Dustin's Driveways

We recently had our driveway paved by Dustin's Driveways and are highly recommending them to anyone thinking of having work done. After finding Dustin's Driveways through an online search, we called. Within a day, Maxwell came to give us a quote and was very friendly, professional and responsive. He was an excellent representative for the company, as he answered all of our questions and gave us honest and accurate quotes on the spot. We were impressed with this first impression (after having a few bad experiences with other companies) and let Maxwell know that we would like to contract Dustin's to pave for us. Maxwell came on his day off and signed the contract with us. The crew showed up and began work promptly as scheduled. They meticulously took care of the environment surrounding the driveway. For example, our pavers Stone walkway had recently been done and they made sure to pay close attention not to damage it. The foreman, Samuel, was also very helpful and professional when I spoke with him and asked additional questions. I echo what one of the other reviews stated, that the crew went above and beyond. Very detail oriented and took pride in their work. At 8am we had a gravel driveway full of weeds, by noon we had a beautiful new driveway to enhance our property. My husband and I are very pleased with the end result and, again, highly recommend Dustin's driveways.

3/15/24 Update - 7 more weeks have passed and still no response - so much for "100% satisfaction" , "standing by their word" and "making sure you're happy" 1/29/24 update - well I got the "100% customer satisfaction is our top priority." response as expected. Rather than return any of my messages they said "Please call me directly if this issue is still unresolved." well you know it isn't resolved because you haven't done anything. Also that's not usually how that works, companies usually return your message and don't ask you call again but okay I'll play along. I call the main number and leave a message last Thursday at 8:30am - I hope you all are sitting because this will be shocking. No call back yet. I think 3 business days is fair but they haven't stood by their word for over 5 months so I still stand by my original post. Dustin doesn't stand by his word. When they broke some irrigation heads in July while doing my driveway, he said he'd fix them. After weeks and weeks of delays to get that done, I suggested having my usual company do it. "Perfect...whatever it is we got it covered" I got the bill and sent it to Dustin. That was August and it still wasn't paid 5+ months later. He ignored all follow up emails, calls and texts, so I paid the bill myself last week. I will be sure to let anyone I can know that they should stay away from this company. Lot's of lip service and no follow through. I'm pretty sure I'll get the "100% customer satisfaction is our top priority." response which can't be true after ignoring something for 5 months. I won't even get into the divots we have since the first time we parked on the new driveway.

Contacted Dustin’s Driveways to obtain a quote for extending my existing parking pad/ driveway. The area was too narrow and had wear marks from the car being parked on it. Was told from multiple competitors the job was too small and they didn’t want it. My prior asphalt company couldn’t do the job for at least 1 month. I called Maxwell and he was super easy to do business with and was able to beat the prior company’s price when given the opportunity. I received a quote and the job was done within 2 days! The guys were on time, professional and cleaned up after themselves!!! They texted me the day prior to my appointment and the day of to confirm. Came with all of their big trucks and were done in a few short hours with no complaints from my nosey neighbors. I would use them again and recommend to anyone looking!

Dustin’s Driveways did an amazing job, very professional and all about customer satisfaction. Had a couple problems that were handled very professionally and in a timely manner. They hit our underground Verizon Fios line and worked with Verizon to have it repaired right away. Also dented our garage door and adjusted our price accordingly. Accidents and problems arise on any project. It’s how it is handled that matters. Dustin couldn’t have handled it any better, he definitely isn’t happy until the customer is 100% satisfied. I would definitely recommend Dustin’s Driveways to anyone who wants a new driveway or their driveway repaired and wants to be 100% satisfied. Thanks again Dustin for everything!!! ( A+ )

I had Dustin come out August of 2020 to give me an estimate on installing a driveway from scratch. Dustin took the time to listen to what I wanted, talked me thru the pros and cons of what I had in my head and gave me options on how to accomplish the job and even broke it out into a few different estimates. After the install I had an issue with water because of something I wanted (soft entrance to the road) Dustin had advised me that it could be an issue but instead of telling me no he did it anyways. Once the water started coming down, he (at no extra charge to me) came back out and fixed the issue. UPDATE: Unfortunately I have to say, I have called Dustin’s driveways 4 times this year and have not heard back from anyone. Have been looking to get my driveway sealed and a couple small repairs for damage done to it since install and can’t seem to get a call back. Very sad, feel like I’ve been left hanging, was hoping for good follow up service but that’s just not the case, will be looking elsewhere for someone to come out and service my driveway.