From Steve Richards.
M & R Plumbing Service
I have hesitated posting this review for M&R for just over a year. I kinda feel like if you don't have something nice to say…
Last year we had a leak going on for probably around 6 months at our home. It was adding up to several hundred dollars a month in wasted water. We had numerous quotes and picked M&R even though it was quite high.
They came out first to diagnose. Little was actually done to diagnose, but they determined the main line to the house needed to be replaced. They identified that the old line was some substandard plastic type material from the 80s that they said was very prone over time to become brittle and leak.
They cut a small hole in the driveway, disconnected the line at the meter, ran a cable through the old line and pulled the new line in as they pulled the old one out. It was very cool tech and nice that they didn't have to tear up the driveway.
After finishing the line replacement, the meter still showed the same leak. So, then they dug up a Freeze Proof Faucet that the previous homeowner had added, just where the main line went into the house. That was the problem the whole time and is what resolved it.
We had to pay over 5k for this other work that really didn't “need” to be done. We did get a substandard product replaced, but it would have been really nice if they had diagnosed the issue correctly and had just done what needed to be done at that time to fix the issue...
The crew who came out were very nice and professional. After they left, you couldn't hardly tell they had been there. Well done.
The office lady who I called that same day to settle up the 2nd half at completion, wanted to dicker with me about adding some 75.00 charge. That was ridiculous after charging us 5k for something we did not need. That pissed me off and ended on a more sour note.
Not sure about a recommendation. They did a good job, but had they diagnosed it properly it would have saved me about 4500.00 dollars.
