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Top 10 Pools & Spas Near Largo, Florida

Hollywood Pools and Spas
Sunsation Pools & Spas, Inc.
PCS Pools

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Pools & Spas Service Reviews From Largo, FL Local Residents

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From Dennis Bandy.

Sunsation Pools & Spas, Inc.
Sunsation Pools & Spas, Inc.
Felt like we were responsible for every phase. Nothing happened unless we called to get the next step of the process started. Here's what happened and what didn't happen. Scheduled existing pool for new tile and re-marcite. Wanted it completed in time for wife's birthday and Memorial long weekend. Scheduled 5 weeks in advance per salesman. Office immediately told us no, more like 6 weeks. That would still have given them plenty of time without rushing to complete the job. After waiting and never getting a response, we contacted them in the middle of the 7th week. Tile was started the following day by a subcontractor that did good work. He worked by himself and was finished stripping the tile, installing the new tile and applying a bond coat for the marcite in just two days. He also measured for a small piece of granite that was to go in the spa to pool spill-over area. We signed an addendum for the granite because it was not on our original contract. Our salesman thought we wanted to keep the old dull marble that was 17 years old. We were told that they would install the granite when the marcite was done. There was still time to have the pool completed before the holiday weekend. However, we were told that the crew was taking a long weekend. On Saturday morning at 7:00 AM when the crew was supposedly on their long weekend, we received a call from a guy from Sunsation Pools which said he was in front of our house and had questions. We looked out front and no one was there. Obviously they were working that weekend, just not on our pool. Obviously he was in front of someone elses house not ours. Thirteen days went by before the marcite crew came to apply the marcite. They told us that they don't do the granite. Someone else would do that. We had a call from the salesman that was saying that he was checking on the granite controversy. We said there was no controversy that we were aware of. We signed the agreement and gave it to the tile guy as we were asked to do many days earlier. They had no idea about the granite. They wanted to send someone out to collect final payment and measure again for the granite. We paid for the completion of the pool and withheld payment for the granite. They were supposed to email three granite choices the following day. That was the last we heard from them. No email and no phone call regarding the granite which would cover the rough finish for our spa spillover. Now I suppose I will do some measuring on my own and complete the job myself. Too bad because the contracted crews did good work. They worked a total of 2 1/2 days. It was just the scheduling of that 2 1/2 days that was horrible. I would have been writing a completely different review if Sunsation Pools could have stayed on top of the job and completed it in a timely manner.
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