Five Star Pool

We first met Roman Huf, the owner of Five Star Pool, in 2017. Over the next two years, we got estimates and input from several construction, screen, and pool companies before finally deciding, conceptually, what we wanted to build. Roman came out two or three times and patiently helped us come up with a plan that turned out better than we could have expected. We liked Roman from the very beginning and our confidence grew with each visit. He seemed to have a clear idea of how to create what we wanted. He is very positive, agreeable, and knows his business. We finally started construction in January 2020. They had to remove the old decking, all the pavers and coping around the pool. They built the walls for the new porch, laid the rebar, poured cement, and filled the interior porch space with compacted dirt. The old worn pavers, with grass growing through the cracks, were replaced by large, smooth travertine tiles, as was the porch. They installed new pool tiles and each piece of coping was handcut and laid into place. When we first talked to Roman, it was about the construction of the porch/patio/pool coping only. I told him one day that we would have to make sure he coordinated with whomever we had do the screening project. We hadn’t picked anyone yet. He asked me what kind of screened porch we wanted, so I found a picture on Houzz and sent it to him. He came back within a day or two with a proposal that we considered reasonable, so we contracted with him to build the screened enclosure. He sub-contracted the work to Tampa Screens & Aluminum, Inc. and they had the screened porch up in three days. We are absolutely thrilled with the way everything turned out! There were minor hiccups along the way, but everything was resolved to our satisfaction. We also have to confess that, after watching this whole process—the amount of man-hours, labor, and skill that went into this project—we feel like we got our money’s worth. I will also add that the employees who we talked with were satisfied with the company. They are full-time, skilled employees with decent benefits. They were conscientious, professional, and polite. Chris built the porch almost single-handedly and should the hurricane of the century hit, we are quite sure our porch will still be standing when everything else is gone! Thank you also to Andrew, Lenka, Carlos, and all the others who did a great job! We are also pleased with the work that Tampa Screens did. The enclosure is solidly built. We are working out a couple small issues with them at the moment, but they have been responsive. We are of the opinion that FIVE STAR POOL is appropriately named. They earned five stars from us! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

TL:DR - Use these guys. They do solid work at very reasonable rates. I have already recommended them to two friends who are also wanting work done. Five Star Pool was one of 3 companies I contacted for quotes to resurface our pool, do a saltwater conversion, and do a full paver pool deck along with paver additions to our home. Roman Huf (the owner) came out and was quite courteous and professional. He didn't spitball any estimates either - he measured off everything quite carefully to ensure accuracy on the initial quote. More importantly, their quote came in 40% lower than the next closest quote I received, and was quite reasonable for the work being done. I got the feeling some other companies considered our job 'too small' and over-quoted us just to see if we'd be dumb enough not to shop them - not the case at all with Five Star Pool. The process from there was easy. We scheduled time to go in and pick out styles/patterns - anything with an up-charge was very clearly discussed, and we were not pushed towards any of them (and were quite happy with the selection available at the quoted prices). We were told 4-6 weeks to start the project, but were able to get things started in just 2. The process from there took 3-4 weeks total, and went fairly seamlessly. They utilize a separate project manager to oversee the entire project, and he did a great job overall of keeping things moving right along. We did hit some minor snags along the way regarding scheduling delays due to expected payments that we could not have produced any quicker (sent the check the next day!) - but this was relatively minor. We also had a bit of a misunderstanding regarding lighting options we wanted - and I got concerned we were going to have to pay for the wrong fixture - but Roman called and got things smoothed over and fixed the problem. Overall, I would highly recommend. The attention to detail displayed by most of their subcontractors was impeccable, and they did a great job of listening to what we wanted and ensuring we were happy. I can't tell you how important it is to have extremely detailed installers for jobs like this - no one wants crooked tile or coping - and the end result is beautiful.

Best company to add pavers, resurface, add new tile and replace our skimmer. I have nothing but great things to say about Five Star Pools. We've dealt with many contractors over the years when making updates to our house (my husband isn't handy so we have to outsource everything) and this was one of our best experiences. The manager of our project, Andrew, was a delight. I've learned that although other contractors may do a good job, they may not be great at communication or showing up when they say they will. Not the case with Andrew, the guy is a machine at communication. He responds very quickly to text and if it's a more in depth question he often picks up the phone and calls. Sid, the Office Manager, was also awesome to work with. We went to the showroom to pick out tile and pavers. It was an extremely quick and seamless process. She even sent us home with what we chose to look at it in our backyard lighting. I'll be honest, I only got two quotes before I started and they were very comparable. However, the communication and just overall way the project was handled by this company is what made them win my business. Another friend is completely redoing her pool, got five quotes and this was the best. Two companies didn't even call her back. It's amazing how so many businesses act like they don't need your business. Not the case with Five Star. They said it would take 2-3 weeks and it took 3 weeks with a hurricane interrupting their work. They were very clear upfront about delays due to weather and everyone who came out was respectful and cleaned up after themselves. I highly recommend them.

I searched extensively to make sure that the company I selected had all of the proper credentialing, experience and insurance. It was a big decision to make and I'm so happy that I chose five star pools. The reference list they provide as extensive and we even went over to see some of the pools that they had done at the homes of some of their clients and everyone was so pleased with the results. Once we decided to go with five star pools they were with us every step of the way and told us from day one what would be done. The team worked diligently and we're well super vised. The management staff as well as their outside Field Supervisor or knowledgeable and I never had to wonder or question if something was being done properly because they were constantly being monitored and checked on a daily basis. I'm so glad that we chose them and would refer them and recommend them to everyone considering such an undertaking. The price was reasonable. They were not the cheapest but I will say they are the best! But when you're doing a big project like that you just can't think about the difference in a few hundred dollars. I hear horror stories about people who gone with other companies. I live less than a mile from another Pool Company but after reading reviews about them I was concerned about the quality of their work. Five star pools has such attention to detail, they finished on time and it came out beautiful.

After extensive research, we selected Five Star Pool to remodel our pool deck and update the pool. Project Manager, Andy spent considerable time studying our needs and assessing what could be done. We discovered the previous homeowner (20 years ago) had a fly-by-night pool company redo the pool. Unfortunately, we had to have our pool hydro-blasted, replastered, and new marcite applied. We formerly had a ""cool deck" which was in very poor condition. My wife and I opted for pavers and we could not be more happier with our decision! Five Star also installed a new LED pool light which turns multiple colors. To top it all off, Five Star also installed pool cage LED lighting, which illuminates the pool very well in the evening. Finally, Five Star added a Grill Deck so I could move the grills off of the pool deck. Bottom line--we could not be happier with our pool and the OUTSTANDING job that Roman, Andy and the crews did. They were on time, on budget, and exceeded our expectations! Dr. Chris & Lee Reynolds Carrollwood