Grade Solutions

From the 1st minute that we spoke with Grade Solutions, they were knowledgeable, friendly and gave suggestions. The problem that we needed fixed was for our townhome where we had a huge water pipe leak from our townhouse, but that was between our next 2 door neighbors down from us because of the way that the pipes in this development were laid. 10,000 gallons a month was wasting because of the leak. The leak was somewhere under our neighbors 2 AC units. A regular repair would have to disconnect those AC units and dig under them, making our neighbor's yards a muddy mess. Grade Solutions came in and quickly ran a 145 ft. water line from the meter to our house using directional boring. There was no disturbing of our neighbor's yards. Grade Solutions did a great job of making the area look like nothing ever happened. We highly recommend them for their fast, courteous & knowledgeable service. They saved us alot of headache and worry because we didn't even have to do anything in our neighbor's yards. They were excellent in explaining the whole process & how things went as they completed it.

This company is GARBAGE! BEWARE! We had a main water line leak right at the peak of winter. Although they were quick to get it fixed, it ended up leaking again in the basement after they fixed it and they had to come back out and fix it. They completely tore up our yard and broke several sprinklers. The stop and waste valve that we paid for to be replaced was not shutting off the sprinklers for the winter. When I called to have them go back out and fix it I was told that it was "out of warranty". I guess we were suppose to go out mid-January when there was a foot of snow to check and make sure the sprinkler valve they claimed to replace was working properly in order to utilize their 30 day warranty. The receptionist that answers the phone is absolutely HORRIBLE and has quite the attitude to solve problems with an upset customer. She told me they were getting another bid together so they could replace a pipe that goes to the valve. They were paid $5,000 to fix the leak and replace the valve but its the pipe to the valve that they refrained from replacing? They said the renters must have messed with it when our renters don't even have a key to access it. I asked for a manager to call me back and have yet to hear from anyone. EXCUSES EXCUSES for garbage work done! I will never give these guys another penny and I recommend you don't either! **UPDATE: After paying someone $500 to go dig up the stop and waste valve come to find out the PVC pipe that Grade Solutions installed over the stop and waste valve was put in crooked which caused us not to be able to access the valve with the key which is why it wasn't turning off. Grade Solutions should have went out and adjusted the PVC pipe that they put on crooked to begin with instead of trying to charge me more. ZERO STARS for customer service.

Friendly and High Quality Service. I will use them for anything. Grade Solutions does some big projects so I didn't think they'd have time for this small project but they said they take small ones from time to time. They came by, gave a quote and were out the next day to do the work. My General Contractor confirmed that their price seemed fair and after seeing their work, it was more than fair. James and Kenny were on my job and they let me be there pointing out little tweaks I'd like to have done and they were willing to make it happen. They had a smile on their face the whole time and worked well together. All we needed was our wall pushed back a few feet but it was in tight quarters. They took great caution and care and got the job done even though it required a little more work then they anticipated. Thanks guys!

I was struggling with the periodic flooding of a basement bedroom. Time was running out. I had renters coming in three days. Desperate, I contacted Grade Solutions at 7:35 a.m., expecting to wait at least until 8 a.m. for a response. I was surprised and pleased to get a call back almost immediately. Stacey gave me a reasonable quote and promised a complimentary main sewer line check. Jimmy was at my door about an hour later, and he quickly tracked down the culprit and repaired the drain. A camera down the sewer line, as promised, revealed nothing of concern. I was further surprised when he gave the total as the same reasonable price Stacey had quoted earlier, and even knocked off an additional 10% for a military discount.

I know there is a lot of Plumbing companies out there, there are some good ones and not so good ones. But Grade Solutions has been a great and reliable, plumbing company I would definitely recommend them to all my other sister properties. The office staff, and the plumbing technicians are all amazing. I just want to give a special shout out to Jimmy. Not only is he fast friendly and very knowledgeable he also takes the time to explain what he’s doing. and he has no problem, teaching me or anyone while he is performing the job duties that he was called out to do. I will definitely be calling these guys for any future plumbing needs. either at work or my personal home. thanks for being amazing guys.