Subsequent to my original review I received a call from Jace. He was very apologetic and solution focused. His action spoke volumes especially after the initial mishap (detailed below). It was apparent that he went out of his way to provide excellent customer service and even offered to personally assist me. I haven’t used the roofing repair service yet, but I’m looking forward to potentially working with him and this company. Thank you for your excellent customer service Jace! My Original Review: Tried to use this business, but was unsuccessful. After learning that I was seeking an roof repair estimate on behalf of my parents, the receptionist immediately refused to do any business with me and demanded that my elderly parents call. After much back and forth I was immediately turned off by her attitude and decided not to do any further business.Terrible customer service.

We are buying a new house in Bham. As it worked out we were in a mad scramble to get all inspections done before the contract deadline. Literally called Hinkle on Thursday afternoon in dire need of a roofing inspection for estimation of cost of certain repairs. Dustin jumped right on it even though we were not a current customer (we don't live in Bham). By noon today (Friday) we had our estimate and are moving forward. Hinkle WILL be doing the repairs for us when scheduled. That they would move that fast for a person who was not a customer and for simple repairs (vs a full roof replacement) was way and beyond the call of duty. People who are successful at the big things are first successful at the little things. Hinkle has it right. Give them a call.

I highly recommend Hinkle. I had 5 different companies come out to inspect and quote prices for a roof replacement. Dustin Allen from Hinkle seemed by far the most knowledgeable. He came out to inspect my roof and some damage to my fascia, provided a detailed proposal and was able to easily answer all my questions and concerns. The price was fair and competitive. The crew that installed the roof was just as impressive. The work was completed quickly and efficiently. Every person I encountered was courteous and professional. Ismael Garcia did an impressive job keeping everything running smoothly and in keeping me well-informed of the progress. I am very happy with my roof and would not hesitate to use Hinkle again in the future.