From A M.
Topps Paving & Sealing LLC
I had signed with Topps Paving a few months ago because they had a bid that
seemed well priced and I liked the turn around time from me calling to receiving
the bid. They had told me it'd be about 3-4 weeks before they could do the job.
That was two months ago and still no driveway.
I had gotten a call to schedule the paving for the first time and they said it
would either be Thursday or Friday. Nobody called to tell me what day so I had
to call them and find out. I had taken off work because I wanted to be there.
They said the crew would be there between 8&9 but after an hour of waiting
past 9 nobody had showed up. I called Topps and without being apologetic they told
me due to rain the weekend before they weren't coming out.
I expressed I was frustrated because of the lack of communication on their end
and the next few times they'd cancel, the manager did call me, however, the
problem now was that I would get scheduled and then canceled constantly. At first
the reason was rain the days before the scheduled paving. Okay, I can understand
mother nature causing issues. But then the weather would be fine and they'd
have all sorts of other reasons from one of their crew members family passing
away to machines being worked on.
Most of the time I wouldn't even get called. I would come home and see no work
had be done or I'd call to see about the progress and they'd say "Oh we didn't
come out because....". Each time I was getting more and more frustrated with
the complete lack of communication and being put off yet again.
Finally, after again expecting the work to be done on a Friday and to be called
by my neighbor who told me nobody was there at 1pm I called Topps. I'm assuming
the secretary answered and asked who I wanted to be directed to and I said
whoever I need to speak with to cancel my order because this was getting
ridiculous. She asked for my name and address then told me me to hold. She came
back on the line and simply said "Okay, I canceled the order." No apologies, no
questions, which reaffirmed my decision all the more. Why choose a company that
behaves this way towards customers?
My last complaint is about simple courtesy. When the foreman spoke to me about
my job, he lit a cigarette and kept blowing smoke in my face, then threw the
butt in my yard. I found that to be rude and unprofessional.
