Bonito River Services

James and Gerardo arrived first thing this morning with filters for our RO system (newly ordered) which gave us delicious water again. James is so knowledgeable and efficient and was passing that on to Gerardo. James makes it clear that he, hence Bonito River Services, values you as a customer. Can’t think of a better start to our Monday. Today, Tuesday, Arthur and Gerardo replaced a leaking hose bib and added a shut off at our request. We requested the service yesterday and they came today! They called before they arrived and waited for me to come and demonstrate what we needed done. Their workmanship was professional and the job was done quickly. We even got a follow up call AND they taught us to never leave a garden hose connected when cold weather arrives. They are excellent representatives of the quality we have come to expect from Bonito River Services. Today George and Gerardo met us at a friend’s property to replace a hose bib. They arrived, got right to work and completed the job in less than an hour! Excellent service all around. On Friday, 2/16/24, James and Gerardo called to let us know they were on the way, right on schedule. They changed the whole house filter in no time, demonstrating to Daryl it is a two person job! We so appreciate their skill, timelines and senses of humor. We are so grateful for both the crews that come to our home and for the folks in the office at Bonito River Services. All are top notch!

We are repeat customers, and have been calling Bonito River several times as we upgrade appliances in our home. All the professionals they have sent to our home have done excellent work. Today Josh and his son Jadon (apologies if misspelled) installed a ducted range hood in our kitchen, vented through the attic. This was a complicated job as the old hood being replaced was not vented. The work was done neatly and efficiently. Everything works fine and looks fine. We are very grateful. We owed Matthew a review for his work back in November. He removed a corroded valve and installed a new one so we could hook the new dishwasher. Matthew is an excellent plumber and a very polite person. Four weeks ago we left this initial review, when Bonito River corrected a problem caused by the people who originally delivered our new range: We are very pleased with the work done today on a gas leak, which is obviously an important matter. James was very thorough and diligent, coming back to the house to make double sure things were fine by using a gas sniffing tool. The work to replace a faulty valve was done neatly. James also made sure our water heater and heating system were up and running after restarting the gas service to the house. We are return customers, since our experience with Bonito River has always been positive.

I recently enlisted the services of Bonito River Services for a project, and despite encountering some initial communication challenges regarding the requested work, I must say that the end results exceeded my expectations. Chris and Arthur, the technicians assigned to the job, demonstrated professionalism and dedication throughout the process. Despite the initial confusion, they took the time to thoroughly understand the scope of the project and ensured that every set was addressed properly. What stood out the most was their commitment to getting the job done right. Chris and Arthur were meticulous in their approach, leaving no stone unturned to deliver high-quality results. Their attention to detail and expertise were evident in every aspect of their work. I appreciate the companies transparency and willingness to rectify any misunderstandings promptly. Their proactive approach in addressing issues ensured a smooth and satisfactory experience overall. I highly recommend Bonito River Services for their reliability and dedication to excellence. Chris and Arthur’s professionalism and thoroughness in completing the job make them an invaluable asset to the company. I would not hesitate to enlist their services again in the future.

(6 mos later…) BRS made a return to update practically entire pipes/plumbing system for Dad. It’s been a few weeks, and all is smooth as butter. With more time and resources, it may have been possible to look around and get estimates, however, my dad and aunt were confident in asking BRS to do the work. Dad’s mobile home is 40 years old this year (he’s 78 n super stubborn). It’s his pride n joy. BRS crew displayed respect, kindness, compassion, and patience, all the while, completing a 3-4 day dreadful project. Thank you! (Winter 2023)Superb, amazing, and quick as lightning! Duane & Jaden replaced my elderly father's furnace for mobile home. They were courteous with excellent expertise. A few days later, he needed help lighting hot water pilot- on a Sunday afternoon. A gentleman drove from Capitan and had it lit in a jiffy. This crew is truly the best around- including Billie, who took our calls & made it happen! (in Carrizozo) Thanks bunches BRS

Thank you Bonito River Services for installing our new Heating and Air Conditioners! You are one of the best Service Providers I have ever used and I will definitely turn to you for maintenance of this system and any other of your services I may need. Nate did a thorough assessment of our HVAC and provided us with alternatives to meet our needs and budgets. Billie was very pleasant an kept us promptly appraised of the progress of the service call. Jerry, Eliseo and Brandon were very polite and professional. They were very knowledgeable about the issues our house presented and consulted us every step of the way about how they were planning to engineer solutions and they stayed within the quoted estimate! They were happy to expedite service when we found out company was coming!! I highly recommend Bonito River Services!!!!!!