How do I choose a pools & spas in Roanoke, VA near me?
To find the best pools & spas services in Roanoke, VA, enter a ZIP code (like 24001) at the top of the page to connect with local professionals. This ensures you’re viewing only nearby pools & spas companies and contractors.
What do Roanoke homeowners say about your services?
We have collected 166 verified positive reviews from residents in Roanoke, Virginia. For example, one local homeowner from 24001 recently shared:
“Update- I was contacted about a month after leaving this review by the owner who informed me that "I had fallen through the cracks" but wanted to make things right and came that same day to handle the residue and verify the color of the steps. I am still concerned the color of the steps but at this point it is either a manufacturing issue or design flaw, certainly not that of Water By Design. I read the owner's response and not sure why they do most of the interactions from their cell phone and tell you to call them with any issues, which is what I did. Having received texts from the owner and replying to those texts indicates that is an approved method of communication. If you really don't want people using personal devices it is probably best not to use them to conduct business. First off I will say they are great salesmen. However after the sale is when everything changes. Was brought the wrong steps at delivery and put the lifter on wrong damaging one of the panels. After several messages and checking on it they finally replaced the panel and brought new steps only to find they are the wrong color. I reached out via text to the owner to show him the color was wrong, no response. I also noticed after a week or two there was a weird residue on the new panel, I sent a picture of this to the owner and mentioned the steps again, no response. Guess I made the wrong choice in selecting the hot tub. So while the beginning process was smooth and responsive that's where the good stops. I can only assume I will not have support when I have an issue.”
showing the quality and reliability of our licensed pools & spas contractors in Roanoke, VA.
“Update- I was contacted about a month after leaving this review by the owner who informed me that "I had fallen through the cracks" but wanted to make things right and came that same day to handle the residue and verify the color of the steps. I am still concerned the color of the steps but at this point it is either a manufacturing issue or design flaw, certainly not that of Water By Design. I read the owner's response and not sure why they do most of the interactions from their cell phone and tell you to call them with any issues, which is what I did. Having received texts from the owner and replying to those texts indicates that is an approved method of communication. If you really don't want people using personal devices it is probably best not to use them to conduct business. First off I will say they are great salesmen. However after the sale is when everything changes. Was brought the wrong steps at delivery and put the lifter on wrong damaging one of the panels. After several messages and checking on it they finally replaced the panel and brought new steps only to find they are the wrong color. I reached out via text to the owner to show him the color was wrong, no response. I also noticed after a week or two there was a weird residue on the new panel, I sent a picture of this to the owner and mentioned the steps again, no response. Guess I made the wrong choice in selecting the hot tub. So while the beginning process was smooth and responsive that's where the good stops. I can only assume I will not have support when I have an issue.”
showing the quality and reliability of our licensed pools & spas contractors in Roanoke, VA.