Payless Rooter

We called Payless Rooter after getting the runaround from our Home Warranty's company for about a week. A small issue with our water heater led to discovering a big issue with our kitchen sink. The pipe draining directly to the sewer had shattered and was draining directly into the crawlspace. They scheduled us for the next day, arrived promptly, and by my wife's account were among the nicest people she's ever met. They called me later and gave us both two reasonably priced options between repair/replace. While they were there they also gave us advice on the water heater, checking some flow rates for us and giving advice on next steps. The icing on top of this lovely experience cake was them pointing out a gas line to us routed to a wall furnace, taking one look and telling us it should work (despite the dust literally caked on to it). We just bought this house and the previous owner told us it was a remnant of the old furnace and insinuated it didn't function. Now, thanks to them, we know the previous owner just never knew how to turn it on, and we no longer want to buy a space heater for the back portion of our house. Having dealt with now two separate plumbers that were nothing but bad experiences, these folks were a pleasure to deal with.

If I could give 1,000,000 stars to Carlo and his company, Payless Rooter, then I would! I had hired another plumbing company to conduct a repair of my home sewer line. The owner of the other company did not have a plumbing license with the State of Colorado, and ended up creating more problems for me and my home than just a sewer line repair. I contacted Carlo, and he and his wonderful crew of men came to my home the very morning that I called to begin the sewer line repair and repair of the other problems that the other plumbing company caused me. After I contacted him, Carlo immediately requested the necessary permits for the plumbing work that needed to be completed for my home. His crew of men completed all of the necessary plumbing work as quickly as they could, and I was able to use my sinks, tubs, and toilets that very evening. Carlo and his crew did everything that they could to make me a very satisfied customer, at a very reasonable price. If you ever need a home sewer line repair, or just a snake of a clogged drain, then please contact Carlo and Payless Rooter! They offer amazing customer service, and they are very skilled plumbers and workers!

I can tell you I had a plumbing emergency and Payless Router was able to get me the help I needed within hours of first calling them (on a Sunday) I was worried at first that they were just a middle man, but the truth is they have all the contacts you could need to solve your plumbing issue and do so fast and affordably. The end price I had to pay for a mainline sewage blockage was totally acceptable in my opinion and they were timely in following up and getting out someone to help. I would not hesitate to call Payless Router again if I had another blockage anywhere.

Ooof, my experience with this company just keeps getting worse. I found them on thumbtack when my water heater was having issues. I went with these guys when I was having issues with a water heater because they had the first availability and no initial service cost (other companies charged between $50 and $80 to come out but the fee went towards the cost of work, if work needed to be done). After they came out and tightened a few screws (they were at my home for less than an hour and no parts were needed) they said the service fee was $175. The whole process felt a little bait and switch. Worse, two days later the water heater was having issues again. As a reference, my normal company charges $79 to come out so $175 for less than an hour of work and no repairs other than tightening a couple nuts is bonkers. Worse, I didn't initially request a refund but did leave a 1 star review on Thumbtack (other should know about the no service fee bait and switch) they left an entirely dishonest response. Saying the tech was there for more than 2 hours (he wasn't, and I'm happy to provide my call log as evidence). A bait and switch is bad enough, being dishonest in a response to a review is next level. If your water heater goes down find a different company to work with.

I had a wonderful experience with the Payless Rooter team. Disclaimer: I only spoke with them over the phone and did not have a service completed. I called them with a semi-emergency and spoke with Carl. Carl was super lovely and walked me through step by step what I needed to do over the phone. His clear directions helped me avoid a real emergency. Grateful that he was willing to help - it saved me an expensive service. Will definitely use their services in the future.