
Overview
Serves Elko, NV
Business hours
SunClosedMon8:00 am - 6:00 pmTue8:00 am - 6:00 pmWed8:00 am - 6:00 pmThu8:00 am - 6:00 pmFri8:00 am - 6:00 pmSat9:00 am - 2:00 pm
Payment methods
This pro accepts payments via Cash, Check, Credit card, and Debit card.
Services offered
Contact
+17757537586
449 W Commercial St, Elko, NV 89801
Reviews
3.0
21 reviews
5
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1
Megan Tyler
Jul 25, 2024
•From Google
These guys were amazing and very careful. I had to have my frost free replaced and there was fiber optic and power lines very close by and they were very cautious around all of that. Tino operated the excavator and he also was giving helpful advice to the younger adults. It was great to see a senior worker passing on his knowledge. Chester plumbing had come out and said they couldn't get that part and they never showed up when they said they would but plumbline made it a priority. I've been hand watering a bunch of trees for weeks and I'm so stoked they fixed it. Thank you plumbline!
Amie Barker
Sep 23, 2023
•From Google
I've had them out to the house 2x now. Once to fix my central air unit and once to fix my heater. We had Manny both times and he is awesome. Fixed my issues and cleaned my units. He's very professional and kind. He worked quickly both times. The prices were very fair. I really recommend that you use plumbline for any hvac issues. If anything ever happens again I'll be calling them. Other people around towm are always booked out really far or contracted for larger jobs. Both times I was seen within a week with plumbline. A++++.
Gerald Van Tassell
Sep 23, 2017
•From Google
DON'T EVER USE THIS COMPANY
Called them in to camera our sewer line. The Tech took an hour and a half to get his gear off the truck and ready. He then sent his camera line 50 feet and said that was as far as he could go. We were looking to see where the whole sewer line was. it took him 10 minutes to camera the 50 ft and we were charged over $400. We weren't going to pay the bill because they didn't do what they said they would do (camera the whole line) and they overcharged. We got into a bind and they were the only ones available to camera a small portion of our line that we needed. They scheduled us for Friday the 8th on Friday the 1st but we had to pay the bill before they went out. We were in a bind so we paid the bill and once we paid the bill they then said that they couldn't get us in on friday the 8th and that they wouldn't be able to get us on the schedule until Friday the 29th.
They don't do a good job, they aren't willing to work with the customer when they have a complaint. We will never go to this company for anything, ever again. Just look at their google reviews and you will see what kind of work they do. Don't listen to the Facebook reviews. Those are probably friends and family. Facebook doesn't monitor who is making reviews like google does.
Pedro Ormaza
Sep 23, 2022
•From Google
I have worked with Tino and the Plumb Line crew on many commercial projects as Ormaza Construction and personally as well. Some projects include: HVAC new design and installations, plumbing design and installation, maintenance on established buildings, and trouble shooting problems with heating, air conditioning, & plumbing. Plumb Line Inc. delivers quality work done efficiently and on budget.
Bonnie Hughes
Sep 23, 2017
•From Google
I called several times to be put on hold for scheduling?? I waited 5+ min with no one answering... The one time someone picked up I was told that they were getting someone out asap to McDonalds (which I am not)... Then put back on hold.
Today I finally reached a person, apparently in scheduling, I was then told it would be 4 days, only to be quickly told actually no one was available for 2 weeks??? That's a big difference!
The only thing she was sure of... Was the price and that it was going to take 2 people... Plus the machinery cost, their travel time... $1000+, to clear a line outside of the house with trap access (the sewer is fine) ... She was rude, condescending and insulting. I, not being a plumber, have no idea what is going on... I can guess, surmise or assume.... Again, I'm not a plumber and If I knew why would I call you???
I hope McDonalds is pleased with their service... Because apparently that's who you need to be to get your call answered and people on-site to fix your problems...
I made excuses why they were so abrupt and dismissive the first few calls... I get we are all busy. No more. This is not customer service!
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