Pool Pro

Tried to tell me my 1-year old pool pump motor was shot and that I needed a $350 replacement ,and then put that motor on my pump impeller without even consulting me first. I think this was because the owner saw me arrive in an expensive car to drop off the motor and he must have assumed that I didn't know how electric motors work (or how to rebuild them). On the phone both the owner, John, and the lady working the desk were very terse and short with me when I refused to purchase a new motor and that I wanted my old motor back. I retrieved the old motor, contacted the motor manufacturer to find out the type of bearings used, ordered a 10-pack of them from Amazon, used my bearing puller to pull off the two old bearings, used my bearing press to press on the two new bearings. If they had said, "Your bearings are shot, we can replace them" I probably would have had them do it. If they had said, "Your bearings are shot, we can't do it but know a place that can replace them" I would have been very happy with their honesty and character and would definitely return. If they didn't know that it was bad bearings causing the noise then they really need to close up shop because with all the motors they deal with, there's no excuse for not knowing what a bad bearing sounds like. But that was not the case. They thought I was a rube an easy mark. That speaks to the character of the people running the business. I won't return. Below are the pictures of the old and new bearings, my 10-pack of bearings from Amazon (meaning I can rebuild this motor 4 more times). My pump motor runs smooth and silently again because of my efforts, not theirs.. Total time: 2 hours (taking my time) Total cost: $24. (It would have been a lot cheaper but I got a 10-pack of bearings)

For the last 20+ years, Pool Pro & its owner John Duchek have consistently done an outstanding job of normal weekly maintenance work as well as non-routine repairs. After 20 years, it was time to update/upgrade our pool & decking. John & Pool Pro have just completed that work & we could not be more pleased with their work from start to finish - our pool & new deck are beautiful!! John patiently helped us research our options & counseled us on various alternatives for the plaster, tile, coping, & decking. Once work began, John was frequently on site making sure work was top quality & assuring that every detail was considered & handled he is a perfectionist. Working with John was a pleasure - competent, professional, friendly, honest, & fair. Great experience & beautiful “new” pool!!

I bought a 27ft Discovery Pool. Looking on the lot I was concerned about the size not being quite big enough. Let me tell you, it is bigger than it looks. Perfect size of the 6 of us with plenty of room left. The people at pool pros are professional, knowledgeable, and helpful. I asked Susan at least a 1000 questions and she answered them all patiently. She has also helped me look for accessories that I requested. The guys that installed the pool displayed great teamwork. They worked together like a well oiled machine, very effectively. They provide step by step instructions on how to care for your pool and always with a smile. I plan on being a long term customer here. Great place to buy a pool. I am loving mine. Thank you Pool Pros.

Wow... I can not believe what a jerk (sorry to name call but I don't know how else to say it) the owner of this company is. His name is John. But, after seeing the other reviews, this guy is this way to others. I usually don't write reviews, but this guy is shockingly belligerent. I had requested a quote for two pools of houses I own, that had been well maintained up to 10 days ago. There had just been a ton of rain (the floods of May 2015). So, the pools had just turned green, hence they needed some shock. He said he needed $125 each to assess the pools and that they needed hundreds of dollars of repairs to bring them back. I owned a pool company for 3 years and have personally serviced many many pools (when I was in my 20s), and I know how to bring back a green pool.... you throw 5-10lbs of shock in the pool and you run the filter non stop for 1-2 days and it clears up. I've turned black pools into crystal clear pools (using liquid chlorine). The whole "gotta drain the pool" in order to deal with some green water is completely bogus. In a nice way I asked him if he could shock the pool instead of looking to drain it,etc.. and he told me to go call someone else, no one tells him how to do his job.

I was extremely impressed & very pleased with the 2 ladys working there.i told them what I needed, & they showed me exactly where it was& evenwalked me to the exact O-ring I needed.,then I ask them directions & they looked it up & gave me a way I've not traveled.saved me lotta time driving. Thank you both,for ur kindness,& knowledge of all pool necessitys.I highly recommend this place.no hassle, no waiting. 👏