MPE Services

Predatory. I cannot stress strongly enough to avoid this company. This is by far the most disreputable company I’ve ever interacted with. I had a fairly positive experience with their hvac side for a quick and painless heating repair. So I called them for a plumbing issue. I had just bought the house and had a clogged kitchen sink and a minor leak from the toilet. I have not a drop of knowledge on plumbing so I didn’t think anything of the $3000 they planned to charge me. Obviously I should have gotten a competing quote, but I was in the midst of a cross country move and just needed it done. After spending an hour fiddling with my sink and removing my toilet, they told me my whole plumbing system would need replaced to the tune of $25,000. They left. Without making any repairs and without putting the toilet back. Leaving me without a toilet. They were supposed to return to replace the Toilet but never did, leaving me without a toilet for days. When I called them, then said they’d return in a few days. Out of frustration I called another plumber (crouch and sons, 100% recommend). They came same day. They said my plumbing was fine. Old but still functional. They charged me $300 to complete the original repairs. $300. They unclogged the sink and replaced a seal on the toilet. That’s it. MPE originally quoted me $3000 for a repair another plumber charged $300. I called them and told them their services were no longer required. After about a week I got a bill in my email from them for $1200! $1200 for them to leave me without a toilet or kitchen sink, to complete no actual repairs and cause me serious stress thinking I needed to come up with $25,000 after just buying a house to replace my plumbing. I sent them an email indicating I would not be paying and sent them the other plumber’s bill showing the job being actually completed by a reputable company. They said they’d deal with it and I thought that would be that. A month later I got a threatening email, saying they’d sue me if I didn’t pay. After an angry email exchange, they finally got rid of the outlandish bill. Two years later my plumbing is still working just fine. It is my opinion that these guys saw my lack of knowledge and my stressful circumstance and tried to take advantage to get as much money for as little work as possible. Do yourself a favor a use a different company.

This company is great to work with. They were quick to answer my call with help. They sent ISAIAH and Michael to rescue me from a disaster. Had a clogged up sink which turned out to be a broken drain line which was clogged up which had to be replaced because it was in the wall. They were quick with their decisions what had to be done show me the videos and then tell me I had two options which one did I wanted to. Well underneath in the crawlspace they discovered that my water heater was leaking water and a water pipe was also leaking this is an old house and I just bought it six months ago I was so thankful that they were able to look at the whole situation and tell me what was wrong I was able to fix everything at one visit instead of multi returns. These two guys did a great job answered all questions that I had and explained everything in detail and what they would do. If I ever need help again I will definitely call these two guys to come to my rescue once again. Thanks so much guys you’re the best appreciate you very much!

We hired them to install two new units and replace the existing ductwork. The experience of install was incredibly stressful. They sent out three men, one of which was the lead’s son. This young man was intimidating, asking inappropriate questions about my relationship with my husband. And was attempting to analyze how protecting my dog might be. Watching its move and how it would sit between me, my children and himself in a protective stance. He made comments about the dog being able to detect the knife in his pocket. He stole a pack of stringed cheese from our fridge (I late found the empty wrappers in the upstairs closet). They made me feel uncomfortable and unsafe on my own home. They failed to replace a lot of the ductwork, and did not secure it to standard - rather they left a lot of old ductwork, some off which needed to be thrown away, and used tape to ‘seal’ it. The upstairs unit was a far bigger capacity that required, resulting in the airflow being too great for the amount of air vents. This caused repeated system failure, and for the unit to overflow with water and shut down entirely for several days until it could dry out. We have had numerous visits to fix these issues. The same man who was part of the initial install team had been unable to identify the problem… it is only through giving up and seeking the advice of another company that we were finally able to understand what was wrong. The upstairs unit was also wrapped in styrofoam, secured with string, for reasons we do not understand. Please do yourself a favor and hire a small, family run, reputable company. I hate how much we paid these people.

I want to thank the dispatcher, Darby for her detailed questions on what was wrong so she could inform the technician that would be coming out. She was very polite and warm on the phone with her concerns for me and making sure I could get our water leak fixed assoon as possible. It was also great because a technician, Michael was there within the hour and gave me an estimate for free and then also had the supplies he needed to fix our bathroom in that same service call. Michael and his helper were very professional and honest about the repairs. Thank you for sending them to get it fixed. Greatly appreciated! We will definitely use this company again.

Had MPE out for some electrical work. James Lee was our technician, and he solved a particularly strange wiring problem for us. Very thankful that MPE Services has such a wide variety of skilled tradesmen. We had further need for their services to replace a water heater. Roger and Randy teamed up to solve a couple issues that were specific to our installation, got the job done in a timely and efficient manner, cleaned up the work site and left us as happy customers once again. MOE is our go-to provider for household mechanical services. Good people, skilled and attentive craftsmen and fair pricing. All we can ask for.