Platinum Pool

Very disappointing experience with Platinum Pools. The initial sales call was positive. They said they would be able to put a pool with spa around $170k. I said I have no interest in 250k pool and the sales rep Mike said no problem. He even gave suggestions where to keep the price down and we liked the ideas. The quote came a week later and for 20 x40 rectangle pool with a 8x8 spa….233k. Nothing fancy at all with this pool. Landscaping quote came next. Greg was awful to where the sales rep had to remind him to contact us for the quote. He of course said he called me and my wife but he called one time and never returned our calls. We called him 4 times over 2 weeks. Anyways 2 fire pits, a purgula and pool deck $227,545 Pool project total 460k. Absolutely stay away from this place. Also The sales rep also couldn’t read the survey of the property and was going to put part of the pool in my neighbors yard because of the septic field. I literally had to measure it out with him and he was totally fine with this idea. Avoid this place! The response to my review is inaccurate. I have never received a revised quote of 153k. I was told the pool and the landscape was 463k and never heard back. What are you talking about? I had the property marked for the septic and your rep was 16ft off from the 25ft necessary to be away from the septic. Your comments are lies. The pool deck is in my neighbors yard based on your requested location. Your landscaper took a month and I had to call 4 times and tell the sales rep this isn’t looking good for your team. Then Greg said he tried calling etc which are lies. Your entire reply is a total lie. You tell everyone you track calls and surely would have a revised quote time stamped from email. Post images showing your reply here is accurate? It’s a total lie and you know it.

I’ve owned my pool since 2019. Platinum Pool (PP) has consistently provided outstanding service. I ask a lot of questions and Mike O’Malley who is always responsiveness, kind and thoughtful. I appreciate the maintenance staff, the open and close teams and the professionalism of everyone who has come to my home. I continue to recommend PP to others homeowners.

Mark and his team were very professional and got our pool built in record time. Less than 60 days!!! We had a bad experience with another pool builder and never got started for 6 months. Mark and Platinum were able to get us started and finished with very little issue. Thanks Platinum Pools!

Recently, one of my associations had to get the community pool resurfaced. Platinum Poolcare was perfect in their response time, effective in their work and professional when on site. The Board is very happy with the end result as is our Management Company. Great job Platinum, keep up the great work!

We use Platinum for our condominium pool services in Burr Ridge. They are super helpful with all requests. They will go go above and beyond what is needed. They were just out 2x and repaired our pool heater and then again to service our pool motor.