Trident Pool Solutions

Shawn came to do a consultation to get the job. He told me his story about being an army veteran and explained the process of what would happen during our remodel. My son is serving in the army so even though there were several other companies that to give us estimates that were equal or even less than Trident’s, we chose to support a local veteran. Big mistake! This was the last time Shawn even stepped foot on our project! One of the steps Shawn described was that the existing “beauty strip” would not be removed, but that the new tile would be placed under it after the old tile was removed. I came home from work the day of the demo and that they had, in fact, removed the beauty strip. In doing so a piece of the decking broke off near the skimmer. I brought this to the company’s attention on September 5th at which time Shawn assured me that the issue would be fixed. Fast forward to October the 19th. The finance company contacts me and says that Trident is requesting final payment for the completed project. When I refused to pay until the project was completed, Shawn responded by saying that it was considered a warranty issue and that the deck would not be repaired until final payment had been made. The contractor that they hired out to place the tile did a great job on the waterline tile, even after being assured by the receptionist that he knew exactly what we were wanting as far as the placement of the decorative tile on the steps goes, he botched it. When I had to leave work to come home and explain it to him, he gave an attitude and complained about how difficult the tile I chose (and paid extra for) was to work with. The marcite crew that they hired out for the job left a blob of marcite in the skimmer area that inhibited the skimmer from working properly that it took them weeks to come out and repair. Not to mention the mess they left all over our yard and even got splatter all over our freshly painted house. When I asked them to schedule our final “pool school” and heater start-up instruction after 4:00 pm so that I wouldn’t have to leave work early, they claimed that they could not accommodate that time and that the latest they could do is 3:00. I took off work early today to be here for this appointment and here it is 4:40 with no call and no show! In conclusion, if you are looking for what they are advertising like “professional, honest and reliable” or a company who has as they claim to have a “tenacious work ethic, acute attention to detail, and unusually high standards,” DON’T use Trident Pool Solutions!

***** EDITED TO ADD Trident Pools did NOT contact me on 4/2. I had to call them several times after they left me hanging, in order to speak with anyone. Yet another lie told by the owner who continues to display his lack of integrity. I only received a phone call back after I left this review. Additionally, there was no contact with this company by me after 4/2. The voicemail they left on 4/4 said that the new receptionist was wrong in what she told us when I called the previous day. However, the new receptionist only relayed to me EXACTLY what the owner told her to say to me. She even placed me on hold to verify the info because I was questioning it when they stated that they don't service lined pools, even though they knew I had a lined pool. They didn't want my business, which is ok. I understand liner pools are less desirable to service. Just be HONEST and say so! It's like they can't even remember their own lies. Don't blame your new receptionist for your lies. ***** Trident pools does NOT service pools with liners. Do not waste your time waiting 10 days for a quote. Not only did they not want our business, they never even bothered to call us back with our quote. I had to reach out to the office nearly a week after someone came by our house taking measurements, ect. to get our quote. When I finally got ahold of the receptionist, she informed us that management told her to tell us that they can't fit us in their schedule due to us having an open pool. However, they service our next door neighbor's open pool. When I called to set up the quote, I gave them all our info including what type of pool we had. Additionally, they never said they were too full to accept new customers and would be happy to give us a quote. Now they are saying they "can't fit us in their schedule." Sounds like a bunch of lies to me. Just be upfront from the get-go and stop wasting people's time!! Just say that you don't service lined pools. We wanted to give our business to them being that they are a local, veteran owned company. Apparently, this veteran doesn't take pride in his company, as you can tell frim his many bad reviews of him treating customers poorly to the point they have to get a lawyer. Shame on this company, not a way to do business!

My wife left a review on here 3 months age when the job was initially “finished” so I was going to leave things along even though it was one thing after another and we constantly had “misunderstandings” as far as expectations and communication along the way with Shawn at Trident. However I am still dealing with the ramifications and extra $$$$ of their poor quality work so I have to share my frustration. Trident replaced our pool heater and pump and were supposed to install automation so that we could use the spa and heater remotely and then also replace the spa light and pool main drain cover (supposedly the guy who did their diving quit so they cancelled the main drain cover). They replaced the equipment and installed automation which I came to find out did not allow me to actually turn on the spa OR pool heater remotely STILL three months later which they would know if they actually ever successfully tested the system with us. They replaced the spa light which looked terrible and then stopped working all together after several weeks. So, now that I hired another contractor to come in and repair/fix this entire mess and get the automation to work they have the flow setup properly and I come to find out that Trident installed the wrong heater - they installed a Propane Gas Heater instead of a Natural Gas heater which is what we are setup for so now I need a conversion kit to further fix their screw ups. None of this is quality work and what I would consider great attention to detail whether you’re a Navy Seal or not!!! Do your homework, get every detail in the agreement, and still go somewhere else!

Trident is a top notch pool service, they do three times the work that our last pool person person did. I would definitely recommend them for all your pool needs Just a quick update for this great pool company. Our pool had some green stuff on the bottom and we emailed them and they said they would investigate since they had just serviced our pool. The owner came out the next day and worked on the pool for 3 hours to get rid of the green stuff, they are amazing, they had indicated it might be our salt cell going bad but did not want to replace it until they determined that it was really bad. The green stuff is gone our pool is clear again and for now no new salt cell which is a good thing, those cells are pricey, $700 plus. Thanks to Shawn and Trident for doing such a great job.

We are so happy with our pool. Shawn and his team were always in communication. They made the process easy for us. The staff is professional and working with Marlie and Brittany. Marlie was our main contact and she was great. We saw a lot of Justin, the lead, and Justin who was here with workers. Joey has been here since completion and provide excellent pool maintenance. Everyone was respectful and professional. Shawn was always updating us on schedule and made the completion on time. We also had a birdcage installed and it’s perfect. I can’t say enough about the honesty and integrity of this company. So very glad we found them. I highly recommend Trident and their team. We’re so happy with our pool. Absolutely love it.