Cpr construction

I really want to give Providence Plumbing a 5 star review because those reviews are the reason I ultimately chose them over all the other plumbing companies. Unfortunately even though everyone I encountered seemed nice, the overall incompetence at this company on all levels was far too much to overcome. In February 2024, I hired Providence Plumbing to replace an under counter ice maker and 5 bathroom faucets. The plumber originally said it would take 5 hours to complete the work. I warned him that the pipes were extremely brittle and asked him if he wanted me to turn off the water to the house because the shutoff valve was quite a ways away from the house in an emergency. He shrugged my warnings off, saying that he had experience with brittle pipes, so the water stayed on and he went to work. On the very first sink, he broke the pipe off in the wall, causing water to flood the bathroom, adjoining room, down the wall, and into the crawlspace. Chaos ensued as the plumber forgot where the water shutoff valve was and couldn't figure out how to get outside to get to the shutoff valve. Meanwhile, water was pouring out of the wall and onto the floors. There was such a mess, the plumber had to call in another crew to dry the floors, wall, and crawlspace. This turned a 5 hour job into a 2 day nightmare so he returned the next day to complete the remaining 4 faucets and the ice maker install. In the bathroom with the broken pipe, he took the pedestal sink apart and stored it in several pieces in another room to get to the inside of the wall where he had broken the pipe off. Because the sheetrock was ripped out where the break in the pipe was, he told me that another crew from the restoration department at Providence would call soon to schedule a time to fix the wall. Then he'd return to put the sink back together. I assumed Providence would call to schedule a time to finish the repairs within a reasonable amount of time since the sink was still in pieces on the floor in the adjacent room, but I was wrong. They didn't call and after the first week, I called them, was assured the restoration department would reach out, and still didn't hear from them. So I waited another week before calling back. It took nearly an entire month and multiple calls on my end to finally get them to come out, fix the wall and finish the job. There were several additional things that happened which indicated nobody I encountered at this company seemed to have any attention to detail, which is not something a person wants when they hire a plumbing company. I wasn't going to write a review, but ultimately felt compelled to when several days after they finished the work, I noticed the worker had tracked light blue paint from the bathroom all over the beige floor tiles in the adjacent room. Then today - nearly TWO months after they accessed my crawlspace - I realized they had left the lights on underneath my house for this entire time! I'm beyond disappointed with my experience with this company and would not recommend them to anyone. The only reason they're getting 2 stars instead of 1 is because the employees were all nice, despite everything else.

If you need a plumber in Concord, NC, look no further than Providence Plumbing. After experiencing a sudden fluctuation in water temperature, noticing leakage and rust around the base of my hot water heater and then having no hot water at all, I realized I had a problem that needed to be resolved sooner rather than later. Being after regular hours but knowing I could wait until the next day, I left a message with Providence Plumbing explaining my problem and a request to call the next morning if they could help me. Shortly after 8:00 am the next morning I received a call from Gina who was very pleasant and understanding. She told me almost immediately that one of their technicians could come out between 11:00 and 1:00 THAT DAY and he would contact me 30 minutes before arriving. Gosh, was I impressed, but that was only the beginning of my noteworthy experience with Providence Plumbing. At 10:00 am Chris sent me a text and then called me to say he could be at my house at 10:30 am --- earlier than expected, but very much appreciated, as I had already anticipated this would consume most of my day. Right on time, Chris and Raleigh arrived and within 10 minutes Chris assessed my situation, made a recommendation, gave me a reasonable estimate, and he and Raleigh went to work. While my old water heater was being drained they went to get my new water heater and were back in half the time they told me they would be gone. Chris and Raleigh were focused and worked quietly and quickly. Chris was very knowledgeable and clearly explained what he was doing and why. I felt he genuinely had my best interest in mind by the small things he did and the advice and recommendations he gave me concerning some other plumbing-related questions I had. Both Chris and Raleigh were friendly, polite, professional, and very personable. In addition to being skilled in their craft and possessing a commendable work ethic, they were just great guys to chat with. In what seemed like no time (and less than 18 hours after my problem arose), I had a new (and better) hot water heater, drain pan, and much appreciated recommendations and advice on some planned faucet replacements and other remodeling projects that will require the services of a plumber. I’ll definitely be calling Providence Plumbing and requesting Chris and Raleigh!

We originally contacted them to come out and install some new sinks, a basin and a garbage disposal. My wife was the one who made the call and from what I was told they were very polite from the beginning. Once the plumber arrived to my home the next day he installed everything straight away and even was compassionate enough to let my wife leave for an immediate and unplanned Doctors appointment, he did not take payment, and trusted us to call in and pay later after the health situation at hand had been dealt with, a risk on his part and I am sure something that he could have been reprimanded for from his employer but he chose to take into account the person he was dealing with and not the money due on the work order. Again, I am very appreciative and thankful for that. A day later, I noticed that there was some water damage to the wall, near the sink which had been installed. I called to let them know and they again came out to see what was going on. Apparently, what had taken place was that the shut off valve for the waterline to one of the sinks they replaced had a faulty stopper so it still allowed water to drip out and accumulate enough that it formed that water spot. Now, this was NOT their fault, they had no way of knowing that there was an internal piece that was not functioning correctly but instead of arguing it out or passing the blame they instead chose to dry out the water as much as possible and then repaint the entire bathroom in any color of our choice. These guys are awesome and amazing. I can not say enough positive things about them and would STRONGLY recommend them to anyone. My wife and I are very new customers we do not have any longstanding history where we have spent thousands with them but whatever my future plumbing needs are, they will be our sole call for service from now on. Thank you Providence Plumbing for reminding people what customer service is all about and what building a relationship with a customer instead of practicing a transaction based business model!

TJ is the BEST! After taking a shower this morning, my water would not shut off in my bath tub. It was running strong. I had no idea who to call so I called 1 company and they would not come out to a condo. I continued looking and remembered Providence had fixed a water leak outside. I called them and TJ called me back within a half hour, on a Saturday at that. He was so kind and HONEST that he could get my water shut off and would try to fix my faucet. He was not sure if he could get parts today. He tried first and realized my materials fell apart. He didnt have any other ideas except a manor repair job , which he thoroughly explained and informed me of the process and a good rough estimate. Looking at a sink in the other bathroom I asked could the sink handle and prays be used. Without hesitation he said he would look and see! Unbelievable superior service at its best! He took the sink handle apart and started back to work. Mind you now before my suggestion he was preparing and teaching me how to cut the water on and off from my shut off. He said he would try. That's all I asked. He took his time too. Later he said he needed some parts and would go to Lowes to get them still not knowing if this would work, but he certainly was hoping it would to save me a major repair. He came back and got back to work with the new parts. Little did I know he had the whole pieces instead of just the springs. Not only did he repair my bathtub faucet, but my sink faucet too! Elger he told me was out of business, necessitating the major repair. However, his great eye and a plumbing Miracle worker from Lowes saved me the major repair and having to cut my walls! TJ is the best plumber anywhere and deserves EMPLOYEE OF THE MONTH! I would recommend this technician and this company very highly!

We are so beyond grateful to find this company and that Tex was sent to help us. We have had three plumbers from different companies to our home in the last month. None of them could fix what we thought would have been a very simple repair. One plumber went as far as telling us we needed a new toilet because there was a hairline crack in the tank. Three plumbers and $600 later we still had the same issue with no resolution. We were convinced we did not need a new toilet. So, one last phone call to Providence Plumbing in hopes they would be the ones to solve the issue. Right off the bat we could tell Tex was different from the rest. Very polite and really listened to what we were saying. He actually seemed to care! Within about two minutes, he already knew the issue and what needed to be done. Just a small adjustment inside the tank that took 30 seconds! How did every other plumbing company miss this?! After the repair, he asked us if there was anything else we would like him to look at while he was here. We were blown away as most people want to barely do the job and then get out as quickly as possible. Tex, you are the best and you will definitely be our go to from here on out! Thank you for your honesty, knowledge and caring. We HIGHLY recommend Providence Plumbing and Tex for any plumbing needs!!!